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Roku client - error retrieving data - Printable Version

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Roku client - error retrieving data - itsacoaster - 2025-03-17

Jellyfin Server: 10.7.7 on Raspbian 10 (Raspberry Pi 4 Model B Rev 1.2)
Roku Client: 2.3.1

On my Roku Ultra LT (4662RW), the Jellyfin client doesn't want to play any files.
I log in successfully and can see all of the various shows, folders, images, etc. But when I select any file to play it, I am greeted with the message:

Error During Playback
There was an error retrieving the data for this item from the server.

It doesn't seem to matter which file type I pick.
For the record, the web browser client seems to work fine. DLNA works fine. It's just the Roku client.

I turned on debugging and the log doesn't seem to have any instructive details. When I select the file, the GetItemList log entry appears but doesn't seem to try loading the file on the server.

Thanks to advance for any help you can provide.

Here are the last ~several lines from the logs:
Code:
[2025-03-17 10:33:45.457 -04:00] [DBG] AuthenticationScheme: "CustomAuthentication" was successfully authenticated.
[2025-03-17 10:33:45.458 -04:00] [DBG] AuthenticationScheme: "CustomAuthentication" was successfully authenticated.
[2025-03-17 10:33:45.502 -04:00] [DBG] Error authenticating with "CustomAuthenticationHandler"
MediaBrowser.Controller.Authentication.AuthenticationException: Request does not contain a token.
  at Emby.Server.Implementations.HttpServer.Security.AuthService.Authenticate(HttpRequest request)
  at Jellyfin.Api.Auth.CustomAuthenticationHandler.HandleAuthenticateAsync()
[2025-03-17 10:33:45.502 -04:00] [DBG] AuthenticationScheme: "CustomAuthentication" was not authenticated.
[2025-03-17 10:33:46.288 -04:00] [DBG] AuthenticationScheme: "CustomAuthentication" was successfully authenticated.
[2025-03-17 10:33:46.290 -04:00] [DBG] AuthenticationScheme: "CustomAuthentication" was successfully authenticated.
[2025-03-17 10:33:46.340 -04:00] [DBG] AuthenticationScheme: "CustomAuthentication" was successfully authenticated.
[2025-03-17 10:33:46.341 -04:00] [DBG] AuthenticationScheme: "CustomAuthentication" was successfully authenticated.
[2025-03-17 10:33:46.366 -04:00] [DBG] AuthenticationScheme: "CustomAuthentication" was successfully authenticated.
[2025-03-17 10:33:46.380 -04:00] [DBG] AuthenticationScheme: "CustomAuthentication" was successfully authenticated.
[2025-03-17 10:33:46.381 -04:00] [DBG] AuthenticationScheme: "CustomAuthentication" was successfully authenticated.
[2025-03-17 10:33:46.398 -04:00] [DBG] "GetItemList" query time (slow): 15.7233ms. Query: "select type,data,EndDate,ChannelId,CommunityRating,IndexNumber,Width,Height,Name,Path,PremiereDate,ParentIndexNumber,ProductionYear,OfficialRating,RunTimeTicks,Size,DateModified,guid,ParentId,Audio,IsInMixedFolder,PrimaryVersionId,Album,CriticRating,IsVirtualItem,SeriesName,SeasonName,SeasonId,SeriesId,ProviderIds,Images,TotalBitrate,ExtraType,ExternalId,OwnerId from TypedBaseItems A where type in ('MediaBrowser.Controller.Entities.TV.Episode','MediaBrowser.Controller.Entities.TV.Season') AND IsVirtualItem=@IsVirtualItem AND SeriesPresentationUniqueKey=@SeriesPresentationUniqueKey Group by PresentationUniqueKey ORDER BY SortName ASC"
[2025-03-17 10:33:46.653 -04:00] [DBG] AuthenticationScheme: "CustomAuthentication" was successfully authenticated.
[2025-03-17 10:33:46.653 -04:00] [DBG] AuthenticationScheme: "CustomAuthentication" was successfully authenticated.


RE: Roku client - error retrieving data - TheDreadPirate - 2025-03-17

Your server version is too old. Upgrade to 10.10. You may need to upgrade your OS, though, since it is EOL and we do not make builds of Jellyfin for EOL distros.

RE: Roku client - error retrieving data - itsacoaster - 2025-03-17

Thank you, performing the automatic update to server version 10.8.13 did the trick.

This will work for now--this was a COVID-era project that has suited me well for years with minimal maintenance. All credit to the team for a phenomenal product.

Looking at some of the articles on this site tells me that Raspberry Pi servers are now disfavored for various reasons, so further upgrades will probably happen alongside upgraded hardware. Many things have changed in the intervening years so my time is limited. I will be leaving well enough alone for the time being.

Thanks again.

RE: Roku client - error retrieving data - TheDreadPirate - 2025-03-17

10.8.13 is also an old version, but the latest your OS supports. You will need to update to Rasbian 11, preferably 12, to get the latest server version, which is 10.10.6.