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+--- Forum: Troubleshooting (https://forum.jellyfin.org/f-troubleshooting)
+--- Thread: Fail to open UHD video (/t-fail-to-open-uhd-video)
Fail to open UHD video - prowler123 - 2025-10-17
Hi,
Trying to play a 4k UHD video file but no luck. Jellyfin detects a problem playing back the film. I can play the movie on my PC that is hosting the server but I can't get it to stream or play to my TV (Hisense Google tv with jellyfin app)
Log file:
Quote:[2025-10-17 17:55:58.527 -04:00] [INF] [57] Jellyfin.Api.Helpers.MediaInfoHelper: User policy for "prowler". EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
[2025-10-17 17:55:59.815 -04:00] [INF] [58] Emby.Server.Implementations.Session.SessionManager: Playback stopped reported by app "Android TV" "0.18.11" playing "1917". Stopped at "0" ms
[2025-10-17 17:55:59.857 -04:00] [INF] [55] Jellyfin.Api.Helpers.MediaInfoHelper: User policy for "prowler". EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
[2025-10-17 17:56:00.333 -04:00] [INF] [55] MediaBrowser.MediaEncoding.Transcoding.TranscodeManager: "ffmpeg" "-analyzeduration 200M -probesize 1G -fflags +genpts -i file:\"D:\Downloads\1917.2019.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT\1917.2019.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT.mkv\" -map_metadata -1 -map_chapters -1 -threads 0 -map 0:0 -map 0:2 -map -0:s -codec:v:0 copy -tag:v:0 hvc1 -bsf:v hevc_mp4toannexb -start_at_zero -codec:a:0 libfdk_aac -ac 6 -ab 640000 -copyts -avoid_negative_ts disabled -max_muxing_queue_size 2048 -f hls -max_delay 5000000 -hls_time 6 -hls_segment_type mpegts -start_number 0 -hls_segment_filename \"C:\ProgramData\Jellyfin\Server\cache\transcodes\9ef323983e9f3d50f58562bbad9a0754%d.ts\" -hls_playlist_type vod -hls_list_size 0 -y \"C:\ProgramData\Jellyfin\Server\cache\transcodes\9ef323983e9f3d50f58562bbad9a0754.m3u8\""
[2025-10-17 17:56:05.298 -04:00] [INF] [58] MediaBrowser.Controller.MediaEncoding.TranscodingJob: Stopping ffmpeg process with q command for "C:\ProgramData\Jellyfin\Server\cache\transcodes\9ef323983e9f3d50f58562bbad9a0754.m3u8"
[2025-10-17 17:56:05.313 -04:00] [INF] [27] Jellyfin.Api.Helpers.MediaInfoHelper: User policy for "prowler". EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
[2025-10-17 17:56:05.587 -04:00] [INF] [27] MediaBrowser.MediaEncoding.Transcoding.TranscodeManager: "ffmpeg" "-analyzeduration 200M -probesize 1G -fflags +genpts -i file:\"D:\Downloads\1917.2019.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT\1917.2019.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT.mkv\" -map_metadata -1 -map_chapters -1 -threads 0 -map 0:0 -map 0:2 -map -0:s -codec:v:0 copy -tag:v:0 hvc1 -bsf:v hevc_mp4toannexb -start_at_zero -codec:a:0 libfdk_aac -ac 6 -ab 640000 -copyts -avoid_negative_ts disabled -max_muxing_queue_size 2048 -f hls -max_delay 5000000 -hls_time 6 -hls_segment_type mpegts -start_number 0 -hls_segment_filename \"C:\ProgramData\Jellyfin\Server\cache\transcodes\fbf031c9dd24429ff4fb725e37632a5f%d.ts\" -hls_playlist_type vod -hls_list_size 0 -y \"C:\ProgramData\Jellyfin\Server\cache\transcodes\fbf031c9dd24429ff4fb725e37632a5f.m3u8\""
