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+---- Thread: Films I uploaded doesn't load (/t-films-i-uploaded-doesn-t-load)
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Films I uploaded doesn't load - danigl_47 - 2024-06-25
Hello everyone! I'm a new Jellyfin user.
Yesterday I've been testing and uploading some videos from my PC and watching them in my phone, iPad and TV. I hadn't have any problems with short videos or TV episodes, but for movies.
I've uploaded episodes of more or less 2GB, and movies of 3.5GB, 4.9GB, 8GB, and 17GB.
When I try to watch a movie, it start loading but never ends.
Can someone help me?
RE: Films I uploaded doesn't load - Efficient_Good_5784 - 2024-06-25
Can you attempt to play a movie, then share the logs from your server with pastebin?
The logs are found in the dashboard.
RE: Films I uploaded doesn't load - danigl_47 - 2024-06-25
(2024-06-25, 01:44 PM)Efficient_Good_5784 Wrote: Can you attempt to play a movie, then share the logs from your server with pastebin?
The logs are found in the dashboard.
Sure, it is attached. Thanks!
RE: Films I uploaded doesn't load - TheDreadPirate - 2024-06-25
How much disk space do you have available on your D drive?
RE: Films I uploaded doesn't load - danigl_47 - 2024-06-25
(2024-06-25, 02:41 PM)TheDreadPirate Wrote: How much disk space do you have available on your D drive?
250GB
RE: Films I uploaded doesn't load - TheDreadPirate - 2024-06-25
The log you shared was an ffmpeg log. Can you share the main server log?
RE: Films I uploaded doesn't load - danigl_47 - 2024-06-25
(2024-06-25, 03:27 PM)TheDreadPirate Wrote: The log you shared was an ffmpeg log. Can you share the main server log?
Sorry for the confusion.
This is the latest one I have, there are newers but are ffmpeg logs. Is from last night (also having the same issues).
Thanks for your help!
RE: Films I uploaded doesn't load - TheDreadPirate - 2024-06-25
What are your server specs? It looks like it is extracting subtitles on the fly and that is taking a really long time. On my server that takes a second or two, tops. But its taking 15-20 seconds on your server.
RE: Films I uploaded doesn't load - danigl_47 - 2024-06-26
(2024-06-25, 08:10 PM)TheDreadPirate Wrote: What are your server specs? It looks like it is extracting subtitles on the fly and that is taking a really long time. On my server that takes a second or two, tops. But its taking 15-20 seconds on your server.
I use my personal PC as a server.
My PC has:
- Windows 11
- Intel i7-9700F 3GHz
- 16GB RAM
- 500GB C drive, 132GB available
- 1TB D drive, 205 GB available
It is enough? Thanks for your time.
RE: Films I uploaded doesn't load - TheDreadPirate - 2024-06-26
Try installing the "Subtitle Extract" plugin. Once you've restarted jellyfin asfter installing it, go to Dashboard > Scheduled Tasks and run the subtitle extract job. This will pre-extract subtitles instead of doing it on the fly.
Once that completes, try reproduce your problem.