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+--- Thread: Fatal Playback Error (/t-fatal-playback-error--13746)
Fatal Playback Error - Smuggles - 2025-09-18
Hello,
First I'd like to apologize if I'm asking this question in the wrong place.
I recently got a UGreen NAS which doubles as a media server. When I have hardware transcoding turned on, any media in the .mkv format completely fails to play. I can get around this issue by turning hardware transcoding off, but that puts more load on the CPU, which I'd prefer to avoid.
As far as I can tell, the solution for this would be to install/upgrade the version of FFMPEG that Jellyfin uses, but I have no idea how to do that on the NAS through UGOS and Docker.
Attached is a log file created when I attempted to play some .mkv media.
If anyone can help me out that would be much appreciated, thank you.