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+--- Thread: Subtitles failing to retrieve (/t-subtitles-failing-to-retrieve)
Subtitles failing to retrieve - Masch571 - 2025-04-13
I'm experiencing issues retrieving subtitles on my media website when using Jellyfin as the backend. While subtitles work perfectly in the Jellyfin web interface, they do not load on my custom frontend.
Specific details:
- The media item has subtitles confirmed in Jellyfin (HasSubtitles: true)
- External subtitle file exists: AllamericanS1E1.eng.srt
- Subtitle Extract plugin has been installed
- Attempted multiple subtitle loading methods without success
- Subtitle file is in the correct directory
- File permissions are correct
- Jellyfin server is configured to allow subtitle access
RE: Subtitles failing to retrieve - TheDreadPirate - 2025-04-13
On a jellyfin-web client, it is sending the srt sub as a separate mediastream.
Code:
{
"Name": "The Disfigured City",
"ServerId": "f3dc322531974462ac4ec1d3cafafb57",
"Id": "adf3636d9c23d62a886173d41dbd4582",
"Etag": "ff18dedb0c0daa89c110a5699122822f",
"DateCreated": "2025-03-11T14:20:47.4945645Z",
"CanDelete": true,
"CanDownload": true,
"HasSubtitles": true,
"Container": "mkv",
"SortName": "001 - 0002 - The Disfigured City",
"PremiereDate": "1989-12-21T00:00:00.0000000Z",
"ExternalUrls": [],
"MediaSources": [
{
"Protocol": "File",
"Id": "adf3636d9c23d62a886173d41dbd4582",
"Path": "/media/storage2/testShows/Angel Cop (1989) [tmdbid-65965]/Season 1/S01E02.mkv",
"Type": "Default",
"Container": "mkv",
"Size": 1658955460,
"Name": "S01E02",
"IsRemote": false,
"ETag": "c853d356a4ae7efeeb2798b141879743",
"RunTimeTicks": 10100760000,
"ReadAtNativeFramerate": false,
"IgnoreDts": false,
"IgnoreIndex": false,
"GenPtsInput": false,
"SupportsTranscoding": true,
"SupportsDirectStream": true,
"SupportsDirectPlay": true,
"IsInfiniteStream": false,
"UseMostCompatibleTranscodingProfile": false,
"RequiresOpening": false,
"RequiresClosing": false,
"RequiresLooping": false,
"SupportsProbing": true,
"VideoType": "VideoFile",
"MediaStreams": [
{
"Codec": "subrip",
"TimeBase": "1/1000",
"VideoRange": "Unknown",
"VideoRangeType": "Unknown",
"AudioSpatialFormat": "None",
"LocalizedUndefined": "Undefined",
"LocalizedDefault": "Default",
"LocalizedForced": "Forced",
"LocalizedExternal": "External",
"LocalizedHearingImpaired": "Hearing Impaired",
"DisplayTitle": "Undefined - SUBRIP - External",
"IsInterlaced": false,
"IsAVC": false,
"IsDefault": false,
"IsForced": false,
"IsHearingImpaired": false,
"Height": 0,
"Width": 0,
"Type": "Subtitle",
"Index": 0,
"IsExternal": true,
"IsTextSubtitleStream": true,
"SupportsExternalStream": true,
"Path": "/media/storage2/testShows/Angel Cop (1989) [tmdbid-65965]/Season 1/S01E02.srt",
"Level": 0
},
{
"Codec": "h264",
"ColorSpace": "bt709",
"ColorTransfer": "bt709",
"ColorPrimaries": "bt709",
"TimeBase": "1/1000",
"VideoRange": "SDR",
"VideoRangeType": "SDR",
"AudioSpatialFormat": "None",
"DisplayTitle": "1080i H264 SDR",
"NalLengthSize": "4",
"IsInterlaced": true,
"IsAVC": true,
"BitRate": 13139252,
"BitDepth": 8,
"RefFrames": 1,
"IsDefault": false,
"IsForced": false,
"IsHearingImpaired": false,
"Height": 1080,
"Width": 1920,
"AverageFrameRate": 29.97003,
"RealFrameRate": 29.97003,
"ReferenceFrameRate": 29.97003,
"Profile": "High",
"Type": "Video",
"AspectRatio": "16:9",
"Index": 1,
"IsExternal": false,
"IsTextSubtitleStream": false,
"SupportsExternalStream": false,
"PixelFormat": "yuv420p",
"Level": 40,
"IsAnamorphic": false
},
{
"Codec": "aac",
"TimeBase": "1/1000",
"VideoRange": "Unknown",
"VideoRangeType": "Unknown",
"AudioSpatialFormat": "None",
