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+--- Forum: Troubleshooting (https://forum.jellyfin.org/f-troubleshooting)
+--- Thread: Fatal error with playback when hardware accelleration is enabled. (/t-fatal-error-with-playback-when-hardware-accelleration-is-enabled)
Fatal error with playback when hardware accelleration is enabled. - rob bindels - 2025-02-23
This is the situation:
Data is on a Qnap nas.
Jellyfin is installed on a N150 device, with Windows 11.
Jellyfin version is 10.10.6.
As the CPU is at 100% for playback, I thought to activate Transcoding.
I did select QSV. And then under Hardwarecoding I selected all, I could. And that works.
It even seems, that the GPU is now being used a bit (10/25%) and the CPU is still at 100%.
But it works.
As soon as I select under Options for hardwaredecoding: Hardwarecoding switch on, I get a fatal error.
This is for instance the Media info from one of the movies I tried:
SOUND
Titel: Surround 5.1 - Engels - Dolby Digital - Default
Taal: eng
Codec: AC3
AVC: No
Opmaak: 5.1
Kanalen: 6 ch
Bitsnelheid: 448 kbps
Bemonsteringsfrequentie: 48000 Hz
Standaard: Yes
Gedwongen: No
Extern: No
Undertitleling
Titel: Dut - Default - DVDSUB
Taal: dut
Codec: DVDSUB
AVC: No
Resolutie: 720x576
Standaard: Yes
Gedwongen: No
Extern: No
VIEW
Titel: 576i MPEG2VIDEO SDR
Codec: MPEG2VIDEO
AVC: No
Profiel: Main
Niveau: 8
Resolutie: 720x576
Beeldverhouding: 16:9
Anamorf: No
Geïnterlinieerd: Yes
Verversingssnelheid: 25
Bitsnelheid: 5559 kbps
Bitdiepte: 8 bit
Beeldbereik: SDR
Bereiktype beeld: SDR
Pixelformaat: yuv420p
Ref-frames: 1
Thanks ahead for any help.
As I am the only viewer of the system, Hardware accelleration is maybe not a needing thing, but if I read that others have 10 streams 1080, or 2 streams 4k, I wonder how to do that, if I am instantly on 100% cpu.
RobBee
RE: Fatal error with playback when hardware accelleration is enabled. - Efficient_Good_5784 - 2025-02-23
Can you share the ffmpeg logs of the failed playback attempt?
RE: Fatal error with playback when hardware accelleration is enabled. - rob bindels - 2025-02-23
This is from the last movie, I tried.
{"Protocol":0,"Id":"2eb0a3d3e4474c78312b8c882d7e281b","Path":"M:\\Actie-Drama\\Troy\\Troy.mkv","EncoderPath":null,"EncoderProtocol":null,"Type":0,"Container":"mkv","Size":6298811713,"Name":"Troy","IsRemote":false,"ETag":"d5eb1af24e16711279c23d52be6e7288","RunTimeTicks":93660000000,"ReadAtNativeFramerate":false,"IgnoreDts":false,"IgnoreIndex":false,"GenPtsInput":false,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"UseMostCompatibleTranscodingProfile":false,"RequiresOpening":false,"OpenToken":null,"RequiresClosing":false,"LiveStreamId":null,"BufferMs":null,"RequiresLooping":false,"SupportsProbing":true,"VideoType":0,"IsoType":null,"Video3DFormat":null,"MediaStreams":[{"Codec":"mpeg2video","CodecTag":null,"Language":"eng","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Rotation":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":null,"VideoRange":1,"VideoRangeType":1,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":null,"LocalizedDefault":null,"LocalizedForced":null,"LocalizedExternal":null,"LocalizedHearingImpaired":null,"DisplayTitle":"576p MPEG2VIDEO SDR","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":null,"BitRate":5380150,"BitDepth":8,"RefFrames":1,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":false,"IsForced":false,"IsHearingImpaired":false,"Height":576,"Width":720,"AverageFrameRate":25,"RealFrameRate":25,"ReferenceFrameRate":25,"Profile":"Main","Type":1,"AspectRatio":"16:9","Index":0,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Path":null,"PixelFormat":"yuv420p","Level":8,"IsAnamorphic":false},{"Codec":"ac3","CodecTag":null,"Language":"eng","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Rotation":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":"Surround 5.1","VideoRange":0,"VideoRangeType":0,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":null,"LocalizedDefault":"Default","LocalizedForced":null,"LocalizedExternal":"External","LocalizedHearingImpaired":null,"DisplayTitle":"Surround 5.1 - Engels - Dolby Digital - Default","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":"5.1","BitRate":384000,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":6,"SampleRate":48000,"IsDefault":true,"IsForced":false,"IsHearingImpaired":false,"Height":null,"Width":null,"AverageFrameRate":null,"RealFrameRate":null,"ReferenceFrameRate":null,"Profile":null,"Type":0,"AspectRatio":null,"Index":1,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Path":null,"PixelFormat":null,"Level":0,"IsAnamorphic":null},{"Codec":"DVDSUB","CodecTag":null,"Language":"dut","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Rotation":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":null,"VideoRange":0,"VideoRangeType":0,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":"Undefined","LocalizedDefault":"Default","LocalizedForced":"Forced","LocalizedExternal":"External","LocalizedHearingImpaired":"Hearing