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+--- Forum: Troubleshooting (https://forum.jellyfin.org/f-troubleshooting)
+---- Forum: Media Scanning & Identification (https://forum.jellyfin.org/f-media-scanning-identification)
+---- Thread: Media Identification Issue (/t-media-identification-issue)
Media Identification Issue - 齐义辰 - 2025-05-06
I've been troubleshooting for the past week or so and have made some progress but I'm still having issues getting all the metadata that I assume is available to load into Jellyfin.
When I initially started using Jellyfin, everything was working great. I was able to get all the available metadata (including images, descriptions, info about the cast, etc...) for shows I added using the 'identify' feature. Until one day, I tried adding new shows and found that although the show would show up in jellyfin, none of the episodes did. Upon clicking 'play' I would see an error such as "unable to find valid playback source". The identify feature would let me search for and select a show, but did not get applied to the show in jellyfin upon selection.
Things I've done:
- I've made sure that show files and directory titles are formatted correctly as outlined here
- I've made sure the jellyfin user group has proper permissions to read library files.
I found an almost solution, which is, rather than use the identify feature, manually add the IMDB/TheMovieDb id using 'edit metadata'. After refreshing the metadata, some of the data seems to load in, but no images.
So, to recap, my issue is:
- upon adding new shows to a jellyfin library, the show shows up but no episodes are recognized despite proper formatting
- the identify feature does not properly apply the identified show to jellyfin
- I can manually add the IMDB/TheMovieDb id to get some of the metadata and make the episodes appear, but not all metadata (still missing images).
I think I must be doing something wrong but I'm not sure how else to troubleshoot. If it's relevant, I'm running my jellyfin media server on a laptop running ubuntu and viewing from other devices using the laptop's ip. Though I had this exact same issue while running locally on my main laptop as well. I'll provide some images to this post as well as
jellyfin-forum-post-tree-output.txt (Size: 7.81 KB / Downloads: 8)