+- Jellyfin Forum (https://forum.jellyfin.org)
+-- Forum: Support (https://forum.jellyfin.org/f-support)
+--- Forum: Troubleshooting (https://forum.jellyfin.org/f-troubleshooting)
+--- Thread: Fatal Playback error after upgrade to 10.10.3 on Synology (/t-fatal-playback-error-after-upgrade-to-10-10-3-on-synology--9450)
Pages:
1
2
Fatal Playback error after upgrade to 10.10.3 on Synology - AshtonYS - 2024-12-07
Hi there!
Sorry for posting this question in the wrong location before. (And I don't see an option to delete my other post)
I was running an earlier version of Jellyfin on my Synology DS423+ NAS via Docker with no problems. I upgraded to the latest 10.10.3 version of Jellyfin, and now, while my Libraries show up, any video I attempt to play gives me a Fatal Playback Error (same across any devise: smartTV, desktop web browser, ipad, etc)
I'm relatively new to containers, and I feel really lost as to what to do or to how to fix the problem.
Any help would be greatly appreciated!
Thank you!
RE: Fatal Playback error after upgrade to 10.10.3 on Synology - TheDreadPirate - 2024-12-07
Can you share your jellyfin logs via pastebin?
RE: Fatal Playback error after upgrade to 10.10.3 on Synology - AshtonYS - 2024-12-07
Thank you for the reply!
When I try to put my log into pastebin it gives me the error: You have exceeded the maximum size of 512 kilobytes per Paste.
Is there a section of the log that I can cut/paste that is what you need and is helpful?
RE: Fatal Playback error after upgrade to 10.10.3 on Synology - AshtonYS - 2024-12-07
There were two logs. I copied the smaller one. Is this what you need? Let me know if this helps?
https://pastebin.com/MnK4UXPp
Thank you!
RE: Fatal Playback error after upgrade to 10.10.3 on Synology - TheDreadPirate - 2024-12-07
Does this error happen immediately? Or several minutes after you've started watching?
RE: Fatal Playback error after upgrade to 10.10.3 on Synology - AshtonYS - 2024-12-07
Immediately. On the web browser, it starts (shows an image) then stops, says fatal playback error. On my iPad it loads for 30-60 seconds then says fatal playback error, gives me an icon with the sideways triangle with a line through it, and I cant even select the home button (although I can go to settings tab, but not back to home).
But no part of the actual movie plays.
RE: Fatal Playback error after upgrade to 10.10.3 on Synology - TheDreadPirate - 2024-12-07
Which Docker image are you using? The official image or the linuxserver image?
RE: Fatal Playback error after upgrade to 10.10.3 on Synology - AshtonYS - 2024-12-08
I set it up months ago, so I don't remember, but I would assume the official. How do I check?
(Thank you again for your help!)
RE: Fatal Playback error after upgrade to 10.10.3 on Synology - TheDreadPirate - 2024-12-08
The name of the image.
Official = jellyfin/jellyfin
Linuxserver = linuxserver/jellyfin
RE: Fatal Playback error after upgrade to 10.10.3 on Synology - AshtonYS - 2024-12-11
The official one. I'm using jellyfin/jellyfin