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+--- Thread: jf 10.10.7 Ugreen 4800 plus - Playback failed due to a fatal player error (/t-jf-10-10-7-ugreen-4800-plus-playback-failed-due-to-a-fatal-player-error)
jf 10.10.7 Ugreen 4800 plus - Playback failed due to a fatal player error - fisao - 2025-06-07
Hello everyone,
I have not found a solution to my exact problem in the search functon of this forum and am therefore starting this new thread
I have the following error:
"Playback Error Playback failed due to a fatal player error."
on the following setup:
jellyfin 10.10.7 on Ugreen DXP4800plus (32GB RAM)
running the stock OS (UGOS I believe) in version 1.5.0.2628
installed via Docker image
my file setup is:
Cache
/config/cache
Logs/config/log
Metadata/config/data/metadata
Transcodes/config/cache/transcodes
Web/usr/share/jellyfin/web
and I have attached the latest log output for the last three attempts.
- the playback error seems to only occur on x265 HEVC 10bit files
- when hardware encoding is enabled, for all file formats -> always immediate fail
- when hardware encoding is disabled -> transcode starts, but is understandably very laggy, so not a solution unfortunately
the cpu on the machine is (I believe):
- Intel Pentium Gold 8505 4400 5 Cores 6 threads with 32 GB of RAM (because I had it available, it is of course overkill)
I see that ffmpeg is exiting with an 187, but I am not knowlegeable enough to understand why in this case
I would be immensely grateful if anybody could give me some pointers as to what could be done to remedy the situation
Please let me know if any additional information that I could provide could help, thank you very much if you can