SOLVED: Files (sort of) missing, and metadata not being fetched

SOLVED: Files (sort of) missing, and metadata not being fetched - Printable Version

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+---- Thread: SOLVED: Files (sort of) missing, and metadata not being fetched (/t-solved-files-sort-of-missing-and-metadata-not-being-fetched)

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Files (sort of) missing, and metadata not being fetched - FragileRosy - 2025-04-03

Recently (< 1 week ago), when new shows were added to my Jellyfin server, the show would not appear on the "recently added" widget, but instead, just a blank "Episode S{season}E{episode}" title. When searching for the show itself, I just find an empty page, with no episodes listed:

Despite this, searching for "S{season}E{episode}", you can find and play each of the individual episodes, but as with the series itself, no metadata is shown. Looking at the metadata explorer however, the series itself shows up, but there are no episode files listed under it, despite them being discoverable by the search, as mentioned before, as well the episodes being accessible in the filesystem (the jellyfin user is a member of the multimedia group):

Code:
$ ls Season\ 01

.rw-r-Sr-- 200M <user> multimedia  1 Apr 12:00 'Episode S01E01.mkv'

.rw-r-Sr-- 200M <user> multimedia  1 Apr 12:00 'Episode S01E02.mkv'

.rw-r-Sr-- 200M <user> multimedia  1 Apr 12:00 'Episode S01E03.mkv'

.rw-r-Sr-- 200M <user> multimedia  1 Apr 12:00 'Episode S01E04.mkv'

.rw-r-Sr-- 200M <user> multimedia  1 Apr 12:00 'Episode S01E05.mkv'

.rw-r-Sr-- 200M <user> multimedia  1 Apr 12:00 'Episode S01E06.mkv'

When attempting a refresh, no related errors appear in the logs, so I'm really not sure what the problem is. The TVDB plugin has the cache time has been set to 1 hour, so I don't think that's the issue.

RE: Files (sort of) missing, and metadata not being fetched - TheDreadPirate - 2025-04-03

Can you share your jellyfin logs via privatebin.net?

RE: Files (sort of) missing, and metadata not being fetched - FragileRosy - 2025-04-03

These are all the logs from the point that the media files were added: https://privatebin.net/?9a2965a2c5e62ce1#9M7hSs31Lr1EKvsTL2ZGsLtFzGuQnhgmeMi1DtY8Dz4P
Note, there around ~17:30, it mentions that "database table is locked", which is due to me completely restarting my server, and it failing to start properly, which I fix after restarting Jellyfin shortly after.

RE: Files (sort of) missing, and metadata not being fetched - TheDreadPirate - 2025-04-04

It looks like you added the folder containing the show as a library root folder? Am I reading that correctly?

The library root should be "/srv/multimedia/video/shows" and not the folder containing the show.

Our documentation regarding show libraries, which includes examples.

https://jellyfin.org/docs/general/server/media/shows/

An example from my library. /media/library/Anime is the root for this library and is the only folder listed in the config for the library.

Code:
chris@rat-trap:/media/library/Anime$ tree "Gunsmith Cats (1995) [tmdbid-22831]"

Gunsmith Cats (1995) [tmdbid-22831]/

└── Season 01

    ├── s01e01.mkv

    ├── s01e02.mkv

    └── s01e03.mkv

RE: Files (sort of) missing, and metadata not being fetched - FragileRosy - 2025-04-05

No, sorry I didn't make it clear. I was running ls here from within the show directory. So the full path to one of the episodes is /srv/multimedia/video/shows/<Show name>/Season 03/Episode S03E01.mkv.

Also, I just tried to add a movie, and a similar issue occurred, so it doesn't seem to be an issue to be with a specific metadata provider.

RE: Files (sort of) missing, and metadata not being fetched - TheDreadPirate - 2025-04-05

Can you share screenshots of the library config for each library?

RE: Files (sort of) missing, and metadata not being fetched - FragileRosy - 2025-04-05

They are all attached below.

RE: Files (sort of) missing, and metadata not being fetched - TheDreadPirate - 2025-04-05

Your library config looks fine.

I had another look at your logs and I noticed that you use, I'm assuming, Tailscale.

Do you have Tailscale setup for split tunneling? If not, Jellyfin is attempting to retrieve metadata but can't reach the Internet due to all requests getting funneled to Tailscale.

RE: Files (sort of) missing, and metadata not being fetched - FragileRosy - 2025-04-05

Tailscale on my server doesn't use an exit node, no. All traffic not bound for the Tailscale subnet is routed as normal, and I can confirm that requests to the internet can be sent just fine, since I also run a Matrix server which federates just fine.

RE: Files (sort of) missing, and metadata not being fetched - TheDreadPirate - 2025-04-05

Can you run this command on the server and share the output via privatebin.net?

Code:
curl -vvv https://image.tmdb.org/t/p/original/uqIVJR1fmkiwpcIsIcV0vxiyY4z.jpg -o /tmp/futurama.jpg