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+--- Forum: Troubleshooting (https://forum.jellyfin.org/f-troubleshooting)
+--- Thread: I can not log in on my fire TV (/t-i-can-not-log-in-on-my-fire-tv)
I can not log in on my fire TV - DJ 12 - 2025-05-21
I tried logging in to my account for 3 days now. Can not figure out who or how to reset my password. I get an error saying I no longer have access to the server help?
RE: I can not log in on my fire TV - use7 - 2025-05-21
I presume you've already tried going to the JF sign-in page from a web browser and following the "Forgot Password" button to reset it? Or if you're signed in on one of the web browsers there's options under the (user) settings -> profile to reset your password.
If you have access to your admin account you can also change passwords through Dashboard -> Users -> (select the user's dropdown) -> Edit User -> Password
if you no longer have access to the admin account (and you have file access to the server) you _may_ be able to do this: https://forum.jellyfin.org/t-solved-lost-admin-account but it looks like it may not let you recover admin perms. There's an entry under the JF troubleshooting docs that step through resetting admin perms: https://jellyfin.org/docs/general/administration/troubleshooting/#unlock-locked-user-account
finially, if this was a recent install it may be faster to just reinstall fresh, if you have .nfo files saved alongside your media JF should read those back in so any organization/matching you've done wouldn't be lost, I would take backups of your database files first through.
RE: I can not log in on my fire TV - DJ 12 - 2025-05-21
Password reset is disabled let me try to to find the JF doc. On a browser. Not a fresh install. Had log in info since [Redacted] (2022-23) and jfin since 2024 -thank you 😊
RE: I can not log in on my fire TV - Venson - 2025-05-21
We do not support illegal streaming websites.
We can and dont want to help you with those sites