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+--- Thread: Can't open show on TV (/t-can-t-open-show-on-tv)
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Can't open show on TV - ohshitgorillas - 2023-10-20
I am running Jellyfin inside of Docker on a headless Ubuntu Server with a dedicated Nvidia GTX 1660 Ti for hardware decoding. I am trying to play the media via the Jellyfin app on my Roku TV. Both are connected to the same LAN network.
When I try to play the file, I get the error "An error was encountered while playing this item." and the stream never starts. There is no ffmpeg log.
Code:
[2023-10-19 20:19:30.494 -07:00] [INF] [135] Jellyfin.Api.Helpers.MediaInfoHelper: User policy for "media". EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
[2023-10-19 20:19:30.494 -07:00] [INF] [135] Jellyfin.Api.Helpers.MediaInfoHelper: RemoteClientBitrateLimit: 15000000, RemoteIp: "10.0.0.27", IsInLocalNetwork: True
[2023-10-19 20:19:30.494 -07:00] [INF] [135] Jellyfin.Api.Helpers.MediaInfoHelper: StreamBuilder.BuildVideoItem( Profile="Anonymous Profile", Path="/tv/The Witcher/The.Witcher.S03.2160p.COMPLETE.Dolby.Vision.And.HDR10.ENG.And.ESP.LATINO.Multi.Sub.DDP5.1.Atmos.DV.x265.MP4-BEN.THE.MEN/The.Witcher.S03E02.2160p.Dolby.Vision.And.HDR10.ENG.And.ESP.LATINO.mp4", AudioStreamIndex=1, SubtitleStreamIndex=-1 ) => ( PlayMethod=DirectPlay, TranscodeReason=0 ) "media:/videos/a6f88457-a70f-a36c-b2d0-66dd3927d1ac/stream.mov?MediaSourceId=a6f88457a70fa36cb2d066dd3927d1ac&Static=true&VideoCodec=hevc&AudioCodec=eac3&AudioStreamIndex=1&api_key=<token>&SubtitleMethod=Encode&Tag=8fd12fc4c88ddc61e09d047883fc9c7e"
[2023-10-19 20:19:31.366 -07:00] [INF] [87] Emby.Server.Implementations.Session.SessionManager: Playback stopped reported by app "Jellyfin Roku" "1.6.6" playing "Unbound". Stopped at "0" ms
[2023-10-19 20:19:34.148 -07:00] [INF] [135] Jellyfin.Api.Helpers.MediaInfoHelper: User policy for "media". EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
[2023-10-19 20:19:34.148 -07:00] [INF] [135] Jellyfin.Api.Helpers.MediaInfoHelper: RemoteClientBitrateLimit: 15000000, RemoteIp: "10.0.0.27", IsInLocalNetwork: True
[2023-10-19 20:19:34.149 -07:00] [INF] [135] Jellyfin.Api.Helpers.MediaInfoHelper: StreamBuilder.BuildVideoItem( Profile="Anonymous Profile", Path="/tv/The Witcher/The.Witcher.S03.2160p.COMPLETE.Dolby.Vision.And.HDR10.ENG.And.ESP.LATINO.Multi.Sub.DDP5.1.Atmos.DV.x265.MP4-BEN.THE.MEN/The.Witcher.S03E02.2160p.Dolby.Vision.And.HDR10.ENG.And.ESP.LATINO.mp4", AudioStreamIndex=1, SubtitleStreamIndex=-1 ) => ( PlayMethod=DirectPlay, TranscodeReason=0 ) "media:/videos/a6f88457-a70f-a36c-b2d0-66dd3927d1ac/stream.mov?MediaSourceId=a6f88457a70fa36cb2d066dd3927d1ac&Static=true&VideoCodec=hevc&AudioCodec=eac3&AudioStreamIndex=1&api_key=<token>&SubtitleMethod=Encode&Tag=8fd12fc4c88ddc61e09d047883fc9c7e"
[2023-10-19 20:19:35.112 -07:00] [INF] [279] Emby.Server.Implementations.Session.SessionManager: Playback stopped reported by app "Jellyfin Roku" "1.6.6" playing "Unbound". Stopped at "0" ms
[2023-10-19 20:26:42.930 -07:00] [INF] [32] Jellyfin.Networking.Manager.NetworkManager: Defined LAN addresses : "[10.0.0.0/24]"
[2023-10-19 20:26:42.930 -07:00] [INF] [32] Jellyfin.Networking.Manager.NetworkManager: Defined LAN exclusions : "[]"
[2023-10-19 20:26:42.930 -07:00] [INF] [32] Jellyfin.Networking.Manager.NetworkManager: Using LAN addresses: "[10.0.0.0/24]"
[2023-10-19 20:26:44.933 -07:00] [INF] [32] Jellyfin.Networking.Manager.NetworkManager: Defined LAN addresses : "[10.0.0.0/24]"
[2023-10-19 20:26:44.933 -07:00] [INF] [32] Jellyfin.Networking.Manager.NetworkManager: Defined LAN exclusions : "[]"
[2023-10-19 20:26:44.933 -07:00] [INF] [32] Jellyfin.Networking.Manager.NetworkManager: Using LAN addresses: "[10.0.0.0/24]"Any ideas?
