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+--- Forum: Troubleshooting (https://forum.jellyfin.org/f-troubleshooting)
+--- Thread: Subtitle Offset (/t-subtitle-offset--11562)
Subtitle Offset - jellyphishes - 2025-04-05
The subtitle offset is showing for me but no other users. I have also logged into their account in my browser watching the same movie and it does not show for me so its not a client issue.
Is there anything i can do to enable it for other users? Is this like a permissions issue or something?
RE: Subtitle Offset - TheDreadPirate - 2025-04-05
What version of Jellyfin are you running?
RE: Subtitle Offset - jellyphishes - 2025-04-06
I am running 10.10.6
RE: Subtitle Offset - TheDreadPirate - 2025-04-06
***Disregard***
RE: Subtitle Offset - theguymadmax - 2025-04-06
Offset can only works with text-based subtitle formats like SRT or VTT. Are you having issues with these formats?
RE: Subtitle Offset - jellyphishes - 2025-04-06
So the weird thing this, i load up a movie on my account and the subtitle offset works perfectly. If i then sign into their account load the same movie and same subtitles, there is no option for subtitle offset
RE: Subtitle Offset - TheDreadPirate - 2025-04-06
When you log into their account, is it from the same device? On my test instance, I logged into a non-admin test user and the offset option is still available to that test user. I tried toggling a bunch of user permissions and couldn't get it to NOT show the offset option.
Is the video transcoding for them and burning in the subtitles? That is the only thing I can think of that would cause the offset option to not appear.