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+--- Thread: Roku App Error Retrieving Data (/t-roku-app-error-retrieving-data)
Roku App Error Retrieving Data - brittonal - 2025-04-07
I'm running into this error while using the Roku Jellyfin application.
Error During Playback
There was an error retrieving the data for this item from the server.
I am playing a test file thats
4K HEVC 10bit 150M. This plays fine via the web browsers and via the windows Jellyfin application. I do zero transcoding and prefer direct play. This file also plays just fine on the Roku Plex application. I'm running the latest tag of Jellyfin.Media playback per user is
Allow media playback only. I can see the foldres, artwork, etc, but the file will not play as I get the message described above.Help would be appreciated as I'd love to get off Plex.
RE: Roku App Error Retrieving Data - TheDreadPirate - 2025-04-07
I think you would need to set a maximum bitrate limit. If I'm interpreting the code comment correctly, NOT setting it defaults to whatever Roku specifies for the codec in use.
https://github.com/jellyfin/jellyfin-roku/blob/0b6059884d282d90256485a2ae3599be9c4314e4/settings/settings.json#L38
From their docs, that is 25Mbps for HEVC? However, I'm also seeing other posts saying that it is actually much higher. But maybe not high enough for your video.
https://developer.roku.com/docs/specs/media/streaming-specifications.md#hevc-4k-encodings
So go into the Settings menu > Playback > Bitrate limit > Enable and set it to 200Mbps or something.
RE: Roku App Error Retrieving Data - brittonal - 2025-04-07
I'll give this a try and provide an update. Thanks for responding TheDeadPirate.
RE: Roku App Error Retrieving Data - chrissous - 2025-04-07
(2025-04-07, 12:40 PM)TheDreadPirate Wrote: I think you would need to set a maximum bitrate limit. If I'm interpreting the code comment correctly, NOT setting it defaults to whatever Roku specifies for the codec in use.
https://github.com/jellyfin/jellyfin-roku/blob/0b6059884d282d90256485a2ae3599be9c4314e4/settings/settings.json#L38
From their docs, that is 25Mbps for HEVC? However, I'm also seeing other posts saying that it is actually much higher. But maybe not high enough for your video.
https://developer.roku.com/docs/specs/media/streaming-specifications.md#hevc-4k-encodings
So go into the Settings menu > Playback > Bitrate limit > Enable and set it to 200Mbps or something.
FWIW OP, I just bought a Roku Express 4k+ and I couldnt get any 4k file to play until I did this.