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+--- Forum: Troubleshooting (https://forum.jellyfin.org/f-troubleshooting)
+--- Thread: Client is not compatible and server is not sending a compatible format (/t-client-is-not-compatible-and-server-is-not-sending-a-compatible-format)
RE: Client is not compatible and server is not sending a compatible format - Stroller - 2024-01-08
Help ? ^^
RE: Client is not compatible and server is not sending a compatible format - TheDreadPirate - 2024-01-08
(2023-12-28, 12:46 PM)Stroller Wrote: EDIT : I found out on the android app, when selecting 5.1 audio, it transcode but thzere is no image, just the photo from movieDB. It says transcoding, not image loss ect. And I have all fps, so it's not transcodingthe image in the webplayer in android phone ?
What do you mean "webplayer" in android? Are you using the browser on your phone and not the Android app? I just realized your videos are HDR10. I'm wondering if that is part of the problem. Your phone is trying to direct play the video? What kind of phone do you have.
RE: Client is not compatible and server is not sending a compatible format - 34626 - 2024-01-08
Sounds like transcoding is disabled or not working..
For more assistant, you need to share log files form Jellyfin. Please use pastebin
RE: Client is not compatible and server is not sending a compatible format - Stroller - 2024-01-09
(2024-01-08, 08:41 PM)TheDreadPirate Wrote:(2023-12-28, 12:46 PM)Stroller Wrote: EDIT : I found out on the android app, when selecting 5.1 audio, it transcode but thzere is no image, just the photo from movieDB. It says transcoding, not image loss ect. And I have all fps, so it's not transcodingthe image in the webplayer in android phone ?
What do you mean "webplayer" in android? Are you using the browser on your phone and not the Android app? I just realized your videos are HDR10. I'm wondering if that is part of the problem. Your phone is trying to direct play the video? What kind of phone do you have.
It's my fault, I used the wrong words, I mean the default player in the Jellyfin app (on playstore) which is html player. In the browser using html player I have no problem seeing the film. Phone : Poco x4 pro (redmi note 11 pro).
Transcoding is working in jellyfin android app because sound is working, the option to see data during the playback info is showing me that transcoding is working with 0 image loss ect.
HDR10 is working since it's supported by my CPU and working fine on the html payer from browser.
Here is the screenshot from jellyfin webpage :
![[Image: Capture-d-cran-2024-01-09-102700.png]](https://i.postimg.cc/44w1vC7L/Capture-d-cran-2024-01-09-102700.png)
From the android app where I don't have image, only the cover image instead of the movie :
![[Image: Screenshot-2024-01-09-10-24-33-760-org-j...mobile.jpg]](https://i.postimg.cc/tJCRhnZg/Screenshot-2024-01-09-10-24-33-760-org-jellyfin-mobile.jpg)
Pastebin : https://pastebin.com/Xd0KH9Ji
code if pastebin link die :
Code:
/videos/cae1169f-f460-7694-f3e1-f5d14649b700/hls1/main/403.ts
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/usr/lib/jellyfin-ffmpeg/ffmpeg -analyzeduration 50000000 -ss 00:20:09.000 -init_hw_device vaapi=va:,kernel_driver=i915,driver=iHD -init_hw_device qsv=qs@va -init_hw_device opencl=ocl@va -filter_hw_device qs -hwaccel qsv -hwaccel_output_format qsv -c:v hevc_qsv -autorotate 0 -i file:"/mnt/media3/Films/Harry Potter and the Sorcerer's Stone (2001) MULTi VFF 2160p 10bit 4KLight HDR BluRay AC3 5.1 x265-QTZ.mkv" -autoscale 0 -map_metadata -1 -map_chapters -1 -threads 0 -map 0:0 -map 0:2 -map -0:s -codec:v:0 h264_qsv -preset 7 -look_ahead 0 -b:v 7937433 -maxrate 7937433 -bufsize 15874866 -g:v:0 72 -keyint_min:v:0 