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+--- Forum: Troubleshooting (https://forum.jellyfin.org/f-troubleshooting)
+--- Thread: Media without video (/t-media-without-video)
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RE: Media without video - Olivier Mwamimwiza - 2025-01-09
i uninstalled it, restarted jellyfin but still have the same problem. video flashes and then comes black screen with audio only
RE: Media without video - TheDreadPirate - 2025-01-10
Also disable the newsletter and local intros plugins.
RE: Media without video - Olivier Mwamimwiza - 2025-01-10
still not working sir.
RE: Media without video - TheDreadPirate - 2025-01-10
Access your Jellyfin from a browser and press F12 to open the dev console. Start playing a video. Do any of the console messages stand out?
RE: Media without video - Olivier Mwamimwiza - 2025-01-10
i have this as console output
RE: Media without video - TheDreadPirate - 2025-01-10
Let's try reinstalling Jellyfin. We are going to backup your jellyfin data, just in case, but this shouldn't touch it.
Code:
sudo mkdir /jellyBackup
cd /jellyBackup
sudo rsync -a -p --progress /var/lib/jellyfin libJellyfin/
sudo rsync -a -p --progress /etc/jellyfin etcJellyfin/
sudo rsync -a -p --progress /var/cache/jellyfin cacheJellyfin/
sudo apt install --reinstall jellyfin*RE: Media without video - Olivier Mwamimwiza - 2025-01-10
have just discovered something. when i watch in picture mode i have the movie window . see the screen attached
RE: Media without video - TheDreadPirate - 2025-01-10
Do you have a theme or custom CSS?
RE: Media without video - Olivier Mwamimwiza - 2025-01-10
except the default one, i have just add some branding and custom css related to branding . this has been working for 2 weeks without problem i don't think it is caused by this.