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+--- Thread: Fatal Playback errors after upgrading (/t-fatal-playback-errors-after-upgrading)
Fatal Playback errors after upgrading - OrrelakeStudios - 2025-09-26
Hey
I am running Ubuntu 24.04.3 LTS and updated my jellyfin (bare metal instal) to 10.10.7 yesterday, and of course I was an idiot and didnt do a backup (even though that warning is pasted all over the docs)
Right after I lost the ability to view my content on my ssd. I get a fatal play back error. I checked the logs and there are a ton of red errors I dont understand and others saying that '[2025-09-26 00:15:43.081 +00:00] [ERR] Error processing request: "Could not find file '/mnt/ssd/Movies TV shows/TV Shows/....'
Other errors are
[2025-09-26 00:15:46.743 +00:00] [ERR] FFmpeg exited with code 254
[2025-09-26 00:15:46.847 +00:00] [ERR] Error processing request. URL "GET" "/videos/8ceee98c-9b3c-76bf-f891-554ba59cc12e/hls1/main/0.ts".
[2025-09-26 00:15:46.428 +00:00] [ERR] Extracting keyframes from "/mnt/ssd/Movies TV shows/TV Shows/Community (2009)/S01/Community.S01E03.720p.WEB-HD.x264-Pahe.in.mkv" using matroska metadata failed
When I saw the 'Could not find file' messages I plugged the ssd into another machine and I can see/access the files. The drive is formatted to ntfs and has been working great for months with the previous build.
code 254 seems like it may be about permissions, but i havent changed any permissions on that drive recently.
Looking forward to some advice for some troublshooting.
Thanks