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+--- Thread: Media player black screen with audio (/t-media-player-black-screen-with-audio)
Media player black screen with audio - kilu - 2023-10-02
Hello there,
I’ve recently started using Jellyfin, and it has been amazing. For a while I used the media player app but it suddenly broke down. Now it shows a black screen, with sound, on every series or movie. It even happens with videos that used to work.
I tried multiple thing to solve this like reinstalling the media player, but I’ve had no luck. I also checked if it appeared to be transcoding and it wasn’t.
Btw on google chrome and other devices it works correctly.
I hope someone can help me out!
Thanks in advance.
RE: Media player black screen with audio - TheDreadPirate - 2023-10-02
Close Jellyfin Media Player. Go to this directory.
C:\Users\<YOUR_USER>\AppData\Local\JellyfinMediaPlayer
Rename jellyfinmediaplayer.conf to jellyfinmediaplayer.conf.orig.
Reopen Jellyfin Media Player.
RE: Media player black screen with audio - kilu - 2023-10-03
(2023-10-02, 01:14 PM)TheDreadPirate Wrote: Close Jellyfin Media Player. Go to this directory.
C:\Users\<YOUR_USER>\AppData\Local\JellyfinMediaPlayer
Rename jellyfinmediaplayer.conf to jellyfinmediaplayer.conf.orig.
Reopen Jellyfin Media Player.
Sadly, it didn't work.
Thanks for your reply.
RE: Media player black screen with audio - TheDreadPirate - 2023-10-03
Can you retrieve the logs in C:\Users\<YOUR_USER>\AppData\Local\JellyfinMediaPlayer\logs and upload them to pastebin? Share the link here.
RE: Media player black screen with audio - kilu - 2023-10-04
(2023-10-03, 12:25 PM)TheDreadPirate Wrote: Can you retrieve the logs in C:\Users\<YOUR_USER>\AppData\Local\JellyfinMediaPlayer\logs and upload them to pastebin? Share the link here.
Here it is, thanks for the help.
https://pastebin.com/FCrhiYn1
RE: Media player black screen with audio - TheDreadPirate - 2023-10-04
IMO, this looks like a bug. When the video starts playing it is seeking a bunch to seemingly random time stamps then goes into screen saver mode and hides the screen.
Quote:2023-10-03 01:27:56.428 [debug] unknown @ 0 - mkv: execute seek (to 1773.782000 flags 32)
...
2023-10-03 01:27:57.208 [debug] unknown @ 0 - mkv: execute seek (to 1198.951000 flags 32)
...
2023-10-03 01:27:57.886 [debug] unknown @ 0 - mkv: execute seek (to 158.750000 flags 32)
...
2023-10-03 01:27:59.892 [debug] unknown @ 0 - Window state when saving geometry: QWindow::Windowed
2023-10-03 01:27:59.892 [debug] unknown @ 0 - Saving window geometry: QRect(217,143 1459x850)
2023-10-03 01:27:59.898 [debug] unknown @ 0 - QWindow visibility set to QWindow::Hidden
2023-10-03 01:27:59.910 [debug] unknown @ 0 - resize event: QSize(1459, 850)
2023-10-03 01:27:59.910 [debug] unknown @ 0 - Window state when saving geometry: QWindow::Hidden
2023-10-03 01:27:59.910 [debug] unknown @ 0 - Saving window geometry: QRect(217,143 1459x850)
Submit an issue for Jellyfin Media Player's git with these logs. Describe the steps to reproduce. Also provide your hardware specs, OS version, Nvidia driver version.
https://github.com/jellyfin/jellyfin-media-player/issues
RE: Media player black screen with audio - kilu - 2023-10-05
(2023-10-04, 05:41 PM)TheDreadPirate Wrote: IMO, this looks like a bug. When the video starts playing it is seeking a bunch to seemingly random time stamps then goes into screen saver mode and hides the screen.
Quote:2023-10-03 01:27:56.428 [debug] unknown @ 0 - mkv: execute seek (to 1773.782000 flags 32)
...
2023-10-03 01:27:57.208 [debug] unknown @ 0 - mkv: execute seek (to 1198.951000 flags 32)
...
2023-10-03 01:27:57.886 [debug] unknown @ 0 - mkv: execute seek (to 158.750000 flags 32)
...
2023-10-03 01:27:59.892 [debug] unknown @ 0 - Window state when saving geometry: QWindow::Windowed
2023-10-03 01:27:59.892 [debug] unknown @ 0 - Saving window geometry: QRect(217,143 1459x850)
2023-10-03 01:27:59.898 [debug] unknown @ 0 - QWindow visibility set to QWindow::Hidden
2023-10-03 01:27:59.910 [debug] unknown @ 0 - resize event: QSize(1459, 850)
2023-10-03 01:27:59.910 [debug] unknown @ 0 - Window state when saving geometry: QWindow::Hidden
2023-10-03 01:27:59.910 [debug] unknown @ 0 - Saving window geometry: QRect(217,143 1459x850)
Submit an issue for Jellyfin Media Player's git with these logs. Describe the steps to reproduce. Also provide your hardware specs, OS version, Nvidia driver version.
https://github.com/jellyfin/jellyfin-media-player/issues
Will do, thanks for the help.
RE: Media player black screen with audio - kilu - 2023-10-13
Still haven't been able to fix this :'c
RE: Media player black screen with audio - TheDreadPirate - 2023-10-13
Long shot here. Use DDU to remove your graphics drivers completely and install then re-install the drivers?