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+--- Thread: Files dont load (/t-files-dont-load)
Files dont load - Dustin - 2023-10-29
Good evening, my name is Dustin and I am new to the Jellyfin forum. I've been using Jellyfin for half a year now and have been super satisfied so far. Unfortunately I had to notice the first problems yesterday. Some episodes of series are not loaded.
The server is a Docker variant on a self-built unRaid system (Linux, i3 12100 , 16GB RAM).
It is currently installed the version: 10.8.11.
I watch my media files via a Roku Express 4k, version 1.6 build 6 is installed. Some files can no longer be played unfortunately. It loads relatively long and then breaks with the message "Error loading data from server".
Here is an excerpt from the Jellyfin logs: https://pastebin.com/NUnTxk5Z
But if I want to view the same file via the Android app or via the WebUI, it works fine. Other media files of the same quality work fine in Roku.
What I also noticed is that when I try to play the files that the load of the processor is consistently above 95% until the error message comes.
I hope you can help me.
Greetings
Dustin
Translated with www.DeepL.com/Translator (free version)
RE: Files dont load - Deleted User - 2023-10-29
it is likely having to transcode for the roku
i believe you will find that, if cpu usage on the server is over 95%, then it is likely not able to keep up with a steady streaming causing the client to disconnect after some time
if you have ffmpeg logs it will test that theory, the same place as server logs you should see logs containing 'ffmpeg' in the filename, please share the latest which shows playback to roku
if this theory is true then this link will be useful towards setting it up on your server - https://jellyfin.org/docs/general/administration/hardware-acceleration
RE: Files dont load - Dustin - 2023-10-29
Thanks for the fast answer.
I think this musst be the right logs:
https://pastebin.com/wjzRer78
RE: Files dont load - Deleted User - 2023-10-29
yes, that would be the correct log
the log does show
- it is transcoding for the roku
- it is not using hardware acceleration
- it is transcoding at a rate ~2.2x
that transcoding rate might not be enough to keep the buffer full on the client, if possible the best path from here would be setting up hardware acceleration on your jellyfin server, even if for no other reason than it would be faster and the right way to do this
if after acceleration is setup the issue persists then it would need another evaluation
RE: Files dont load - Dustin - 2023-10-30
Hey,
i honestly have no idea about transcoding or encoding with hardware acceleration or without
I have selected Intel Quick Sync since I have an integrated Intel GPU from the processor. Rest default left and still the file can not be opened. Same error this occurs but interestingly faster.
But what surprises me:
Why should this be due to the hardware acceleration when the same media type episode 1-4 worked perfectly?
First I thought that the remaining episodes are broken but on my PC, for example, they are played wonderfully.
RE: Files dont load - TheDreadPirate - 2023-10-30
You have to pass the GPU into the container. Jellyfin doesn't have any documentation for doing this in Unraid, but I'm sure there is documentation for doing this out there.