72 -vf "setparams=color_primaries=bt2020:color_trc=smpte2084:colorspace=bt2020nc,hwmap=derive_device=vaapi,procamp_vaapi=b=16:c=1,tonemap_vaapi=format=nv12:p=bt709:t=bt709:m=bt709:extra_hw_frames=32,hwmap=derive_device=qsv" -codec:a:0 libfdk_aac -ac 2 -ab 384000 -af "volume=2" -copyts -avoid_negative_ts disabled -max_muxing_queue_size 2048 -f hls -max_delay 5000000 -hls_time 3 -hls_segment_type mpegts -start_number 403 -hls_segment_filename "/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899%d.ts" -hls_playlist_type vod -hls_list_size 0 -y "/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899.m3u8"
ffmpeg version 5.1.4-Jellyfin Copyright (c) 2000-2023 the FFmpeg developers
built with gcc 10 (Debian 10.2.1-6)
configuration: --prefix=/usr/lib/jellyfin-ffmpeg --target-os=linux --extra-libs=-lfftw3f --extra-version=Jellyfin --disable-doc --disable-ffplay --disable-ptx-compression --disable-static --disable-libxcb --disable-sdl2 --disable-xlib --enable-lto --enable-gpl --enable-version3 --enable-shared --enable-gmp --enable-gnutls --enable-chromaprint --enable-libdrm --enable-libass --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libopenmpt --enable-libdav1d --enable-libwebp --enable-libvpx --enable-libx264 --enable-libx265 --enable-libzvbi --enable-libzimg --enable-libfdk-aac --arch=amd64 --enable-libsvtav1 --enable-libshaderc --enable-libplacebo --enable-vulkan --enable-opencl --enable-vaapi --enable-amf --enable-libmfx --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc
libavutil 57. 28.100 / 57. 28.100
libavcodec 59. 37.100 / 59. 37.100
libavformat 59. 27.100 / 59. 27.100
libavdevice 59. 7.100 / 59. 7.100
libavfilter 8. 44.100 / 8. 44.100
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libswresample 4. 7.100 / 4. 7.100
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[matroska,webm @ 0x55c9b30b8800] Could not find codec parameters for stream 6 (Subtitle: hdmv_pgs_subtitle (pgssub)): unspecified size
Consider increasing the value for the 'analyzeduration' (50000000) and 'probesize' (5000000) options
[matroska,webm @ 0x55c9b30b8800] Could not find codec parameters for stream 7 (Subtitle: hdmv_pgs_subtitle (pgssub)): unspecified size
Consider increasing the value for the 'analyzeduration' (50000000) and 'probesize' (5000000) options
[matroska,webm @ 0x55c9b30b8800] Could not find codec parameters for stream 8 (Subtitle: hdmv_pgs_subtitle (pgssub)): unspecified size
Consider increasing the value for the 'analyzeduration' (50000000) and 'probesize' (5000000) options
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Metadata:
title : Harry Potter and the Sorcerer's Stone (2001) MULTi VFF 2160p 10bit 4KLight HDR BluRay AC3 5.1 x265-QTZ
encoder : libebml v1.4.0 + libmatroska v1.6.0
creation_time : 2020-08-31T15:54:09.000000Z
Duration: 02:32:21.38, start: 0.000000, bitrate: 4762 kb/s
Chapters:
Chapter #0:0: start 0.000000, end 245.245000
Metadata:
title : Chapter 01
Chapter #0:1: start 245.245000, end 490.781958
Metadata:
title : Chapter 02
Chapter #0:2: start 490.781958, end 737.027958
Metadata:
title : Chapter 03
Chapter #0:3: start 737.027958, end 1105.854750
Metadata:
title : Chapter 04
Chapter #0:4: start 1105.854750, end 1303.260292
Metadata:
title : Chapter 05
Chapter #0:5: start 1303.260292, end 1481.271458
Metadata:
title : Chapter 06
Chapter #0:6: start 1481.271458, end 1730.145083
Metadata:
title : Chapter 07
Chapter #0:7: start 1730.145083, end 1864.904708
Metadata:
title : Chapter 08
Chapter #0:8: start 1864.904708, end 2045.168125
Metadata:
title : Chapter 09
Chapter #0:9: start 2045.168125, end 2269.225292
Metadata:
title : Chapter 10
Chapter #0:10: start 2269.225292, end 2489.111625
Metadata:
title : Chapter 11
