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+---- Thread: Connection Issues in FireTV and Andoid Apps over the Internet (/t-connection-issues-in-firetv-and-andoid-apps-over-the-internet)
Connection Issues in FireTV and Andoid Apps over the Internet - Gerralf - 2025-05-30
Hello everyone,
I have been researching for a while now, but I can't seem to find a solution to my problem.
I am experiencing connection issues with my Jellyfin server when using Android devices and Fire TV from the internet.
Initially, with the setup I’m about to describe, everything worked fine for a while. I’m not exactly sure when it stopped working. Since then, several Jellyfin server updates and firewall updates have been made.
I host a Jellyfin server in a DMZ, which I use internally (LAN) as well as via the internet on HTTPS port 8920. I have a valid certificate from Let’s Encrypt.
Before the Jellyfin server, I use the Sophos XG Firewall as a web application firewall. It supports TLS 1.2 and 1.3. In front of that, there is a standard router with the necessary port forwarding.
The firewall accepts requests from the internet on port 8920 and forwards them to the server on port 8096. I wanted to avoid managing certificates on the server since the firewall handles them automatically. The encryption thus terminates at the firewall.
### What has stopped working for some time:
- The Jellyfin apps on Fire TV and Android when accessed from the internet via port 8920. Kodi add-ons do not work either. However, the connection works via a browser on these devices. The app reports that no connection is possible. As soon as I also allow port 8096, it works—though unencrypted, which I do not want.
### What is still working:
- The apps work on iOS devices.
- Everything works via a browser, whether on Windows, Linux, iOS, Android, or Fire TV.
- The Jellyfin apps on Fire TV and Android work when accessed from the LAN using the internally reachable IP.
- Firewall logs show no blocked connections.
Any ideas?
RE: Connection Issues in FireTV and Andoid Apps over the Internet - bitmap - 2025-05-30
How are you accessing outside? Via FQDN or public IP?
RE: Connection Issues in FireTV and Andoid Apps over the Internet - Gerralf - 2025-05-30
I'm accessing via FQDN.
RE: Connection Issues in FireTV and Andoid Apps over the Internet - Gerralf - 2025-07-15
Problem still exists. Does some have any idea to troubleshoot?
There seem to be a lot of similar issues here...
The workaround of using the browser on Android devices instead of the app is effective, but it's not very practical.