+- Jellyfin Forum (https://forum.jellyfin.org)
+-- Forum: Support (https://forum.jellyfin.org/f-support)
+--- Forum: Troubleshooting (https://forum.jellyfin.org/f-troubleshooting)
+--- Thread: Help (/t-help--15061)
Help - Scor - 2025-12-14
Hi folks,
Did a fresh install of truenas but currently i get this error:
Playback Error
Playback failed due to a fatal player error.
any idea??
{"Protocol":0,"Id":"d37385c4abaae95fa8674f9a3c703479","Path":"/Media/Movies/12 Years a Slave (2013)/12 Years a Slave (2013) Bluray-1080p.mp4","EncoderPath":null,"EncoderProtocol":null,"Type":0,"Container":"mov,mp4,m4a,3gp,3g2,mj2","Size":2245226802,"Name":"12 Years a Slave (2013) Bluray-1080p","IsRemote":false,"ETag":"a13858b174324e47c01f9dd98cd60bdb","RunTimeTicks":80500900000,"ReadAtNativeFramerate":false,"IgnoreDts":false,"IgnoreIndex":false,"GenPtsInput":false,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"UseMostCompatibleTranscodingProfile":false,"RequiresOpening":false,"OpenToken":null,"RequiresClosing":false,"LiveStreamId":null,"BufferMs":null,"RequiresLooping":false,"SupportsProbing":true,"VideoType":0,"IsoType":null,"Video3DFormat":null,"MediaStreams":[{"Codec":"hevc","CodecTag":"hev1","Language":"und","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Rotation":null,"Comment":null,"TimeBase":"1/1200000","CodecTimeBase":null,"Title":null,"Hdr10PlusPresentFlag":null,"VideoRange":1,"VideoRangeType":1,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":null,"LocalizedDefault":null,"LocalizedForced":null,"LocalizedExternal":null,"LocalizedHearingImpaired":null,"DisplayTitle":"1080p HEVC SDR","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":null,"BitRate":2000561,"BitDepth":10,"RefFrames":1,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":true,"IsForced":false,"IsHearingImpaired":false,"Height":800,"Width":1920,"AverageFrameRate":23.976217,"RealFrameRate":23.976025,"ReferenceFrameRate":23.976217,"Profile":"Main 10","Type":1,"AspectRatio":"2.40:1","Index":0,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Path":null,"PixelFormat":"yuv420p10le","Level":120,"IsAnamorphic":false},{"Codec":"aac","CodecTag":"mp4a","Language":"eng","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Rotation":null,"Comment":null,"TimeBase":"1/48000","CodecTimeBase":null,"Title":null,"Hdr10PlusPresentFlag":null,"VideoRange":0,"VideoRangeType":0,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":null,"LocalizedDefault":"Default","LocalizedForced":null,"LocalizedExternal":"External","LocalizedHearingImpaired":null,"DisplayTitle":"English - AAC - 5.1 - Default","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":"5.1","BitRate":224000,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":6,"SampleRate":48000,"IsDefault":true,"IsForced":false,"IsHearingImpaired":false,"Height":null,"Width":null,"AverageFrameRate":null,"RealFrameRate":null,"ReferenceFrameRate":null,"Profile":"LC","Type":0,"AspectRatio":null,"Index":1,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Path":null,"PixelFormat":null,"Level":0,"IsAnamorphic":null}],"MediaAttachments":[],"Formats":[],"Bitrate":2231256,"FallbackMaxStreamingBitrate":null,"Timestamp":null,"RequiredHttpHeaders":{},"TranscodingUrl":null,"TranscodingSubProtocol":0,"TranscodingContainer":null,"AnalyzeDurationMs":null,"DefaultAudioStreamIndex":null,"DefaultSubtitleStreamIndex":null,"HasSegments":false}
/usr/lib/jellyfin-ffmpeg/ffmpeg -analyzeduration 200M -probesize 1G -f mov,mp4,m4a,3gp,3g2,mj2 -init_hw_device vaapi=va