"LocalizedDefault": "Default",
"LocalizedExternal": "External",
"DisplayTitle": "AAC - 5.1",
"IsInterlaced": false,
"IsAVC": false,
"ChannelLayout": "5.1",
"BitRate": 320000,
"Channels": 6,
"SampleRate": 48000,
"IsDefault": false,
"IsForced": false,
"IsHearingImpaired": false,
"Profile": "LC",
"Type": "Audio",
"Index": 2,
"IsExternal": false,
"IsTextSubtitleStream": false,
"SupportsExternalStream": false,
"Level": 0
},
{
"Codec": "subrip",
"TimeBase": "1/1000",
"VideoRange": "Unknown",
"VideoRangeType": "Unknown",
"AudioSpatialFormat": "None",
"LocalizedUndefined": "Undefined",
"LocalizedDefault": "Default",
"LocalizedForced": "Forced",
"LocalizedExternal": "External",
"LocalizedHearingImpaired": "Hearing Impaired",
"DisplayTitle": "Undefined - SUBRIP",
"IsInterlaced": false,
"IsAVC": false,
"IsDefault": false,
"IsForced": false,
"IsHearingImpaired": false,
"Height": 0,
"Width": 0,
"Type": "Subtitle",
"Index": 3,
"IsExternal": false,
"IsTextSubtitleStream": true,
"SupportsExternalStream": true,
"Level": 0
}
],
"MediaAttachments": [],
"Formats": [],
"Bitrate": 13459252,
"RequiredHttpHeaders": {},
"TranscodingSubProtocol": "http",
"DefaultAudioStreamIndex": 2,
"DefaultSubtitleStreamIndex": 0,
"HasSegments": false
}
],
"Path": "/media/storage2/testShows/Angel Cop (1989) [tmdbid-65965]/Season 1/S01E02.mkv",
"EnableMediaSourceDisplay": true,
"ChannelId": null,
"Overview": "Psychic hunters and a covert government group stalk the security force.",
"Taglines": [],
"Genres": [],
"RunTimeTicks": 10100760000,
"PlayAccess": "Full",
"ProductionYear": 1989,
"IndexNumber": 2,
"ParentIndexNumber": 1,
"RemoteTrailers": [],
"ProviderIds": {},
"IsHD": true,
"IsFolder": false,
"ParentId": "8cbd6cbbbc0543b8e9f9c9874e4e5b12",
"Type": "Episode",
"People": [
{
"Name": "Mika Doi",
"Id": "b5c4a6c212ea634b42b878177778bffd",
"Role": "Angel",
"Type": "Actor",
"PrimaryImageTag": "da32692522a7d9796f07bcc64e9f4435"
},
{
"Name": "Kenji Utsumi",
"Id": "85e417cf759e9e5349620e77487aa725",
"Role": "Kaish\u014D Taki",
"Type": "Actor",
"PrimaryImageTag": "d689c832668b21f6cbdcf8492deadb7a"
},
{
"Name": "Masashi Ebara",
"Id": "82bf0004ea5198535b23aae78a28d6c0",
"Role": "Raiden (Isamu Sakata)",
"Type": "Actor",
"PrimaryImageTag": "4c4dfaa02591105d3762bcc4f342fb28"
},
{
"Name": "Nozomu Sasaki",
"Id": "60d297f393631d10937144fce6f4d335",
"Role": "Asura",
"Type": "Actor",
"PrimaryImageTag": "180043ddf8a1a0f81273ca204f45de59"
},
{
"Name": "Osamu Saka",
"Id": "5fbec58778ea40545cba15da2dc2627c",
"Role": "Governor Maisaka",
"Type": "Actor",
"PrimaryImageTag": "f3aa136915fe05e0f95d33b51b2c5f38"
}
],
"Studios": [],
"GenreItems": [],
"ParentLogoItemId": "3ab504176680f1c42d2d8ae96546fd79",
"ParentBackdropItemId": "3ab504176680f1c42d2d8ae96546fd79",
"ParentBackdropImageTags": [
"3950fe4f7156d0d9ba3d5aab71c20b9b"
],
"LocalTrailerCount": 0,
"UserData": {
"PlaybackPositionTicks": 0,
"PlayCount": 1,
"IsFavorite": false,
"LastPlayedDate": "2025-04-13T20:08:06.1985395Z",
"Played": false,
"Key": "81062001002",
"ItemId": "00000000000000000000000000000000"
},
"SeriesName": "Angel Cop",
"SeriesId": "3ab504176680f1c42d2d8ae96546fd79",
"SeasonId": "8cbd6cbbbc0543b8e9f9c9874e4e5b12",
"SpecialFeatureCount": 0,
"DisplayPreferencesId": "26dd4a82b00c839c498471cdba80a99c",
"Tags": [],
"PrimaryImageAspectRatio": 1.7777777777777777,
"SeriesPrimaryImageTag": "1d1d7b26268ff3a8e96057109b926973",
"SeasonName": "Season 1",
"MediaStreams": [
{
"Codec": "subrip",
"TimeBase": "1/1000",
"VideoRange": "Unknown",
"VideoRangeType": "Unknown",
"AudioSpatialFormat": "None",
"LocalizedUndefined": "Undefined",
"LocalizedDefault": "Default",
"LocalizedForced": "Forced",