I have already tried limiting the client's bitrate to 20M which helped with a previous problem but hasn't done anything to fix this one.
I should mention that the files play fine on Plex.
Edit: I just tried on my tablet and got a more descriptive error: "The client isn't compatible with the media and the server isn't sending a compatible media format."
ffmpeg log: https://00.yt/2p
jellyfin log: https://00.yt/2q
RE: Can't open show on TV - TheDreadPirate - 2023-10-20
It can't find or use the GPU. Did you pass the GPU into the container?
https://jellyfin.org/docs/general/administration/hardware-acceleration/nvidia/#configure-with-linux-virtualization
RE: Can't open show on TV - ohshitgorillas - 2023-10-20
Yes, the GPU is inside the container.
Here's the full docker-compose file:
Code:
version: "2.1"
services:
jellyfin_ddns4:
image: sjmayotte/route53-dynamic-dns:latest
container_name: jellyfin_ddns4
env_file:
- ./4.env
restart: unless-stopped
logging:
driver: gelf
options:
gelf-address: "udp://10.0.0.1:12201"
tag: "jellyfin_ddns4"
jellyfin_ddns6:
image: sjmayotte/route53-dynamic-dns:latest
container_name: jellyfin_ddns6
env_file:
- ./6.env
network_mode: host
restart: unless-stopped
logging:
driver: gelf
options:
gelf-address: "udp://10.0.0.1:12201"
tag: "jellyfin_ddns6"
jellyfin:
image: linuxserver/jellyfin:latest
container_name: jellyfin
runtime: nvidia
environment:
- PUID=1000
- PGID=1000
- TZ=America/Los_Angeles
- NVIDIA_VISIBLE_DEVICES=all
- NVIDIA_DRIVER_CAPABILITIES=all
volumes:
- ./config:/config
- /srv/media/music:/music
- /srv/media/tv:/tv
- /srv/media/movies:/movies
network_mode: host
depends_on:
- jellyfin_ddns4
- jellyfin_ddns6
restart: unless-stopped
nginx:
container_name: nginx_jellyfin
image: nginx:latest
volumes:
- ./nginx/log:/var/log/nginx
- ./nginx/keys:/config/keys
- ./nginx/nginx.conf:/etc/nginx/nginx.conf
ports:
- 42069:80
depends_on:
- jellyfin
restart: unless-stoppedand checking in the container:
Code:
:: /srv/jellyfin » docker exec -it jellyfin nvidia-smi
Fri Oct 20 11:01:16 2023
+-----------------------------------------------------------------------------+
| NVIDIA-SMI 470.199.02 Driver Version: 470.199.02 CUDA Version: 11.4 |
|-------------------------------+----------------------+----------------------+
| GPU Name Persistence-M| Bus-Id Disp.A | Volatile Uncorr. ECC |
| Fan Temp Perf Pwr:Usage/Cap| Memory-Usage | GPU-Util Compute M. |
| | | MIG M. |
|===============================+======================+======================|
| 0 NVIDIA GeForce ... Off | 00000000:01:00.0 Off | N/A |
| 0% 41C P8 8W / 130W | 1MiB / 5944MiB | 0% Default |
| | | N/A |
+-------------------------------+----------------------+----------------------+
+-----------------------------------------------------------------------------+
| Processes: |
| GPU GI CI PID Type Process name GPU Memory |
| ID ID Usage |
|=============================================================================|
| No running processes found |
+-----------------------------------------------------------------------------+I can also confirm that watching certain content on Jellyfin causes the GPU to kick in.