Chapter #0:11: start 2489.111625, end 2773.061958
Metadata:
title : Chapter 12
Chapter #0:12: start 2773.061958, end 3028.650625
Metadata:
title : Chapter 13
Chapter #0:13: start 3028.650625, end 3303.925625
Metadata:
title : Chapter 14
Chapter #0:14: start 3303.925625, end 3656.194208
Metadata:
title : Chapter 15
Chapter #0:15: start 3656.194208, end 3824.529042
Metadata:
title : Chapter 16
Chapter #0:16: start 3824.529042, end 4068.272542
Metadata:
title : Chapter 17
Chapter #0:17: start 4068.272542, end 4428.882792
Metadata:
title : Chapter 18
Chapter #0:18: start 4428.882792, end 4818.522042
Metadata:
title : Chapter 19
Chapter #0:19: start 4818.522042, end 5034.154125
Metadata:
title : Chapter 20
Chapter #0:20: start 5034.154125, end 5312.098458
Metadata:
title : Chapter 21
Chapter #0:21: start 5312.098458, end 5503.080917
Metadata:
title : Chapter 22
Chapter #0:22: start 5503.080917, end 5802.254792
Metadata:
title : Chapter 23
Chapter #0:23: start 5802.254792, end 6154.439958
Metadata:
title : Chapter 24
Chapter #0:24: start 6154.439958, end 6545.622417
Metadata:
title : Chapter 25
Chapter #0:25: start 6545.622417, end 6802.170375
Metadata:
title : Chapter 26
Chapter #0:26: start 6802.170375, end 7090.333250
Metadata:
title : Chapter 27
Chapter #0:27: start 7090.333250, end 7424.375292
Metadata:
title : Chapter 28
Chapter #0:28: start 7424.375292, end 7615.733125
Metadata:
title : Chapter 29
Chapter #0:29: start 7615.733125, end 7854.972125
Metadata:
title : Chapter 30
Chapter #0:30: start 7854.972125, end 8059.426375
Metadata:
title : Chapter 31
Chapter #0:31: start 8059.426375, end 8249.199292
Metadata:
title : Chapter 32
Chapter #0:32: start 8249.199292, end 8504.287458
Metadata:
title : Chapter 33
Chapter #0:33: start 8504.287458, end 8650.683708
Metadata:
title : Chapter 34
Chapter #0:34: start 8650.683708, end 9141.344000
Metadata:
title : Chapter 35
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_STATISTICS_WRITING_APP-eng: mkvmerge v48.0.0 ('Fortress Around Your Heart') 64-bit
_STATISTICS_WRITING_DATE_UTC-eng: 2020-08-31 15:54:09
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:5(eng): Subtitle: subrip
Metadata:
title : ENG Full : SRT
BPS-eng : 43
DURATION-eng : 02:22:02.805000000
NUMBER_OF_FRAMES-eng: 1222
NUMBER_OF_BYTES-eng: 45903
_STATISTICS_WRITING_APP-eng: mkvmerge v48.0.0 ('Fortress Around Your Heart') 64-bit
_STATISTICS_WRITING_DATE_UTC-eng: 2020-08-31 15:54:09
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:6(fre): Subtitle: hdmv_pgs_subtitle (forced)
Metadata:
title : FR Forced : PGS
BPS-eng : 68
DURATION-eng : 02:25:18.084000000
NUMBER_OF_FRAMES-eng: 14
NUMBER_OF_BYTES-eng: 74118
_STATISTICS_WRITING_APP-eng: mkvmerge v48.0.0 ('Fortress Around Your Heart') 64-bit
_STATISTICS_WRITING_DATE_UTC-eng: 2020-08-31 15:54:09
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:7(fre): Subtitle: hdmv_pgs_subtitle
Metadata:
title : FR Full : PGS
BPS-eng : 19494
DURATION-eng : 02:30:51.000000000
NUMBER_OF_FRAMES-eng: 2856
NUMBER_OF_BYTES-eng: 22055581
_STATISTICS_WRITING_APP-eng: mkvmerge v48.0.0 ('Fortress Around Your Heart') 64-bit
_STATISTICS_WRITING_DATE_UTC-eng: 2020-08-31 15:54:09
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:8(eng): Subtitle: hdmv_pgs_subtitle
Metadata:
title : ENG Full : PGS
BPS-eng : 22915
DURATION-eng : 02:30:54.170000000
NUMBER_OF_FRAMES-eng: 2604
NUMBER_OF_BYTES-eng: 25934897
_STATISTICS_WRITING_APP-eng: mkvmerge v48.0.0 ('Fortress Around Your Heart') 64-bit
_STATISTICS_WRITING_DATE_UTC-eng: 2020-08-31 15:54:09
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream mapping:
Stream #0:0 -> #0:0 (hevc (hevc_qsv) -> h264 (h264_qsv))
Stream #0:2 -> #0:1 (ac3 (native) -> aac (libfdk_aac))
Press [q] to stop, [?] for help