Impaired","DisplayTitle":"Dut - Default - DVDSUB","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":null,"BitRate":null,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":true,"IsForced":false,"IsHearingImpaired":false,"Height":576,"Width":720,"AverageFrameRate":null,"RealFrameRate":null,"ReferenceFrameRate":null,"Profile":null,"Type":2,"AspectRatio":null,"Index":2,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Path":null,"PixelFormat":null,"Level":0,"IsAnamorphic":null}],"MediaAttachments":[],"Formats":[],"Bitrate":5764150,"FallbackMaxStreamingBitrate":null,"Timestamp":null,"RequiredHttpHeaders":{},"TranscodingUrl":null,"TranscodingSubProtocol":0,"TranscodingContainer":null,"AnalyzeDurationMs":null,"DefaultAudioStreamIndex":null,"DefaultSubtitleStreamIndex":null,"HasSegments":false}
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ffmpeg version 7.0.2-Jellyfin Copyright © 2000-2024 the FFmpeg developers
built with clang version 19.1.7
configuration: --cc=clang --pkg-config-flags=--static --extra-cflags=-I/clang64/ffbuild/include --extra-ldflags=-L/clang64/ffbuild/lib --prefix=/clang64/ffbuild/jellyfin-ffmpeg --extra-version=Jellyfin --disable-ffplay --disable-debug --disable-doc --disable-sdl2 --disable-ptx-compression --enable-lto=thin --enable-gpl --enable-version3 --enable-schannel --enable-iconv --enable-libxml2 --enable-zlib --enable-lzma --enable-gmp --enable-chromaprint --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libharfbuzz --enable-libass --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libopenmpt --enable-libwebp --enable-libvpx --enable-libzimg --enable-libx264 --enable-libx265 --enable-libsvtav1 --enable-libdav1d --enable-libfdk-aac --enable-opencl --enable-dxva2 --enable-d3d11va --enable-d3d12va --enable-amf --enable-libvpl --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc
libavutil 59. 8.100 / 59. 8.100
libavcodec 61. 3.100 / 61. 3.100
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libavdevice 61. 1.100 / 61. 1.100
libavfilter 10. 1.100 / 10. 1.100
libswscale 8. 1.100 / 8. 1.100
libswresample 5. 1.100 / 5. 1.100
libpostproc 58. 1.100 / 58. 1.100
[AVHWDeviceContext @ 0000024d25ae52c0] Using device 8086:46d4 (Intel® Graphics).
Input #0, matroska,webm, from 'file:M:\Actie-Drama\Troy\Troy.mkv':
Metadata:
encoder : libmakemkv v1.15.2 (1.3.10/1.5.2) win(x64-release)
creation_time : 2020-08-12T20:15:50.000000Z
Duration: 02:36:06.00, start: 0.000000, bitrate: 5380 kb/s
Chapters:
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title : Chapter 01
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title : Chapter 02
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title : Chapter 03
Chapter #0:3: start 539.200000, end 836.840000
Metadata:
title : Chapter 04
Chapter #0:4: start 836.840000, end 1119.080000
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title : Chapter 05
Chapter #0:5: start 1119.080000, end 1223.360000
Metadata:
title : Chapter 06
Chapter #0:6: start 1223.360000, end 1410.920000
Metadata:
title : Chapter 07
Chapter #0:7: start 1410.920000, end 1578.760000
Metadata:
title : Chapter 08
Chapter #0:8: start 1578.760000, end 1743.400000
Metadata:
title : Chapter 09
Chapter #0:9: start 1743.400000, end 1934.120000
Metadata:
title : Chapter 10
Chapter #0:10: start 1934.120000, end 2272.760000
Metadata:
title : Chapter 11
Chapter #0:11: start 2272.760000, end 2534.600000
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title : Chapter 12
Chapter #0:12: start 2534.600000, end 2814.680000
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title : Chapter 13
Chapter #0:13: start 2814.680000, end 3026.760000
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title : Chapter 14
Chapter #0:14: start 3026.760000, end 3273.040000
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title : Chapter 15
Chapter #0:15: start 3273.040000, end 3479.720000
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title : Chapter 16
Chapter #0:16: start 3479.720000, end 3645.920000
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title : Chapter 17
Chapter #0:17: start 3645.920000, end 3760.560000
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title : Chapter 18
Chapter #0:18: start 3760.560000, end 4005.760000
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title : Chapter 19
Chapter #0:19: start 4005.760000, end 4189.640000
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title : Chapter 20
Chapter #0:20: start 4189.640000, end 4454.360000
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title : Chapter 21