In Settings, I have enabled encoding and decoding for all available formats.
RE: Can't open show on TV - TheDreadPirate - 2023-10-20
Your driver is almost 2 years old. Try updating. The fact that it works and then suddenly can't find it. Try reseating the GPU. Not sure what it could be at this point.
RE: Can't open show on TV - ohshitgorillas - 2023-10-21
Good call on the video driver, I've updated to nvidia-535. Still doesn't work, though. I'll maybe try re-seating the GPU.
Given that Plex plays it fine without transcoding, is it likely to be a hardware-related issue?
RE: Can't open show on TV - TheDreadPirate - 2023-10-21
It wouldn't be the first time a client OS update breaks the client profiles for Jellyfin (states capabilities of device to determine when to transcode). Your device could 100% be capable of direct play but the Jellyfin client is inappropriately asking the server for a transcode.
Are you running Plex on the same server as Jellyfin?
RE: Can't open show on TV - Manly Manlison - 2023-10-21
Just a heads-up, I had issues related to FFMPEG.exe disappearing a few days ago which made my server try to transcode all my content that should have 100% direct played, and the transcode of course failed because ffmpeg.exe wasn't anywhere to be found, so try to check if it's still there, otherwise if it's not, download the pack from github: https://github.com/jellyfin/jellyfin-ffmpeg
and point JF to the new ffmpeg.exe and ffprobe.exe and see if that works
RE: Can't open show on TV - Deleted User - 2023-10-21
(2023-10-21, 05:10 PM)Manly Manlison Wrote: Just a heads-up, I had issues related to FFMPEG.exe disappearing a few days ago which made my server try to transcode all my content that should have 100% direct played, and the transcode of course failed because ffmpeg.exe wasn't anywhere to be found, so try to check if it's still there, otherwise if it's not, download the pack from github: https://github.com/jellyfin/jellyfin-ffmpeg
and point JF to the new ffmpeg.exe and ffprobe.exe and see if that works
nice of you to try and be helpful but your issue is unlikely to translate to ubuntu or docker, your solution certainly is not correct for it
RE: Can't open show on TV - Manly Manlison - 2023-10-21
(2023-10-21, 05:14 PM)000 Wrote:(2023-10-21, 05:10 PM)Manly Manlison Wrote: Just a heads-up, I had issues related to FFMPEG.exe disappearing a few days ago which made my server try to transcode all my content that should have 100% direct played, and the transcode of course failed because ffmpeg.exe wasn't anywhere to be found, so try to check if it's still there, otherwise if it's not, download the pack from github: https://github.com/jellyfin/jellyfin-ffmpeg
and point JF to the new ffmpeg.exe and ffprobe.exe and see if that works
nice of you to try and be helpful but your issue is unlikely to translate to ubuntu or docker, your solution certainly is not correct for it
Yeah, my issue was Windows-related, but in my search to fix my own issue I ran into a few threads with users having similar issues on docker/ubuntu, but you're most likely right
RE: Can't open show on TV - Deleted User - 2023-10-21
(2023-10-21, 05:49 PM)Manly Manlison Wrote: Yeah, my issue was Windows-related, but in my search to fix my own issue I ran into a few threads with users having similar issues on docker/ubuntu, but you're most likely right
likely... ?
if ffmpeg were missing there would be no ffmpeg log instead of a log from ffmpeg stating it couldn't open the video device
if ffmpeg were missing in ubuntu it would be apt install jellyfin-ffmpeg5 not download from github (same in or out of docker)
and linux doesn't use .exe