Output #0, hls, to '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899.m3u8':
Metadata:
encoder : Lavf59.27.100
Stream #0:0: Video: h264, qsv(tv, bt709, progressive), 3840x1600 [SAR 1:1 DAR 12:5], q=2-31, 7937 kb/s, 23.98 fps, 90k tbn (default)
Metadata:
encoder : Lavc59.37.100 h264_qsv
Side data:
cpb: bitrate max/min/avg: 7937433/0/7937433 buffer size: 15874866 vbv_delay: N/A
Stream #0:1: Audio: aac, 48000 Hz, stereo, s16, 384 kb/s
Metadata:
encoder : Lavc59.37.100 libfdk_aac
frame= 1 fps=0.0 q=0.0 size=N/A time=00:00:00.00 bitrate=N/A speed= 0x
frame= 33 fps= 24 q=27.0 size=N/A time=00:00:01.23 bitrate=N/A speed=0.892x
frame= 62 fps= 33 q=22.0 size=N/A time=00:00:02.45 bitrate=N/A speed= 1.3x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899403.ts' for writing
frame= 92 fps= 38 q=29.0 size=N/A time=00:00:03.73 bitrate=N/A speed=1.56x
frame= 122 fps= 42 q=30.0 size=N/A time=00:00:05.12 bitrate=N/A speed=1.76x
frame= 149 fps= 44 q=23.0 size=N/A time=00:00:06.40 bitrate=N/A speed=1.88x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899404.ts' for writing
frame= 179 fps= 46 q=27.0 size=N/A time=00:00:07.48 bitrate=N/A speed=1.92x
frame= 210 fps= 48 q=26.0 size=N/A time=00:00:08.66 bitrate=N/A speed=1.96x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899405.ts' for writing
frame= 237 fps= 48 q=21.0 size=N/A time=00:00:09.68 bitrate=N/A speed=1.97x
frame= 266 fps= 49 q=26.0 size=N/A time=00:00:10.90 bitrate=N/A speed=2.01x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899406.ts' for writing
frame= 297 fps= 50 q=22.0 size=N/A time=00:00:12.22 bitrate=N/A speed=2.06x
frame= 327 fps= 51 q=29.0 size=N/A time=00:00:13.52 bitrate=N/A speed= 2.1x
frame= 358 fps= 51 q=25.0 size=N/A time=00:00:14.86 bitrate=N/A speed=2.13x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899407.ts' for writing
frame= 389 fps= 52 q=19.0 size=N/A time=00:00:16.14 bitrate=N/A speed=2.16x
frame= 418 fps= 52 q=25.0 size=N/A time=00:00:17.42 bitrate=N/A speed=2.18x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899408.ts' for writing
frame= 449 fps= 53 q=22.0 size=N/A time=00:00:18.64 bitrate=N/A speed= 2.2x
frame= 478 fps= 53 q=25.0 size=N/A time=00:00:19.86 bitrate=N/A speed=2.21x
frame= 510 fps= 54 q=24.0 size=N/A time=00:00:21.12 bitrate=N/A speed=2.22x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899409.ts' for writing
frame= 537 fps= 54 q=19.0 size=N/A time=00:00:22.42 bitrate=N/A speed=2.24x
frame= 569 fps= 54 q=27.0 size=N/A time=00:00:23.55 bitrate=N/A speed=2.24x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899410.ts' for writing
frame= 598 fps= 54 q=30.0 size=N/A time=00:00:25.04 bitrate=N/A speed=2.27x
frame= 630 fps= 55 q=32.0 size=N/A time=00:00:26.13 bitrate=N/A speed=2.27x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899411.ts' for writing
frame= 660 fps= 55 q=32.0 size=N/A time=00:00:27.52 bitrate=N/A speed=2.29x
frame= 688 fps= 55 q=30.0 size=N/A time=00:00:28.56 bitrate=N/A speed=2.28x
frame= 720 fps= 55 q=24.0 size=N/A time=00:00:29.84 bitrate=N/A speed=2.29x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899412.ts' for writing
frame= 750 fps= 55 q=24.0 size=N/A time=00:00:31.31 bitrate=N/A speed=2.31x
frame= 780 fps= 55 q=33.0 size=N/A time=00:00:32.46 bitrate=N/A speed=2.31x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899413.ts' for writing
frame= 807 fps= 55 q=27.0 size=N/A time=00:00:33.53 bitrate=N/A speed= 2.3x
frame= 838 fps= 56 q=27.0 size=N/A time=00:00:34.88 bitrate=N/A speed=2.31x
frame= 866 fps= 56 q=27.0 size=N/A time=00:00:36.16 bitrate=N/A speed=2.32x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899414.ts' for writing
frame= 898 fps= 56 q=26.0 size=N/A time=00:00:37.26 bitrate=N/A speed=2.32x
