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+--- Thread: Unexpected runtime error (/t-unexpected-runtime-error)
Unexpected runtime error - dinamitebla - 2025-05-07
When I try to play a specific movie (this has also happened in the past with other movies, but I didn’t investigate at the time), I sometimes encounter an 'Unexpected runtime error' at certain timestamps. When this occurs, the media stops and I get the Unexpected runtime error'. If I press play again, the movie skips forward by about 5 seconds. After that, playback has some strange skips that resemble stutters, but instead of pausing frames momentarily, it appears to skip them entirely. Sometimes, the audio also becomes distorted or 'poppy.'
This issue only occurs on the mobile Android app. The same movie plays fine on both the browser and the desktop app. (If I select the web player in the mobile app the issue does not occur). In addition to that, some movies play fine on PC and web, but on the mobile app the video is black while the audio works normally. I'm not sure if this issue is related.
Attached are the logs. They begin a few seconds before playback. I then skip back 10 seconds and play the movie until the issue occurs again
RE: Unexpected runtime error - MrShnoodles - 2025-05-07
Is the video file for this movie something different than the rest of the files in your media library? Maybe Android has a hard time with the file type it's using!
RE: Unexpected runtime error - dinamitebla - 2025-05-10
(2025-05-07, 07:32 PM)MrShnoodles Wrote: Is the video file for this movie something different than the rest of the files in your media library? Maybe Android has a hard time with the file type it's using!The movie with playback issues is in 4K HEVC Dolby Vision Profile 8.1 (HDR10), while the movies that show a black screen are in 4K HEVC Dolby Vision Profile 7.6 (HDR10). I’ll try to find other movies in the same format to see if they have the same issue. In the meantime, a temporary fix that allows me to use the native player is to lower the playback bitrate, which forces the server to transcode and makes everything work perfectly.