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+-- Forum: Support (https://forum.jellyfin.org/f-support)
+--- Forum: Troubleshooting (https://forum.jellyfin.org/f-troubleshooting)
+--- Thread: Slow playback and unable fast forwarding (/t-slow-playback-and-unable-fast-forwarding)
Slow playback and unable fast forwarding - bm1 - 2025-08-01
Everything was working perfectly when I first set it up, but now I'm starting to experience some issues.
My 4K HEVC movies are loading slowly (I'm connected directly via Wi-Fi). Fast forward and rewind don't work, and the video restarts from the beginning each time. I'm also experiencing constant stuttering during playback.
Can you help me please?
Device: Terramaster f2-223 Nas
Jellyfin version: 10.10.7
Video file: 7.83gb .mkv, 4K HEVC HDR Dolby
Logs:
Code:
{"Protocol":0,"Id":"57d0bc37cf9eccb196f81a2a75355a73","Path":"/media/Shows/Planet Earth III (2023)/Season 1/Planet Earth 3 S01E04.mkv","EncoderPath":null,"EncoderProtocol":null,"Type":0,"Container":"mkv","Size":8237956262,"Name":"Planet Earth 3 S01E04","IsRemote":false,"ETag":"84d704f25958c8786e7904fcaf6a5568","RunTimeTicks":35070720000,"ReadAtNativeFramerate":false,"IgnoreDts":false,"IgnoreIndex":false,"GenPtsInput":false,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"UseMostCompatibleTranscodingProfile":false,"RequiresOpening":false,"OpenToken":null,"RequiresClosing":false,"LiveStreamId":null,"BufferMs":null,"RequiresLooping":false,"SupportsProbing":true,"VideoType":0,"IsoType":null,"Video3DFormat":null,"MediaStreams":[{"Codec":"hevc","CodecTag":null,"Language":"eng","ColorRange":null,"ColorSpace":"bt2020nc","ColorTransfer":"arib-std-b67","ColorPrimaries":"bt2020","DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Rotation":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":null,"VideoRange":2,"VideoRangeType":3,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":null,"LocalizedDefault":null,"LocalizedForced":null,"LocalizedExternal":null,"LocalizedHearingImpaired":null,"DisplayTitle":"4K HEVC HDR","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":null,"BitRate":18791644,"BitDepth":10,"RefFrames":1,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":true,"IsForced":false,"IsHearingImpaired":false,"Height":2160,"Width":3840,"AverageFrameRate":25,"RealFrameRate":25,"ReferenceFrameRate":25,"Profile":"Main 10","Type":1,"AspectRatio":"16:9","Index":0,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Path":null,"PixelFormat":"yuv420p10le","Level":153,"IsAnamorphic":false},{"Codec":"ac3","CodecTag":null,"Language":"tur","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Rotation":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":null,"VideoRange":0,"VideoRangeType":0,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":null,"LocalizedDefault":"Varsay\u0131lan","LocalizedForced":null,"LocalizedExternal":"Harici","LocalizedHearingImpaired":null,"DisplayTitle":"Turkish - Dolby Digital - Stereo - Varsay\u0131lan","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":"stereo","BitRate":192000,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":2,"SampleRate":48000,"IsDefault":true,"IsForced":true,"IsHearingImpaired":false,"Height":null,"Width":null,"AverageFrameRate":null,"RealFrameRate":null,"ReferenceFrameRate":null,"Profile":null,"Type":0,"AspectRatio":null,"Index":1,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Path":null,"PixelFormat":null,"Level":0,"IsAnamorphic":null},{"Codec":"aac","CodecTag":null,"Language":"eng","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Rotation":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":null,"VideoRange":0,"VideoRangeType":0,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":null,"LocalizedDefault":"Varsay\u0131lan","LocalizedForced":null,"LocalizedExternal":"Harici","LocalizedHearingImpaired":null,"DisplayTitle":"English - AAC - Stereo","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":"stereo","BitRate":192000,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":2,"SampleRate":48000,"IsDefault":false,"IsForced":false,"IsHearingImpaired":false,"Height":null,"Width":null,"AverageFrameRate":null,"RealFrameRate":null,"ReferenceFrameRate":null,"Profile":"LC","Type":0,"AspectRatio":null,"Index":2,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Path":null,"PixelFormat":null,"Level":0,"IsAnamorphic":null},{"Codec":"subrip","CodecTag":null,"Language":"eng","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Rotation":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":null,"VideoRange":0,"VideoRangeType":0,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":"Tan\u0131mlanmad\u0131","LocalizedDefault":"Varsay\u0131lan","LocalizedForced":"Zorla","LocalizedExternal":"Harici","LocalizedHearingImpaired":"Duyma Engelli","DisplayTitle":"English - SUBRIP","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":null,"BitRate":null,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":false,"IsForced":false,"IsHearingImpaired":false,"Height":0,"Width":0,"AverageFrameRate":null,"RealFrameRate":null,"ReferenceFrameRate":null,"Profile":null,"Type":2,"AspectRatio":null,"Index":3,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":true,"SupportsExternalStream":true,"Path":null,"PixelFormat":null,"Level":0,"IsAnamorphic":null},{"Codec":"subrip","CodecTag":null,"Language":"eng","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Rotation":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":"SDH","VideoRange":0,"VideoRangeType":0,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":"Tan\u0131mlanmad\u0131","LocalizedDefault":"Varsay\u0131lan","LocalizedForced":"Zorla","LocalizedExternal":"Harici","LocalizedHearingImpaired":"Duyma Engelli","DisplayTitle":"SDH - English - SUBRIP","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":null,"BitRate":null,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":false,"IsForced":false,"IsHearingImpaired":false,"Height":0,"Width":0,"AverageFrameRate":null,"RealFrameRate":null,"ReferenceFrameRate":null,"Profile":null,"Type":2,"AspectRatio":null,"Index":4,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":true,"SupportsExternalStream":true,"Path":null,"PixelFormat":null,"Level":0,"IsAnamorphic":null}],"MediaAttachments":[],"Formats":[],"Bitrate":19175644,"FallbackMaxStreamingBitrate":null,"Timestamp":null,"RequiredHttpHeaders":{},"TranscodingUrl":null,"TranscodingSubProtocol":0,"TranscodingContainer":null,"AnalyzeDurationMs":null,"DefaultAudioStreamIndex":null,"DefaultSubtitleStreamIndex":null,"HasSegments":false}