frame= 928 fps= 56 q=26.0 size=N/A time=00:00:38.59 bitrate=N/A speed=2.33x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899415.ts' for writing
frame= 958 fps= 56 q=31.0 size=N/A time=00:00:39.87 bitrate=N/A speed=2.33x
frame= 985 fps= 56 q=26.0 size=N/A time=00:00:41.04 bitrate=N/A speed=2.33x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899416.ts' for writing
frame= 1016 fps= 56 q=23.0 size=N/A time=00:00:42.36 bitrate=N/A speed=2.34x
frame= 1045 fps= 56 q=26.0 size=N/A time=00:00:43.47 bitrate=N/A speed=2.34x
frame= 1077 fps= 56 q=26.0 size=N/A time=00:00:44.88 bitrate=N/A speed=2.35x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899417.ts' for writing
frame= 1107 fps= 56 q=28.0 size=N/A time=00:00:46.10 bitrate=N/A speed=2.35x
frame= 1135 fps= 56 q=28.0 size=N/A time=00:00:47.50 bitrate=N/A speed=2.36x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899418.ts' for writing
frame= 1166 fps= 57 q=32.0 size=N/A time=00:00:48.44 bitrate=N/A speed=2.35x
frame= 1195 fps= 57 q=29.0 size=N/A time=00:00:49.74 bitrate=N/A speed=2.35x
frame= 1226 fps= 57 q=29.0 size=N/A time=00:00:51.13 bitrate=N/A speed=2.36x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899419.ts' for writing
frame= 1256 fps= 57 q=28.0 size=N/A time=00:00:52.35 bitrate=N/A speed=2.37x
frame= 1286 fps= 57 q=27.0 size=N/A time=00:00:53.50 bitrate=N/A speed=2.36x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899420.ts' for writing
frame= 1317 fps= 57 q=24.0 size=N/A time=00:00:54.72 bitrate=N/A speed=2.36x
frame= 1347 fps= 57 q=27.0 size=N/A time=00:00:56.21 bitrate=N/A speed=2.38x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899421.ts' for writing
frame= 1377 fps= 57 q=23.0 size=N/A time=00:00:57.23 bitrate=N/A speed=2.37x
frame= 1406 fps= 57 q=27.0 size=N/A time=00:00:58.51 bitrate=N/A speed=2.37x
frame= 1436 fps= 57 q=27.0 size=N/A time=00:00:59.86 bitrate=N/A speed=2.38x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899422.ts' for writing
frame= 1466 fps= 57 q=25.0 size=N/A time=00:01:01.14 bitrate=N/A speed=2.38x
frame= 1496 fps= 57 q=29.0 size=N/A time=00:01:02.33 bitrate=N/A speed=2.38x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899423.ts' for writing
frame= 1527 fps= 57 q=36.0 size=N/A time=00:01:03.48 bitrate=N/A speed=2.38x
frame= 1557 fps= 57 q=28.0 size=N/A time=00:01:04.76 bitrate=N/A speed=2.38x
frame= 1588 fps= 57 q=32.0 size=N/A time=00:01:06.04 bitrate=N/A speed=2.38x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899424.ts' for writing
frame= 1617 fps= 57 q=24.0 size=N/A time=00:01:07.32 bitrate=N/A speed=2.38x
frame= 1649 fps= 57 q=28.0 size=N/A time=00:01:08.75 bitrate=N/A speed=2.39x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899425.ts' for writing
frame= 1679 fps= 57 q=30.0 size=N/A time=00:01:09.95 bitrate=N/A speed=2.39x
frame= 1709 fps= 57 q=25.0 size=N/A time=00:01:11.31 bitrate=N/A speed= 2.4x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899426.ts' for writing
frame= 1738 fps= 57 q=30.0 size=N/A time=00:01:12.40 bitrate=N/A speed=2.39x
frame= 1769 fps= 57 q=26.0 size=N/A time=00:01:13.66 bitrate=N/A speed=2.39x
frame= 1801 fps= 58 q=20.0 size=N/A time=00:01:14.90 bitrate=N/A speed=2.39x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899427.ts' for writing
frame= 1831 fps= 58 q=25.0 size=N/A time=00:01:16.16 bitrate=N/A speed=2.39x
frame= 1860 fps= 58 q=30.0 size=N/A time=00:01:17.69 bitrate=N/A speed= 2.4x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899428.ts' for writing
frame= 1892 fps= 58 q=26.0 size=N/A time=00:01:18.80 bitrate=N/A speed= 2.4x
frame= 1923 fps= 58 q=30.0 size=N/A time=00:01:20.08 bitrate=N/A speed= 2.4x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899429.ts' for writing