"LocalizedExternal": "External",
"LocalizedHearingImpaired": "Hearing Impaired",
"DisplayTitle": "Undefined - SUBRIP - External",
"IsInterlaced": false,
"IsAVC": false,
"IsDefault": false,
"IsForced": false,
"IsHearingImpaired": false,
"Height": 0,
"Width": 0,
"Type": "Subtitle",
"Index": 0,
"IsExternal": true,
"IsTextSubtitleStream": true,
"SupportsExternalStream": true,
"Path": "/media/storage2/testShows/Angel Cop (1989) [tmdbid-65965]/Season 1/S01E02.srt",
"Level": 0
},
{
"Codec": "h264",
"ColorSpace": "bt709",
"ColorTransfer": "bt709",
"ColorPrimaries": "bt709",
"TimeBase": "1/1000",
"VideoRange": "SDR",
"VideoRangeType": "SDR",
"AudioSpatialFormat": "None",
"DisplayTitle": "1080i H264 SDR",
"NalLengthSize": "4",
"IsInterlaced": true,
"IsAVC": true,
"BitRate": 13139252,
"BitDepth": 8,
"RefFrames": 1,
"IsDefault": false,
"IsForced": false,
"IsHearingImpaired": false,
"Height": 1080,
"Width": 1920,
"AverageFrameRate": 29.97003,
"RealFrameRate": 29.97003,
"ReferenceFrameRate": 29.97003,
"Profile": "High",
"Type": "Video",
"AspectRatio": "16:9",
"Index": 1,
"IsExternal": false,
"IsTextSubtitleStream": false,
"SupportsExternalStream": false,
"PixelFormat": "yuv420p",
"Level": 40,
"IsAnamorphic": false
},
{
"Codec": "aac",
"TimeBase": "1/1000",
"VideoRange": "Unknown",
"VideoRangeType": "Unknown",
"AudioSpatialFormat": "None",
"LocalizedDefault": "Default",
"LocalizedExternal": "External",
"DisplayTitle": "AAC - 5.1",
"IsInterlaced": false,
"IsAVC": false,
"ChannelLayout": "5.1",
"BitRate": 320000,
"Channels": 6,
"SampleRate": 48000,
"IsDefault": false,
"IsForced": false,
"IsHearingImpaired": false,
"Profile": "LC",
"Type": "Audio",
"Index": 2,
"IsExternal": false,
"IsTextSubtitleStream": false,
"SupportsExternalStream": false,
"Level": 0
},
{
"Codec": "subrip",
"TimeBase": "1/1000",
"VideoRange": "Unknown",
"VideoRangeType": "Unknown",
"AudioSpatialFormat": "None",
"LocalizedUndefined": "Undefined",
"LocalizedDefault": "Default",
"LocalizedForced": "Forced",
"LocalizedExternal": "External",
"LocalizedHearingImpaired": "Hearing Impaired",
"DisplayTitle": "Undefined - SUBRIP",
"IsInterlaced": false,
"IsAVC": false,
"IsDefault": false,
"IsForced": false,
"IsHearingImpaired": false,
"Height": 0,
"Width": 0,
"Type": "Subtitle",
"Index": 3,
"IsExternal": false,
"IsTextSubtitleStream": true,
"SupportsExternalStream": true,
"Level": 0
}
],
"VideoType": "VideoFile",
"ImageTags": {
"Primary": "ffd152f8340e72470ece21943acce607"
},
"BackdropImageTags": [],
"ParentLogoImageTag": "3ee7c5fb642300dc4740e7c013c4d826",
"ImageBlurHashes": {
"Primary": {
"ffd152f8340e72470ece21943acce607": "WLHUm^%L^d^$R.t6eTM|RkWBRkt6xAt5ohf9WANG~URl-m-nIqjs",
"1d1d7b26268ff3a8e96057109b926973": "dIATmM%3GHtmvLVrELNamP$%siInxuxbtmX9J%IVRQoz"
},
"Logo": {
"3ee7c5fb642300dc4740e7c013c4d826": "VHBv#Rw{E}soNuJRjtsUWpJR1]NuWpw{Wp$PWpw{$Po1"
},
"Thumb": {
"bf9e159bf835268398a3f01256f8f09e": "WFCG_s%2I@H;W=-;tSwGx[tRNfIV4TWBoJIVngVsIvjrNGV@axkD"
},
"Backdrop": {
"3950fe4f7156d0d9ba3d5aab71c20b9b": "WG9b6CNLB@=@r:9wItROe8V=xBt8NexV%LI@Nyx^XoX9krogs\u002Bs."
}
},
"SeriesStudio": "Studio 88",
"ParentThumbItemId": "3ab504176680f1c42d2d8ae96546fd79",
"ParentThumbImageTag": "bf9e159bf835268398a3f01256f8f09e",
"Chapters": [],
"Trickplay": {},
"LocationType": "FileSystem",
"MediaType": "Video",
"LockedFields": [],
"LockData": false,
"Width": 1920,
"Height": 1080
}Not sure if that helps or not. I don't know what you've tried or not tried.
RE: Subtitles failing to retrieve - Masch571 - 2025-04-14
Yes thanks , that helps a lot now I get it, but now I have this problem.Not sure if yo u can help:
Is maybe the url totally wrong?