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+--- Thread: SOLVED: Cannot access to the users tab (/t-solved-cannot-access-to-the-users-tab)
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Cannot access to the users tab - Thomas Vicot - 2024-07-23
I've been unable to access the users tab for a few days now. I'm using the latest Windows version of Jellyfin, and restarting the Jellyfin server hasn't solved the problem.
RE: Cannot access to the users tab - TheDreadPirate - 2024-07-23
When you say latest, I'm assuming 10.9.8 but your browser says 10.9.3.
Can you try pressing ctrl+f5 or clearing your browser cache?
RE: Cannot access to the users tab - Thomas Vicot - 2024-07-24
Hello @TheDreadPirate
I did update to the latest version, my bad.
I had also tried deleting the cache, without any success.
Would you have another idea?
Thank you very much.
RE: Cannot access to the users tab - Efficient_Good_5784 - 2024-07-24
Are you trying to access Jellyfin using Jellyfin Media Player for Windows?
RE: Cannot access to the users tab - Thomas Vicot - 2024-08-26
Hello @Efficient_Good_5784
I've just installed Jellyfin Media Player 1.11.1 for Windows and I'm having the same problem accessing the user page.
I don't know what to try to access it, if you have other solutions?
Thank you very much
RE: Cannot access to the users tab - TheDreadPirate - 2024-08-26
You can try re-enabling the setup wizard to try to "reset" the admin user (watch status is NOT lost).
Stop Jellyfin. Navigate to C:\ProgramData\Jellyfin\Server\config. Open system.xml and change the value from true to false for this line.
IsStartupWizardComplete
Start Jellyfin and navigate to it in a browser. If should walk you through the initial setup. Re-setup your admin user and skip the rest (should already be set with your current libraries).
RE: Cannot access to the users tab - Thomas Vicot - 2024-08-27
Hello @The DreadPirate
What's strange is that with Jellyroller, I was able to create a user in CLI (I logged in with this new user without any problem), I gave him admin rights in CLI too, it worked fine but still no access to the “users” section on the web interface.
I'm a bit worried about reconfiguring the admin, won't any of the data be lost?
Thanks a lot
RE: Cannot access to the users tab - TheDreadPirate - 2024-08-27
No. Re-running the setup wizard does not change any watch status or configurations. It will only reset the password and/or username.
RE: Cannot access to the users tab - Thomas Vicot - 2024-08-27
I've just tested it and I can't stop at the admin user configuration, I'm obliged to continue until I've configured the libraries.
I've also just noticed that via the inspect -> network tab on my browser, in the “users” response I can see my users, the only problem is the display of the users tab.
RE: Cannot access to the users tab - Thomas Vicot - 2024-08-27
I've just deleted my CSS and now I have access to my users again. All I have to do is remove what's blocking the user management display.
Thank you for your help