/usr/lib/jellyfin-ffmpeg/ffmpeg -analyzeduration 200M -probesize 1G -i file:"/media/Shows/Planet Earth III (2023)/Season 1/Planet Earth 3 S01E04.mkv" -map_metadata -1 -map_chapters -1 -threads 0 -map 0:0 -map 0:1 -map -0:s -codec:v:0 libx265 -tag:v:0 hvc1 -preset veryfast -crf 28 -maxrate 14616000 -bufsize 29232000 -profile:v:0 main -x265-params:0 no-scenecut=1:no-open-gop=1:no-info=1:subme=3:merange=25:rc-lookahead=10:me=star:ctu=32:max-tu-size=32:min-cu-size=16:rskip=2:rskip-edge-threshold=2:no-sao=1:no-strong-intra-smoothing=1 -force_key_frames:0 "expr:gte(t,n_forced*3)" -vf "setparams=color_primaries=bt2020:color_trc=arib-std-b67:colorspace=bt2020nc,scale=trunc(min(max(iw\,ih*a)\,3840)/2)*2:trunc(ow/a/2)*2,tonemapx=tonemap=bt2390:desat=0:peak=100:t=bt709:m=bt709:p=bt709:format=yuv420p" -codec:a:0 libfdk_aac -ac 2 -ab 256000 -copyts -avoid_negative_ts disabled -max_muxing_queue_size 2048 -f hls -max_delay 5000000 -hls_time 3 -hls_segment_type fmp4 -hls_fmp4_init_filename "bb187365d6a6c78be5c03f4c8e0f572a-1.mp4" -start_number 0 -hls_segment_filename "/cache/transcodes/bb187365d6a6c78be5c03f4c8e0f572a%d.mp4" -hls_playlist_type vod -hls_list_size 0 -y "/cache/transcodes/bb187365d6a6c78be5c03f4c8e0f572a.m3u8"
ffmpeg version 7.0.2-Jellyfin Copyright (c) 2000-2024 the FFmpeg developers
built with gcc 12 (Debian 12.2.0-14)
configuration: --prefix=/usr/lib/jellyfin-ffmpeg --target-os=linux --extra-version=Jellyfin --disable-doc --disable-ffplay --disable-ptx-compression --disable-static --disable-libxcb --disable-sdl2 --disable-xlib --enable-lto=auto --enable-gpl --enable-version3 --enable-shared --enable-gmp --enable-gnutls --enable-chromaprint --enable-opencl --enable-libdrm --enable-libxml2 --enable-libass --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libharfbuzz --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libopenmpt --enable-libdav1d --enable-libsvtav1 --enable-libwebp --enable-libvpx --enable-libx264 --enable-libx265 --enable-libzvbi --enable-libzimg --enable-libfdk-aac --arch=amd64 --enable-libshaderc --enable-libplacebo --enable-vulkan --enable-vaapi --enable-amf --enable-libvpl --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc
libavutil 59. 8.100 / 59. 8.100
libavcodec 61. 3.100 / 61. 3.100
libavformat 61. 1.100 / 61. 1.100
libavdevice 61. 1.100 / 61. 1.100
libavfilter 10. 1.100 / 10. 1.100
libswscale 8. 1.100 / 8. 1.100
libswresample 5. 1.100 / 5. 1.100
libpostproc 58. 1.100 / 58. 1.100
Input #0, matroska,webm, from 'file:/media/Shows/Planet Earth III (2023)/Season 1/Planet Earth 3 S01E04.mkv':
Metadata:
encoder : libebml v1.4.0 + libmatroska v1.6.2
creation_time : 2023-12-17T10:09:24.000000Z
Duration: 00:58:27.07, start: 0.000000, bitrate: 18791 kb/s
Stream #0:0(eng): Video: hevc (Main 10), yuv420p10le(tv, bt2020nc/bt2020/arib-std-b67), 3840x2160 [SAR 1:1 DAR 16:9], 25 fps, 25 tbr, 1k tbn (default)
Stream #0:1(tur): Audio: ac3, 48000 Hz, stereo, fltp, 192 kb/s (default) (forced)
Stream #0:2(eng): Audio: aac (LC), 48000 Hz, stereo, fltp
Stream #0:3(eng): Subtitle: subrip (srt)
Stream #0:4(eng): Subtitle: subrip (srt)
Metadata:
title : SDH
[tonemapx @ 0x55a98a9f0500] Using CPU capability: SSE4.2
Stream mapping:
Stream #0:0 -> #0:0 (hevc (native) -> hevc (libx265))
Stream #0:1 -> #0:1 (ac3 (native) -> aac (libfdk_aac))
