Having trouble with transcoding no doing it's thing - chrisebryan - 2023-06-29
I have configured my Jellyfin server on a Windows Server 2022 Standard version 21H2, with OS build 20348.587. The installed version of Jellyfin is 10.8.10, and I am also running the same version. For optimal performance, I have installed Nvidia driver version 535.98 along with CUDA Toolkit Version 12.2.0_536.25.
The server is equipped with an RTX 2070 GPU, a Xeon E5-3630 v4 CPU, and 2x32GB DDR4 2133MHz ECC RAM. Additionally, I have a 1TB NVME SSD dedicated to the main operating system, along with 2x 4TB HDDs for media storage.
Initially, when I set up the server, I was able to successfully utilize hardware transcoding, and I could observe the GPU handling the transcoding tasks. However, after a month had passed, I noticed that the transcoding feature had ceased to function, despite no changes being made to the drivers or software. No updates or modifications were installed during this time.
Currently, the hardware acceleration is set to Nvidia NVENC, and the enabled codecs include H264, HEVC, MPEG2, MPEG4, VC1, VP8, VP9, HEVC 10-bit, and VP9 10-bit. Additionally, the enhanced NVDEC decoder is enabled, along with Hardware encoding and encoding in HEVC format. All other settings remain at their default values.
I'm trying to access my media with a Chrome Version 114.0.5735.134 browser using Internet quality of 360p - 420 kbps, but I keep getting this error: "This client isn't compatible with the media and the server isn't sending a compatible media format."
If I turn transcoding off, I can access all of my media effortlessly, but with high bandwidth, I would rather not use this.
Also Jellyfin works perfectly fine with a desktop client.
I hope this clarifies the situation regarding my Jellyfin server configuration and the issue I am facing with transcoding.
Here's a Transcode log:
Code: /videos/7a59451b-9ce5-7b45-455d-dcd819125feb/hls1/main/0.ts
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ffmpeg -analyzeduration 200M -init_hw_device cuda=cu:0 -filter_hw_device cu -hwaccel cuda -hwaccel_output_format cuda -threads 1 -autorotate 0 -i file:"F:\Jellyfin_Media\Shows\Silo\Season 1\Silo.S01E01.Freedom.Day.1080p.ATVP.WEB-DL.DDP5.1.H.264-NTb[eztv.re].mkv" -autoscale 0 -map_metadata -1 -map_chapters -1 -threads 0 -map 0:0 -map 0:1 -map -0:s -codec:v:0 h264_nvenc -preset p1 -b:v 292000 -maxrate 292000 -bufsize 584000 -profile:v:0 high -g:v:0 72 -keyint_min:v:0 72 -vf "setparams=color_primaries=bt709:color_trc=bt709:colorspace=bt709,scale_cuda=w=426:h=212:format=yuv420p" -codec:a:0 libfdk_aac -ac 2 -ab 128000 -af "volume=2" -copyts -avoid_negative_ts disabled -max_muxing_queue_size 2048 -f hls -max_delay 5000000 -hls_time 3 -hls_segment_type mpegts -start_number 0 -hls_segment_filename "C:\ProgramData\Jellyfin\Server\transcodes\fcfc646b9283f971a1bdbc9bd65f4350%d.ts" -hls_playlist_type vod -hls_list_size 0 -y "C:\ProgramData\Jellyfin\Server\transcodes\fcfc646b9283f971a1bdbc9bd65f4350.m3u8"
ffmpeg version 5.1.3-Jellyfin Copyright (c) 2000-2022 the FFmpeg developers
built with gcc 12-win32 (GCC)
configuration: --prefix=/opt/ffmpeg --arch=x86_64 --target-os=mingw32 --cross-prefix=x86_64-w64-mingw32- --pkg-config=pkg-config --pkg-config-flags=--static --extra-libs='-lfftw3f -lstdc++' --extra-cflags=-DCHROMAPRINT_NODLL --extra-version=Jellyfin --disable-ffplay --disable-debug --disable-doc --disable-sdl2 --disable-ptx-compression --disable-w32threads --enable-pthreads --enable-shared --enable-lto --enable-gpl --enable-version3 --enable-schannel --enable-iconv --enable-libxml2 --enable-zlib --enable-lzma --enable-gmp --enable-chromaprint --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libass --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libopenmpt --enable-libwebp --enable-libvpx --enable-libzimg --enable-libx264 --enable-libx265 --enable-libsvtav1 --enable-libdav1d --enable-libfdk-aac --enable-opencl --enable-dxva2 --enable-d3d11va --enable-amf --enable-libmfx --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc
libavutil 57. 28.100 / 57. 28.100
libavcodec 59. 37.100 / 59. 37.100
libavformat 59. 27.100 / 59. 27.100
libavdevice 59. 7.100 / 59. 7.100
libavfilter 8. 44.100 / 8. 44.100
libswscale 6. 7.100 / 6. 7.100
libswresample 4. 7.100 / 4. 7.100
libpostproc 56. 6.100 / 56. 6.100
[AVHWDeviceContext @ 00000260bd818800] cu->cuInit(0) failed -> CUDA_ERROR_NO_DEVICE: no CUDA-capable device is detected
Device creation failed: -542398533.
Failed to set value 'cuda=cu:0' for option 'init_hw_device': Generic error in an external library
Error parsing global options: Generic error in an external library
RE: Having trouble with transcoding no doing it's thing - TheDreadPirate - 2023-06-29
Code: [AVHWDeviceContext @ 00000260bd818800] cu->cuInit(0) failed -> CUDA_ERROR_NO_DEVICE: no CUDA-capable device is detected
Device creation failed: -542398533.
That doesn't look good. I'm wondering if the graphics driver is in a bad state.
On the server, if you press
Win + Ctrl + Shift + B
it will restart the graphics driver.
RE: Having trouble with transcoding no doing it's thing - skribe - 2023-06-29
Echoing TheDreadPirate, this looks to me like an issue with your OS related to its administration of the GPU. It could be a a driver issue. It could be a hardware issue. It could also be something super dumb like having the wrong GPU selected in the BIOS. In any case, I think your most likely troubleshooting targets here are actually outside of Jellyfin itself. A clean reinstall of the GPU drivers and some external tests to verify that the GPU is installed and accessible to other accelerated apps would be a solid first step.
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