+- Jellyfin Forum (https://forum.jellyfin.org)
+-- Forum: Support (https://forum.jellyfin.org/f-support)
+--- Forum: Troubleshooting (https://forum.jellyfin.org/f-troubleshooting)
+--- Thread: FFmpeg exited with code 218 (/t-ffmpeg-exited-with-code-218)
FFmpeg exited with code 218 - hadda - 2025-05-06
I have a problem with playing files when I want to watch via the browser.
I first watched a series via the Windows desktop app and noticed that it was strangely sluggish and the subtitles were not synchronized. When I then wanted to watch via the browser, I could no longer play anything there. No series, no movies, nothing.
I had a look at the logs and supposedly there is no support for the hevc profile. But I don't have the problem with the Windows app or Android TV app.
Jellyfin 10.10.7 Logs: https://pastebin.com/vhTLPnYp
FFMpeg Logs: https://pastebin.com/fp9Jy6fX
Jellyfin Transcode Settings: https://jmp.sh/s/AYg8c1PWEQ9zCSIAY5nP
RE: FFmpeg exited with code 218 - gnattu - 2025-05-06
It looks like you GPU cannot do hevc decoding, what is your GPU?
RE: FFmpeg exited with code 218 - hadda - 2025-05-06
Yes, that's what I thought at first, but according to cpu-monkey.com my Intel HD Graphics 530 should be able to do it and it works on the TV and in the Windows app.
RE: FFmpeg exited with code 218 - gnattu - 2025-05-06
HD530 does not support hevc 10bit fully and its 10bit implementation is partial hardware. Jellyfin requires full hardware support so you have to deselect the HEVC 10bit decoding from the options.
RE: FFmpeg exited with code 218 - hadda - 2025-05-06
All right, thanks for the info. Can you perhaps also explain to me why it only causes problems via the web browser?