Press [q] to stop, [?] for help
[tonemapx @ 0x7ff98c010dc0] Using CPU capability: SSE4.2
x265 [info]: HEVC encoder version 3.5+1-f0c1022b6
x265 [info]: build info [Linux][GCC 12.2.0][64 bit] 8bit+10bit+12bit
x265 [info]: using cpu capabilities: MMX2 SSE2Fast SSSE3 SSE4.2
x265 [info]: Main profile, Level-5 (High tier)
x265 [info]: Thread pool created using 2 threads
x265 [info]: Slices : 1
x265 [info]: frame threads / pool features : 1 / wpp(68 rows)
set_mempolicy: Operation not permitted
set_mempolicy: Operation not permitted
set_mempolicy: Operation not permitted
set_mempolicy: Operation not permitted
set_mempolicy: Operation not permitted
set_mempolicy: Operation not permitted
x265 [info]: Coding QT: max CU size, min CU size : 32 / 16
x265 [info]: Residual QT: max TU size, max depth : 32 / 1 inter / 1 intra
x265 [info]: ME / range / subpel / merge : star / 25 / 3 / 2
x265 [info]: Lookahead / bframes / badapt : 10 / 4 / 0
x265 [info]: b-pyramid / weightp / weightb : 1 / 1 / 0
x265 [info]: References / ref-limit cu / depth : 2 / on / on
x265 [info]: AQ: mode / str / qg-size / cu-tree : 2 / 1.0 / 32 / 1
x265 [info]: Rate Control / qCompress : CRF-28.0 / 0.60
x265 [info]: VBV/HRD buffer / max-rate / init : 29232 / 14616 / 0.750
x265 [info]: tools: rd=2 psy-rd=2.00 early-skip rskip mode=2
x265 [info]: tools: rskip-edge-threshold=0.02 signhide tmvp fast-intra
x265 [info]: tools: lslices=8 deblock
[hls @ 0x55a98aa00d00] Opening '/cache/transcodes/bb187365d6a6c78be5c03f4c8e0f572a-1.mp4' for writing
Output #0, hls, to '/cache/transcodes/bb187365d6a6c78be5c03f4c8e0f572a.m3u8':
Metadata:
encoder : Lavf61.1.100
Stream #0:0: Video: hevc (hvc1 / 0x31637668), yuv420p(tv, bt709, progressive), 3840x2160 [SAR 1:1 DAR 16:9], q=2-31, 25 fps, 12800 tbn (default)
Metadata:
encoder : Lavc61.3.100 libx265
Side data:
cpb: bitrate max/min/avg: 14616000/0/0 buffer size: 29232000 vbv_delay: N/A
Stream #0:1: Audio: aac, 48000 Hz, stereo, s16, 256 kb/s (default) (forced)
Metadata:
encoder : Lavc61.3.100 libfdk_aac
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frame= 0 fps=0.0 q=0.0 size=N/A time=N/A bitrate=N/A speed=N/A
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frame= 0 fps=0.0 q=0.0 size=N/A time=N/A bitrate=N/A speed=N/A
frame= 0 fps=0.0 q=0.0 size=N/A time=N/A bitrate=N/A speed=N/A
frame= 1 fps=0.2 q=27.0 size=N/A time=-00:00:00.04 bitrate=N/A speed=N/A
frame= 2 fps=0.4 q=27.9 size=N/A time=00:00:00.00 bitrate=N/A speed= 0x
frame= 4 fps=0.7 q=35.8 size=N/A time=00:00:00.00 bitrate=N/A speed= 0x
frame= 5 fps=0.8 q=35.8 size=N/A time=00:00:00.04 bitrate=N/A speed=0.00614x
frame= 6 fps=0.9 q=35.7 size=N/A time=00:00:00.08 bitrate=N/A speed=0.0114x
frame= 7 fps=0.9 q=28.0 size=N/A time=00:00:00.12 bitrate=N/A speed=0.016x
frame= 9 fps=1.1 q=35.7 size=N/A time=00:00:00.20 bitrate=N/A speed=0.025x
frame= 10 fps=1.2 q=35.6 size=N/A time=00:00:00.24 bitrate=N/A speed=0.0282x
frame= 11 fps=1.2 q=35.6 size=N/A time=00:00:00.28 bitrate=N/A speed=0.0311x
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frame= 18 fps=1.6 q=34.3 size=N/A time=00:00:00.56 bitrate=N/A speed=0.0486x
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[hls @ 0x55a98aa00d00] Opening '/cache/transcodes/bb187365d6a6c78be5c03f4c8e0f572a0.mp4' for writing
[q] command received. Exiting.