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Playback Error - Printable Version

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+--- Thread: Playback Error (/t-playback-error--12891)



Playback Error - Fern_Moonlight - 2025-07-10

So, I'm trying to watch a movie, but every time I try to start it I get the error “Playback error Playback failed due to a fatal player error”, this doesn't happen with all movies. This error only happens when I try to watch the movie on my phone or TV; if I try to watch it in the browser or Jellyfin Media Player, the error doesn't happen. Earlier today, this error was not occurring. Another error I noticed while testing again is that the movie “Your Name” is starting and after a few seconds it goes back to the beginning of the movie and stays in this loop.

https://pasteboard.co/PtEHWI7R4aMk.jpg

https://pastebin.com/k5yteZns
https://pastebin.com/HKs1s8y6
https://pastebin.com/daQwAtbU
https://pastebin.com/V69Jz6uh
https://pastebin.com/4SPQU41X
https://pastebin.com/d0g4QXjc
https://pastebin.com/S6kJxVyX

I'm using Jellyfin 10.10.7.

The notebook's settings are:

Model: ASUS Vivobook Go 15 (E1504F)
CPU: Ryzen 5 7520U
GPU: AMD Radeon Graphics
RAM: 8 GB
OS: Windows 11