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+--- Thread: SOLVED: ATV app crashing (/t-solved-atv-app-crashing)
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ATV app crashing - Terry Fyde - 2024-10-06
Hi.
Is someone please able to look at this crash log for me & tell me what's going on/how to fix it: https://pastebin.com/TsdSJcff
It's only started occurring (seemingly spontaneously) in the last few days, & only happens when using my Zidoo device. No crashing with the apps on the TV, PC, or phone.
RE: ATV app crashing - TheDreadPirate - 2024-10-06
Did either the Jellyfin app or OS get updated recently? Can you try uninstalling the app and reinstalling?
RE: ATV app crashing - TheDreadPirate - 2024-10-06
Also, can you try setting the audio output in the Jellyfin app to "downmix to stereo"? See if that helps.
RE: ATV app crashing - TheDreadPirate - 2024-10-06
Also, did you modify the crash logs at all. A section of it is missing.
RE: ATV app crashing - Terry Fyde - 2024-10-06
Thanks, TheDreadPirate.
The Zidoo OS was released & updated on 26th Sep, & this would roughly coincide with when the crashes started happening.
I have done a clean install of the app, & it made no difference.
I'll try the downmix setting later & report back.
The crash log has not been modified in any way. Here's another couple (slightly different to each other): https://pastebin.com/qKrBbawe https://pastebin.com/DiPQKTqD
RE: ATV app crashing - TheDreadPirate - 2024-10-06
Does this issue happen when you try to launch the app or when you try to play a video?
RE: ATV app crashing - Terry Fyde - 2024-10-06
It happens on completion of playback. Mostly after a few seconds, sometimes immediately. Often, the watched status is not saved.
Zidoo has developed its own Jellyfin app, which is built into its OS (which I don't like), and I get a similar crash behaviour when I use it. Interestingly though, when I check the server dashboard from my PC for logs, I can see that the last file opened is still playing, despite the Zidoo media player being turned off.
Also, a few new logs have appeared this morning, providing much more info. They're too large for Pastebin, so I've attached one as a zip.
RE: ATV app crashing - TheDreadPirate - 2024-10-06
Are you using exoplayer or an external player?
RE: ATV app crashing - Terry Fyde - 2024-10-06
External player (Zidoo).
I've edited my above post, too.
Edit: there's no crashing when using the exoplayer.
RE: ATV app crashing - TheDreadPirate - 2024-10-07
You can try submitting a bug report, but the issue may be with the Zidoo player.
https://github.com/jellyfin/jellyfin-androidtv
Make sure you mention that you are using the Zidoo player in the github ticket.