frame= 1953 fps= 58 q=26.0 size=N/A time=00:01:21.34 bitrate=N/A speed= 2.4x
frame= 1984 fps= 58 q=29.0 size=N/A time=00:01:22.64 bitrate=N/A speed=2.41x
frame= 2010 fps= 58 q=30.0 size=N/A time=00:01:23.71 bitrate=N/A speed= 2.4x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899430.ts' for writing
frame= 2041 fps= 58 q=25.0 size=N/A time=00:01:24.99 bitrate=N/A speed= 2.4x
frame= 2070 fps= 58 q=29.0 size=N/A time=00:01:26.35 bitrate=N/A speed=2.41x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899431.ts' for writing
frame= 2100 fps= 58 q=26.0 size=N/A time=00:01:27.57 bitrate=N/A speed=2.41x
frame= 2128 fps= 58 q=27.0 size=N/A time=00:01:28.78 bitrate=N/A speed=2.41x
frame= 2160 fps= 58 q=30.0 size=N/A time=00:01:29.92 bitrate=N/A speed=2.41x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899432.ts' for writing
frame= 2192 fps= 58 q=31.0 size=N/A time=00:01:31.39 bitrate=N/A speed=2.41x
frame= 2222 fps= 58 q=28.0 size=N/A time=00:01:32.60 bitrate=N/A speed=2.41x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899433.ts' for writing
frame= 2254 fps= 58 q=26.0 size=N/A time=00:01:33.78 bitrate=N/A speed=2.41x
frame= 2285 fps= 58 q=23.0 size=N/A time=00:01:35.06 bitrate=N/A speed=2.41x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899434.ts' for writing
frame= 2314 fps= 58 q=27.0 size=N/A time=00:01:36.34 bitrate=N/A speed=2.41x
frame= 2344 fps= 58 q=28.0 size=N/A time=00:01:37.79 bitrate=N/A speed=2.42x
frame= 2376 fps= 58 q=31.0 size=N/A time=00:01:39.00 bitrate=N/A speed=2.42x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899435.ts' for writing
frame= 2406 fps= 58 q=31.0 size=N/A time=00:01:40.18 bitrate=N/A speed=2.42x
frame= 2435 fps= 58 q=29.0 size=N/A time=00:01:41.52 bitrate=N/A speed=2.42x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899436.ts' for writing
frame= 2466 fps= 58 q=26.0 size=N/A time=00:01:42.67 bitrate=N/A speed=2.42x
frame= 2495 fps= 58 q=25.0 size=N/A time=00:01:44.00 bitrate=N/A speed=2.42x
frame= 2524 fps= 58 q=25.0 size=N/A time=00:01:45.28 bitrate=N/A speed=2.42x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899437.ts' for writing
frame= 2554 fps= 58 q=24.0 size=N/A time=00:01:46.38 bitrate=N/A speed=2.42x
frame= 2582 fps= 58 q=24.0 size=N/A time=00:01:47.86 bitrate=N/A speed=2.42x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899438.ts' for writing
frame= 2612 fps= 58 q=35.0 size=N/A time=00:01:48.80 bitrate=N/A speed=2.42x
frame= 2642 fps= 58 q=33.0 size=N/A time=00:01:50.10 bitrate=N/A speed=2.42x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899439.ts' for writing
frame= 2672 fps= 58 q=28.0 size=N/A time=00:01:51.48 bitrate=N/A speed=2.42x
frame= 2701 fps= 58 q=28.0 size=N/A time=00:01:52.59 bitrate=N/A speed=2.42x
frame= 2733 fps= 58 q=27.0 size=N/A time=00:01:53.85 bitrate=N/A speed=2.42x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899440.ts' for writing
frame= 2762 fps= 58 q=30.0 size=N/A time=00:01:55.32 bitrate=N/A speed=2.43x
frame= 2793 fps= 58 q=27.0 size=N/A time=00:01:56.35 bitrate=N/A speed=2.42x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899441.ts' for writing
frame= 2824 fps= 58 q=28.0 size=N/A time=00:01:57.63 bitrate=N/A speed=2.42x
frame= 2852 fps= 58 q=28.0 size=N/A time=00:01:58.93 bitrate=N/A speed=2.42x
frame= 2884 fps= 58 q=29.0 size=N/A time=00:02:00.19 bitrate=N/A speed=2.42x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899442.ts' for writing
frame= 2915 fps= 58 q=28.0 size=N/A time=00:02:01.60 bitrate=N/A speed=2.43x
frame= 2945 fps= 58 q=25.0 size=N/A time=00:02:02.70 bitrate=N/A speed=2.43x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899443.ts' for writing
frame= 2974 fps= 58 q=29.0 size=N/A time=00:02:03.96 bitrate=N/A speed=2.43x
