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+--- Forum: Troubleshooting (https://forum.jellyfin.org/f-troubleshooting)
+--- Thread: Media without video (/t-media-without-video)
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Media without video - Olivier Mwamimwiza - 2025-01-08
everything was going well, i logged out and logged in back again then all my medias are playing without video.
i have attached the logs
RE: Media without video - TheDreadPirate - 2025-01-08
What client are you using?
RE: Media without video - Olivier Mwamimwiza - 2025-01-08
I am running jellyfin 10.10.3
Web client and Android client . here down i am attaching ffmpeg.remux log file for more details
RE: Media without video - TheDreadPirate - 2025-01-08
Restart jellyfin if it has been up for a while. I don't see anything in the log that points to an obvious problem.
RE: Media without video - Olivier Mwamimwiza - 2025-01-08
i saw something of "Packet duration: -16 / dts: 154425320 is out of range" was thinking it is coming from this
i have restarted many timed but still have the issue.
RE: Media without video - TheDreadPirate - 2025-01-08
That error SHOULDN'T be the cause of this problem.
I'm assuming you've tried videos that USED to work, correct?
Can you share the main jellyfin log via pastebin? Preferably the entire thing.
RE: Media without video - Olivier Mwamimwiza - 2025-01-09
yes i have tried video that used to work . when i put the video,the video flashes then goes blank and i stay with the sound only. i am trying to use pastebin but the length of the jellyfin log file is exceeded.
i am attaching jellyfin log file
RE: Media without video - TheDreadPirate - 2025-01-09
You can try zipping the log file and attaching it here. Or give privatebin.net a try. I think their limit is higher.
https://privatebin.net/
RE: Media without video - Olivier Mwamimwiza - 2025-01-09
privatebin.net is working here is the link of the jellyfin log https://privatebin.net/?75701a9dcb0eb3ec#HzazZ5yn2ZUPVvVLPeRC9px7SKhsGej4p6e63cp25hAg
RE: Media without video - TheDreadPirate - 2025-01-09
Uninstall or disable the playback reporting plugin, restart Jellyfin, then try again.