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+---- Thread: User Login Error (/t-user-login-error)
User Login Error - Winston1940 - 2025-05-07
Hi All,
Decided to give Jellyfin a go to hopefully replace Plex which I have never liked but when my users try to login with there username and password they get the following error message.
"You are not authorised to access the server at this time. Please contact system administrator for more information"
I have looked on this forum but cannot seem to find any clues.
My Server Setup Below as follows
Synology Nas DS1522+
Using Jellyfin v10.10.7-25 app from Synology community repository.
Any help would be appreciated.
Winston1940
RE: User Login Error - bitmap - 2025-05-07
When you look at a specific user do you have remote access enabled for that user?
RE: User Login Error - Winston1940 - 2025-05-08
Hi Bitmap
Yes all users have remote access enabled
Winston1940
RE: User Login Error - bitmap - 2025-05-08
Could you please provide your Jellyfin log via privatebin.net?
RE: User Login Error - Winston1940 - 2025-05-08
Hi Bitmap
Where do i find the log and how do i download it
No nothing about privatebin.net could you give instructions please ?
Winston1940
RE: User Login Error - Winston1940 - 2025-05-08
Hi Bitmap
Is this what you need to help?
https://privatebin.net/?2b0d4301aa47d8df#3C9J6iLjXLZkGQorjVPW7i3k6GNkTzZ96oXHVwT8fwt7
Winston1940