frame= 3005 fps= 58 q=24.0 size=N/A time=00:02:05.18 bitrate=N/A speed=2.43x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899444.ts' for writing
frame= 3035 fps= 58 q=27.0 size=N/A time=00:02:06.40 bitrate=N/A speed=2.43x
frame= 3063 fps= 58 q=26.0 size=N/A time=00:02:07.82 bitrate=N/A speed=2.43x
frame= 3095 fps= 58 q=25.0 size=N/A time=00:02:08.91 bitrate=N/A speed=2.43x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899445.ts' for writing
frame= 3126 fps= 58 q=26.0 size=N/A time=00:02:10.32 bitrate=N/A speed=2.43x
frame= 3157 fps= 58 q=25.0 size=N/A time=00:02:11.52 bitrate=N/A speed=2.43x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899446.ts' for writing
frame= 3184 fps= 58 q=30.0 size=N/A time=00:02:12.86 bitrate=N/A speed=2.43x
frame= 3213 fps= 58 q=21.0 size=N/A time=00:02:13.90 bitrate=N/A speed=2.43x
frame= 3245 fps= 58 q=20.0 size=N/A time=00:02:15.12 bitrate=N/A speed=2.43x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899447.ts' for writing
frame= 3276 fps= 58 q=31.0 size=N/A time=00:02:16.46 bitrate=N/A speed=2.43x
frame= 3305 fps= 58 q=21.0 size=N/A time=00:02:17.68 bitrate=N/A speed=2.43x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899448.ts' for writing
frame= 3337 fps= 58 q=22.0 size=N/A time=00:02:19.15 bitrate=N/A speed=2.43x
frame= 3365 fps= 58 q=20.0 size=N/A time=00:02:20.35 bitrate=N/A speed=2.43x
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899449.ts' for writing
frame= 3396 fps= 58 q=26.0 size=N/A time=00:02:21.46 bitrate=N/A speed=2.43x
frame= 3428 fps= 58 q=26.0 size=N/A time=00:02:22.97 bitrate=N/A speed=2.43x
frame= 3458 fps= 58 q=26.0 size=N/A time=00:02:24.14 bitrate=N/A speed=2.43x
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[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899476.ts' for writingRE: Client is not compatible and server is not sending a compatible format - tmsrxzar - 2024-01-09
"I mean the default player in the Jellyfin app (on playstore) which is html player. "
this is where the confusion is; the "official" jellyfin app from the playstore DOES NOT use html and is not an html player
if you downloaded something from the playstore that is an html player then it's not the official one and that should be noted when posting; everyone is going to assume the official one is in use
RE: Client is not compatible and server is not sending a compatible format - Stroller - 2024-01-09
(2024-01-09, 03:01 PM)tmsrxzar Wrote: "I mean the default player in the Jellyfin app (on playstore) which is html player. "
this is where the confusion is; the "official" jellyfin app from the playstore DOES NOT use html and is not an html player
if you downloaded something from the playstore that is an html player then it's not the official one and that should be noted when posting; everyone is going to assume the official one is in use
It's the official jellyfin app on playstore, but I can use différent player using jellyfin options so I'm giving the option I used :
![[Image: Screenshot-2024-01-09-17-05-54-580-org-j...mobile.jpg]](https://i.postimg.cc/G2XzhVzq/Screenshot-2024-01-09-17-05-54-580-org-jellyfin-mobile.jpg)
RE: Client is not compatible and server is not sending a compatible format - tmsrxzar - 2024-01-09
i see now, "android phone"
i assumed android "tv"
RE: Client is not compatible and server is not sending a compatible format - TheDreadPirate - 2024-01-10
I don't see this in the thread. Why use the web player instead of the integrated player? I'm wondering if the android web player can't scale the video. Your phone resolution is 1080p-ish and the video from the transcode is 4k. A similar problem happens for people with older non-Android TV 1080P Chromecasts and the transcode output is 4K.