[2025-10-17 17:56:05.759 -04:00] [INF] [58] MediaBrowser.MediaEncoding.Transcoding.TranscodeManager: FFmpeg exited with code 0
[2025-10-17 17:56:05.761 -04:00] [INF] [58] MediaBrowser.MediaEncoding.Transcoding.TranscodeManager: Deleting partial stream file(s) "C:\ProgramData\Jellyfin\Server\cache\transcodes\9ef323983e9f3d50f58562bbad9a0754.m3u8"
[2025-10-17 17:56:06.383 -04:00] [INF] [58] MediaBrowser.Controller.MediaEncoding.TranscodingJob: Stopping ffmpeg process with q command for "C:\ProgramData\Jellyfin\Server\cache\transcodes\fbf031c9dd24429ff4fb725e37632a5f.m3u8"
[2025-10-17 17:56:06.911 -04:00] [INF] [58] MediaBrowser.MediaEncoding.Transcoding.TranscodeManager: FFmpeg exited with code 0
[2025-10-17 17:56:06.912 -04:00] [INF] [58] MediaBrowser.MediaEncoding.Transcoding.TranscodeManager: Deleting partial stream file(s) "C:\ProgramData\Jellyfin\Server\cache\transcodes\fbf031c9dd24429ff4fb725e37632a5f.m3u8"
[2025-10-17 17:56:07.278 -04:00] [INF] [57] Emby.Server.Implementations.Session.SessionManager: Playback stopped reported by app "Android TV" "0.18.11" playing "1917". Stopped at "0" ms
FFMPEG log file:
Quote:{"Protocol":0,"Id":"84c511a2cf519bc582fb41f98f829e55","Path":"D:\\Downloads\\1917.2019.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT\\1917.2019.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT.mkv","EncoderPath":null,"EncoderProtocol":null,"Type":0,"Container":"mkv","Size":78877811663,"Name":"1917.2019.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT","IsRemote":false,"ETag":"1c46816b6342206102b8842547765623","RunTimeTicks":71394880000,"ReadAtNativeFramerate":false,"IgnoreDts":false,"IgnoreIndex":false,"GenPtsInput":false,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"UseMostCompatibleTranscodingProfile":false,"RequiresOpening":false,"OpenToken":null,"RequiresClosing":false,"LiveStreamId":null,"BufferMs":null,"RequiresLooping":false,"SupportsProbing":true,"VideoType":0,"IsoType":null,"Video3DFormat":null,"MediaStreams":[{"Codec":"hevc","CodecTag":null,"Language":"eng","ColorRange":null,"ColorSpace":"bt2020nc","ColorTransfer":"smpte2084","ColorPrimaries":"bt2020","DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Rotation":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":"1917.2019.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT","VideoRange":2,"VideoRangeType":2,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":null,"LocalizedDefault":null,"LocalizedForced":null,"LocalizedExternal":null,"LocalizedHearingImpaired":null,"DisplayTitle":"1917.2019.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT 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title : Chapter 02
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_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:9(eng): Audio: ac3, 48000 Hz, stereo, fltp, 192 kb/s
Metadata:
title : 1917.2019.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT
BPS-eng : 192000
