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No video on nvidia shield - Printable Version +- Jellyfin Forum (https://forum.jellyfin.org) +-- Forum: Support (https://forum.jellyfin.org/f-support) +--- Forum: Troubleshooting (https://forum.jellyfin.org/f-troubleshooting) +--- Thread: No video on nvidia shield (/t-no-video-on-nvidia-shield) |
No video on nvidia shield - tiaguituh05 - 2025-08-12 Hi, I'm having a issue where when I try to remote stream a movie to my nvidia shield, the audio and subtitles work fine, but there is no video. Although If I use the jellyfin app on my LG TV, the video works fine. I've seen this happen with two different movies already, here is the detail of the latest. Until Dawn (2025) Remux-2160p Container: mkv Path: /movies/Until Dawn (2025)/Until Dawn (2025) Remux-2160p.mkv Size: 61490 MB Video Title: 4K HEVC Dolby Vision Profile 7.6 (HDR10) Codec: HEVC AVC: No Profile: Main 10 Level: 153 Resolution: 3840x2160 Aspect ratio: 16:9 Anamorphic: No Interlaced: No Framerate: 23.976025 Bitrate: 83372 kbps Bit depth: 10 bit Video range: HDR Video range type: HDR10 DV title: Dolby Vision Profile 7.6 (HDR10) DV version major: 1 DV version minor: 0 DV profile: 7 DV level: 6 DV rpu preset flag: 1 DV el preset flag: 1 DV bl preset flag: 1 DV bl signal compatibility id: 6 Color space: bt2020nc Color transfer: smpte2084 Color primaries: bt2020 Pixel format: yuv420p10le Ref frames: 1 Audio Title: Italian - DTS-HD MA - 5.1 - Default Language: ita Codec: DTS AVC: No Profile: DTS-HD MA Layout: 5.1 Channels: 6 ch Bitrate: 2230 kbps Sample rate: 48000 Hz Bit depth: 16 bit Default: Yes Forced: No External: No Subtitle Title: Forced - Italian - Default - SUBRIP Language: ita Codec: SUBRIP AVC: No Default: Yes Forced: No External: No Audio Title: English - Dolby TrueHD + Dolby Atmos - 7.1 Language: eng Codec: TRUEHD AVC: No Profile: Dolby TrueHD + Dolby Atmos Layout: 7.1 Channels: 8 ch Bitrate: 3945 kbps Sample rate: 48000 Hz Bit depth: 24 bit Default: No Forced: No External: No Audio Title: English - Dolby Digital - 5.1 Language: eng Codec: AC3 AVC: No Layout: 5.1 Channels: 6 ch Bitrate: 640 kbps Sample rate: 48000 Hz Default: No Forced: No External: No Subtitle Title: English - SUBRIP Language: eng Codec: SUBRIP AVC: No Default: No Forced: No External: No Subtitle Title: SDH - English - Hearing Impaired - SUBRIP Language: eng Codec: SUBRIP AVC: No Default: No Forced: No External: No Subtitle Title: Italian - SUBRIP Language: ita Codec: SUBRIP AVC: No Default: No Forced: No External: No Subtitle Title: Pob - SUBRIP - External Language: pob Codec: SUBRIP AVC: No Default: No Forced: No External: Yes Subtitle Title: Portuguese - SUBRIP - External Language: por Codec: SUBRIP AVC: No Default: No Forced: No External: Yes I'm using jellyfin Server version: 10.10.7 Web version 10.10.7 Build version 10.10.7 I've tried some solution I found in the forum without success: - Tried to remove any custom CSS - Tried to delete jellyfinmediaplayer.conf I will attach the log files and FFmpegl log. Thank you! RE: No video on nvidia shield - Nicolas_Ger - 2025-08-12 Because the LG TV’s native player supports Dolby Vision Profile 7 directly from MKV, while the NVIDIA Shield’s Android player only supports Profiles 5 and 8.1. So Jellyfin has to remux or transcode Profile 7 for the Shield, but can direct play it to the LG. Try convert Profile 7.6 to 8.1 (dovi_tool) |