dev/dri/renderD128,driver=iHD -init_hw_device qsv=qs@va -filter_hw_device qs -i file:"/Media/Movies/12 Years a Slave (2013)/12 Years a Slave (2013) Bluray-1080p.mp4" -map_metadata -1 -map_chapters -1 -threads 0 -map 0:0 -map 0:1 -map -0:s -codec:v:0 h264_qsv -preset veryfast -mbbrc 1 -b:v 6668537 -maxrate 6668538 -rc_init_occupancy 13337074 -bufsize 26674148 -profile:v:0 high -level 51 -g:v:0 72 -keyint_min:v:0 72 -vf "setparams=color_primaries=bt709:color_trc=bt709:colorspace=bt709,scale=trunc(min(max(iw\,ih*a)\,min(1920\,800*a))/2)*2:trunc(min(max(iw/a\,ih)\,min(1920/a\,800))/2)*2,format=nv12" -codec:a:0 libfdk_aac -ac 2 -ab 224000 -af "volume=2" -copyts -avoid_negative_ts disabled -max_muxing_queue_size 2048 -f hls -max_delay 5000000 -hls_time 3 -hls_segment_type fmp4 -hls_fmp4_init_filename "98fea8d5f53a23fe7b777467eb015671-1.mp4" -start_number 0 -hls_segment_filename "/cache/transcodes/98fea8d5f53a23fe7b777467eb015671%d.mp4" -hls_playlist_type vod -hls_list_size 0 -hls_segment_options movflags=+frag_discont -y "/cache/transcodes/98fea8d5f53a23fe7b777467eb015671.m3u8"ffmpeg version 7.1.2-Jellyfin Copyright © 2000-2025 the FFmpeg developers
built with gcc 14 (Debian 14.2.0-19)
configuration: --prefix=/usr/lib/jellyfin-ffmpeg --target-os=linux --extra-version=Jellyfin --disable-doc --disable-ffplay --disable-static --disable-libxcb --disable-sdl2 --disable-xlib --enable-lto=auto --enable-gpl --enable-version3 --enable-shared --enable-gmp --enable-gnutls --enable-chromaprint --enable-opencl --enable-libdrm --enable-libxml2 --enable-libass --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libharfbuzz --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libopenmpt --enable-libdav1d --enable-libsvtav1 --enable-libwebp --enable-libvpx --enable-libx264 --enable-libx265 --enable-libzvbi --enable-libzimg --enable-libfdk-aac --arch=amd64 --enable-libshaderc --enable-libplacebo --enable-vulkan --enable-vaapi --enable-amf --enable-libvpl --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc
libavutil 59. 39.100 / 59. 39.100
libavcodec 61. 19.101 / 61. 19.101
libavformat 61. 7.100 / 61. 7.100
libavdevice 61. 3.100 / 61. 3.100
libavfilter 10. 4.100 / 10. 4.100
libswscale 8. 3.100 / 8. 3.100
libswresample 5. 3.100 / 5. 3.100
libpostproc 58. 3.100 / 58. 3.100
libva info: VA-API version 1.22.0
libva info: Trying to open /usr/lib/jellyfin-ffmpeg/lib/dri/iHD_drv_video.so
libva info: Found init function __vaDriverInit_1_22
libva info: va_openDriver() returns 0
[in#0 @ 0x7fa308b51300] Error opening input: Permission denied
Error opening input file file
Media/Movies/12 Years a Slave (2013)/12 Years a Slave (2013) Bluray-1080p.mp4.Error opening input files: Permission denied
RE: Help - Remotepall - 2025-12-14
I'm not a pro here but I can give you directions to check while you wait for someone better then me:
- Check permissions on files, i.e. make sure JF has full access to read write and edit movie files.
- Does stream work without transcoding? Is the device listed in the /dev/ folder? (not sure if this is applicable in truenas setup)
- Have you tested other files and formats to see if that works?
- Have you made sure your CPU supports the transcode settings you have selected? e.g. not all support av1. https://www.intel.com/content/www/us/en/docs/onevpl/developer-reference-media-intel-hardware/1-1/overview.html
RE: Help - ArneR - 2025-12-15
This looks like a permissions issue. Consider changing your config accordingly:
Make a new dataset in your app pool named app_configs, in there make another one called jellyfin. In there you can make two more, one called config and one called cache.
Leave owner as root. Then go into your apps, and edit your jellyfin config:
Now you have sufficient permissions, unless you want to reserve the option to delete media from jellyfin itself, I however do not, hence my media being read only and the ACL is reflecting that.
Now, I don't see why you would need to manually add DEVICE /dev/dri and LIBVA_DRIVER_NAME i965, as the last option of the config in Truenas "Passthrough available (non-NVIDIA) GPUs" should be all that you need in order for transcoding to work, unless this is because you are using an older Intel cpu. All I know after a quick google is that this driver only supports VA-API adn not quicksync. I'd think it should be enough to just select VA-API in jellyfin, but I could be mistaken.