DURATION-eng : 01:58:59.488000000
NUMBER_OF_FRAMES-eng: 223109
NUMBER_OF_BYTES-eng: 171347712
_STATISTICS_WRITING_APP-eng: mkvmerge v43.0.0 ('The Quartermaster') 64-bit
_STATISTICS_WRITING_DATE_UTC-eng: 2020-03-16 21:50:08
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:10(eng): Audio: ac3, 48000 Hz, stereo, fltp, 192 kb/s
Metadata:
title : 1917.2019.2160p.BluRay.REMUX.HEVC.DTS-HD.MA.TrueHD.7.1.Atmos-FGT
BPS-eng : 192000
DURATION-eng : 01:58:59.488000000
NUMBER_OF_FRAMES-eng: 223109
NUMBER_OF_BYTES-eng: 171347712
_STATISTICS_WRITING_APP-eng: mkvmerge v43.0.0 ('The Quartermaster') 64-bit
_STATISTICS_WRITING_DATE_UTC-eng: 2020-03-16 21:50:08
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:11(eng): Subtitle: subrip (srt) (default)
Metadata:
title : English-SRT
BPS-eng : 34
DURATION-eng : 01:45:44.619000000
NUMBER_OF_FRAMES-eng: 934
NUMBER_OF_BYTES-eng: 27417
_STATISTICS_WRITING_APP-eng: mkvmerge v43.0.0 ('The Quartermaster') 64-bit
_STATISTICS_WRITING_DATE_UTC-eng: 2020-03-16 21:50:08
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:12(eng): Subtitle: hdmv_pgs_subtitle (pgssub), 1920x1080
Metadata:
title : English-PGS
BPS-eng : 27959
DURATION-eng : 01:45:49.489000000
NUMBER_OF_FRAMES-eng: 2202
NUMBER_OF_BYTES-eng: 22191030
_STATISTICS_WRITING_APP-eng: mkvmerge v43.0.0 ('The Quartermaster') 64-bit
_STATISTICS_WRITING_DATE_UTC-eng: 2020-03-16 21:50:08
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:13(spa): Subtitle: hdmv_pgs_subtitle (pgssub), 1920x1080
Metadata:
title : Spanish-PGS
BPS-eng : 21293
DURATION-eng : 01:57:50.876000000
NUMBER_OF_FRAMES-eng: 2022
NUMBER_OF_BYTES-eng: 18820204
_STATISTICS_WRITING_APP-eng: mkvmerge v43.0.0 ('The Quartermaster') 64-bit
_STATISTICS_WRITING_DATE_UTC-eng: 2020-03-16 21:50:08
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:14(fre): Subtitle: hdmv_pgs_subtitle (pgssub), 1920x1080
Metadata:
title : French-PGS
BPS-eng : 22671
DURATION-eng : 01:57:50.876000000
NUMBER_OF_FRAMES-eng: 1888
NUMBER_OF_BYTES-eng: 20038011
_STATISTICS_WRITING_APP-eng: mkvmerge v43.0.0 ('The Quartermaster') 64-bit
_STATISTICS_WRITING_DATE_UTC-eng: 2020-03-16 21:50:08
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:15(spa): Subtitle: hdmv_pgs_subtitle (pgssub), 1920x1080
Metadata:
title : Spanish-FORCED-PGS
BPS-eng : 995
DURATION-eng : 01:57:50.668000000
NUMBER_OF_FRAMES-eng: 98
NUMBER_OF_BYTES-eng: 879758
_STATISTICS_WRITING_APP-eng: mkvmerge v43.0.0 ('The Quartermaster') 64-bit
_STATISTICS_WRITING_DATE_UTC-eng: 2020-03-16 21:50:08
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:16(fre): Subtitle: hdmv_pgs_subtitle (pgssub), 1920x1080
Metadata:
title : French-FORCED-PGS
BPS-eng : 1116
DURATION-eng : 01:57:50.876000000
NUMBER_OF_FRAMES-eng: 72
NUMBER_OF_BYTES-eng: 986764
_STATISTICS_WRITING_APP-eng: mkvmerge v43.0.0 ('The Quartermaster') 64-bit
_STATISTICS_WRITING_DATE_UTC-eng: 2020-03-16 21:50:08
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:17: Video: mjpeg (Baseline), yuvj444p(pc, bt470bg/unknown/unknown), 120x176, 90k tbr, 90k tbn (attached pic)
