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Remote Access Extremely Slow - Printable Version

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Remote Access Extremely Slow - duff89 - 2025-07-27

Hi,

I'm on 10.10.7, docker container into a Ugreen NAS DXP4800Plus, Intel Pentium Gold 8505 8GB RAM.
I've my library on the HDD (with 1TB NVME cache) and the docker container running on an NVME.
i have setup also transcoding according to Ugreen indication and to other threads in this forum, I've checked with "intel_gpu_top" that the GPU is effectively rendering the video.

On my local LAN everything is fine, I can reproduce any video without issues.

When I access remotely everything is very very slow.

My network setup:

NAS -> 100Mbps UPlink
MacbookPro Chrome Client <- 100Mbps Down
I've also deployed librespeed docker container on the nas and measured the speed point to point and the client has ~80Mbps of bandwidth from the NAS.

I've tested 2 different remote access methods:
-Tailscale
-Cloudflare tunnel

They both provide access but there is no difference in the result: always unusable, minutes to load and buffer.

The video that I'm using to test is a pretty heavy HVEC 4k DJI Drone original footage.

Can you help me to troubleshoot?

Find in attachement logs.