Chapter #0:21: start 4454.360000, end 4661.960000
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title : Chapter 22
Chapter #0:22: start 4661.960000, end 4811.000000
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title : Chapter 23
Chapter #0:23: start 4811.000000, end 5032.200000
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title : Chapter 24
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Chapter #0:25: start 5356.720000, end 5599.440000
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title : Chapter 26
Chapter #0:26: start 5599.440000, end 5823.760000
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title : Chapter 27
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title : Chapter 28
Chapter #0:28: start 6075.720000, end 6178.640000
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title : Chapter 29
Chapter #0:29: start 6178.640000, end 6374.160000
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title : Chapter 30
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title : Chapter 31
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title : Chapter 38
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Chapter #0:43: start 8802.000000, end 9366.000000
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Stream #0:0(eng): Video: mpeg2video (Main), yuv420p(tv, progressive), 720x576 [SAR 64:45 DAR 16:9], 25 fps, 25 tbr, 1k tbn
Metadata:
BPS-eng : 4989617
DURATION-eng : 02:36:06.000000000
NUMBER_OF_FRAMES-eng: 234150
NUMBER_OF_BYTES-eng: 5841594988
SOURCE_ID-eng : 0100E0
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_STATISTICS_WRITING_DATE_UTC-eng: 2020-08-12 20:15:50
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
Side data:
cpb: bitrate max/min/avg: 7500000/0/0 buffer size: 1835008 vbv_delay: N/A
Stream #0:1(eng): Audio: ac3, 48000 Hz, 5.1(side), fltp, 384 kb/s (default)
Metadata:
title : Surround 5.1
BPS-eng : 384000
DURATION-eng : 02:36:05.984000000
NUMBER_OF_FRAMES-eng: 292687
NUMBER_OF_BYTES-eng: 449567232
SOURCE_ID-eng : 0180BD
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_STATISTICS_WRITING_DATE_UTC-eng: 2020-08-12 20:15:50
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
Stream #0:2(dut): Subtitle: dvd_subtitle (dvdsub), 720x576 (default)
Metadata:
BPS-eng : 1488
DURATION-eng : 02:35:22.191111111
NUMBER_OF_FRAMES-eng: 951
NUMBER_OF_BYTES-eng: 1734112
SOURCE_ID-eng : 0121BD
_STATISTICS_WRITING_APP-eng: MakeMKV v1.15.2 win(x64-release)
_STATISTICS_WRITING_DATE_UTC-eng: 2020-08-12 20:15:50
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
Stream mapping:
Stream #0:0 (mpeg2video) -> setparams:default (graph 0)
Stream #0:2 (dvdsub) -> scale:default (graph 0)
overlay_qsv:default (graph 0) -> Stream #0:0 (av1_qsv)
Stream #0:1 -> #0:1 (ac3 (native) -> aac (libfdk_aac))
Press [q] to stop, [?] for help
[av1_qsv @ 0000024d341296c0] Current codec type is unsupported
[av1_qsv @ 0000024d341296c0] some encoding parameters are not supported by the QSV runtime. Please double check the input parameters.
[vost#0:0/av1_qsv @ 0000024d345beb00] Error while opening encoder - maybe incorrect parameters such as bit_rate, rate, width or height.
[fc#0 @ 0000024d346f8400] Error sending frames to consumers: Function not implemented
[fc#0 @ 0000024d346f8400] Task finished with error code: -40 (Function not implemented)
[fc#0 @ 0000024d346f8400] Terminating thread with return code -40 (Function not implemented)
[vost#0:0/av1_qsv @ 0000024d345beb00] Could not open encoder before EOF
[vost#0:0/av1_qsv @ 0000024d345beb00] Task finished with error code: -22 (Invalid argument)
[vost#0:0/av1_qsv @ 0000024d345beb00] Terminating thread with return code -22 (Invalid argument)
[out#0/hls @ 0000024d3385d400] Nothing was written into output file, because at least one of its streams received no packets.
frame= 0 fps=0.0 q=0.0 Lsize= 0KiB time=N/A bitrate=N/A speed=N/A
Conversion failed!
RE: Fatal error with playback when hardware accelleration is enabled. - Efficient_Good_5784 - 2025-02-23
Looks like the iGPU can only decode AV1, not encode it.
Go into your dashboard, then to transcoding settings and disable the AV1 encoding option.
RE: Fatal error with playback when hardware accelleration is enabled. - rob bindels - 2025-02-23
That is it. Thank you.
CPU is now 70% and GPU 50% +/-.
Can we also see, why I am, if I translate that to the amount of streams, I am still getting to 1. Maybe 2, and it is only HD. Why do others get more? Or is it to difficult to say?
RobBee
RE: Fatal error with playback when hardware accelleration is enabled. - Efficient_Good_5784 - 2025-02-23
The usage reported doesn't scale linearly for HWA. You can test out how many streams you can transcode at once by opening multiple browser tabs and forcing a transcode on each one.