Metadata:
filename : small_cover.jpg
mimetype : image/jpeg
Stream #0:18: Video: mjpeg (Baseline), yuvj444p(pc, bt470bg/unknown/unknown), 213x120, 90k tbr, 90k tbn (attached pic)
Metadata:
filename : small_cover_land.jpg
mimetype : image/jpeg
Stream #0:19: Video: mjpeg (Baseline), yuvj444p(pc, bt470bg/unknown/unknown), 600x882, 90k tbr, 90k tbn (attached pic)
Metadata:
filename : cover.jpg
mimetype : image/jpeg
Stream #0:20: Video: mjpeg (Baseline), yuvj444p(pc, bt470bg/unknown/unknown), 1067x600, 90k tbr, 90k tbn (attached pic)
Metadata:
filename : cover_land.jpg
mimetype : image/jpeg
Stream #0:21: Video: mjpeg (Baseline), yuvj420p(pc, bt470bg/unknown/unknown), 640x360 [SAR 96:96 DAR 16:9], 90k tbr, 90k tbn (attached pic)
Metadata:
filename : cover.jpg
mimetype : image/jpeg
Stream mapping:
Stream #0:0 -> #0:0 (copy)
Stream #0:2 -> #0:1 (truehd (native) -> aac (libfdk_aac))
Press [q] to stop, [?] for help
Output #0, hls, to 'C:\ProgramData\Jellyfin\Server\cache\transcodes\9ef323983e9f3d50f58562bbad9a0754.m3u8':
Metadata:
encoder : Lavf61.1.100
Stream #0:0: Video: hevc (Main 10) (hvc1 / 0x3163766, yuv420p10le(tv, bt2020nc/bt2020/smpte2084), 3840x2160 [SAR 1:1 DAR 16:9], q=2-31, 23.98 fps, 23.98 tbr, 90k tbn (default)
Stream #0:1: Audio: aac, 48000 Hz, 5.1, s16, 640 kb/s (default)
Metadata:
encoder : Lavc61.3.100 libfdk_aac
[hls @ 0000024420ef26c0] Opening 'C:\ProgramData\Jellyfin\Server\cache\transcodes\9ef323983e9f3d50f58562bbad9a07540.ts' for writing
[hls @ 0000024420ef26c0] Opening 'C:\ProgramData\Jellyfin\Server\cache\transcodes\9ef323983e9f3d50f58562bbad9a07541.ts' for writing
[hls @ 0000024420ef26c0] Opening 'C:\ProgramData\Jellyfin\Server\cache\transcodes\9ef323983e9f3d50f58562bbad9a07542.ts' for writing
[hls @ 0000024420ef26c0] Opening 'C:\ProgramData\Jellyfin\Server\cache\transcodes\9ef323983e9f3d50f58562bbad9a07543.ts' for writing
[hls @ 0000024420ef26c0] Opening 'C:\ProgramData\Jellyfin\Server\cache\transcodes\9ef323983e9f3d50f58562bbad9a07544.ts' for writing
size=N/A time=00:00:00.00 bitrate=N/A speed= 0x
[hls @ 0000024420ef26c0] Opening 'C:\ProgramData\Jellyfin\Server\cache\transcodes\9ef323983e9f3d50f58562bbad9a07545.ts' for writing
[hls @ 0000024420ef26c0] Opening 'C:\ProgramData\Jellyfin\Server\cache\transcodes\9ef323983e9f3d50f58562bbad9a07546.ts' for writing
[hls @ 0000024420ef26c0] Opening 'C:\ProgramData\Jellyfin\Server\cache\transcodes\9ef323983e9f3d50f58562bbad9a07547.ts' for writing
[hls @ 0000024420ef26c0] Opening 'C:\ProgramData\Jellyfin\Server\cache\transcodes\9ef323983e9f3d50f58562bbad9a07548.ts' for writing
[hls @ 0000024420ef26c0] Opening 'C:\ProgramData\Jellyfin\Server\cache\transcodes\9ef323983e9f3d50f58562bbad9a07549.ts' for writing
[q] command received. Exiting.
[hls @ 0000024420ef26c0] Opening 'C:\ProgramData\Jellyfin\Server\cache\transcodes\9ef323983e9f3d50f58562bbad9a075410.ts' for writing
[out#0/hls @ 0000024420e27dc0] video:304511KiB audio:5070KiB subtitle:0KiB other streams:0KiB global headers:1KiB muxing overhead: unknown
size=N/A time=00:00:31.94 bitrate=N/A speed=31.4x