RE: Client is not compatible and server is not sending a compatible format - Stroller - 2024-01-10
(2024-01-10, 12:27 AM)TheDreadPirate Wrote: I don't see this in the thread. Why use the web player instead of the integrated player? I'm wondering if the android web player can't scale the video. Your phone resolution is 1080p-ish and the video from the transcode is 4k. A similar problem happens for people with older non-Android TV 1080P Chromecasts and the transcode output is 4K.
In the app, the web player is the integrated one.. That the thing. Otherwise I have Exoplayer (deprecated), and external.
The playback settings used in the app are 1080p already, however, like you see in the screenshot, the transcoding is still operating at a higher resolution. So maybe like you said, it's a scaling issue from the integrated player, but also a server problem : it doesn't apply playback settings for the device I'm using.
If I use external (vlc) it doesn't transcode and don't work very well depending of the x265 file & this doesn't resolve the main issue with the default player.
![[Image: Screenshot-2024-01-10-10-15-33-041-org-j...mobile.jpg]](https://i.postimg.cc/65dQyqbm/Screenshot-2024-01-10-10-15-33-041-org-jellyfin-mobile.jpg)
RE: Client is not compatible and server is not sending a compatible format - Stroller - 2024-01-10
I identified the issue with the Jellyfin app on Android:
- In the playback settings, when all the 'Video Quality' settings are set to auto, it transcodes to a higher resolution that the integrated player (web player) is unable to scale, as Mr. the Pirate pointed out. This results in only the audio being visible to the user.
- When I select the 'Quality' setting of 1080p while the movie is playing, it doesn't affect the movie, and it continues to transcode in 4k. This discrepancy is due to it not changing the resolution settings but rather the 'Home Network Quality' in the playback settings. It's a bit confusing, especially for a non-native English speaker like myself. Consequently, only the audio is shown to the user.
- However, when I choose 'Maximum Allowed Video Transcoding Resolution' in the playback settings and set it to 1080p, the movie works perfectly fine and transcodes in 1080p. This implies two things:
The integrated player cannot display a video with a resolution higher than the device.
The "Maximum Allowed Video Transcoding Resolution" setting does not address the integrated player issue. Instead of selecting an equal or lower resolution than the device, it allows the video to transcode to a higher resolution.
Setting 1 :
![[Image: Screenshot-2024-01-10-12-48-10-968-org-j...bile-2.jpg]](https://i.postimg.cc/MGstzxmt/Screenshot-2024-01-10-12-48-10-968-org-jellyfin-mobile-2.jpg)
Setting 2 :
![[Image: Screenshot-2024-01-10-12-48-29-274-org-j...mobile.jpg]](https://i.postimg.cc/SsJds5Z4/Screenshot-2024-01-10-12-48-29-274-org-jellyfin-mobile.jpg)
Setting 3 :
![[Image: Screenshot-2024-01-10-12-49-10-052-org-j...bile-2.jpg]](https://i.postimg.cc/Pqf2GNYP/Screenshot-2024-01-10-12-49-10-052-org-jellyfin-mobile-2.jpg)