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+-- Forum: Support (https://forum.jellyfin.org/f-support)
+--- Forum: Troubleshooting (https://forum.jellyfin.org/f-troubleshooting)
+--- Thread: Subtitles on FireTV stick (/t-subtitles-on-firetv-stick)
Subtitles on FireTV stick - EchoRs - 2023-11-13
Hello,
I'm trying to get jellyfin to work well on my TV, running Fire TV Stick 4k Max. The issue I'm experiencing is subtitles that do not load in the video player. Lots of the anime I have in my media library comes with embedded .ass subtitles. These work fine when viewing through Jellyfin's media player on PC. However, on FireTV stick I can select them but they do not appear in the video. Some of the files which have SRT or PGS subtitles seem to work appropriately. However, occassionally there is some content that needs the more complex content, eg. with the sub and without subs.
I found some similar posts online on Reddit and elsewhere but haven't managed to find a solution. Would anyone have any recommendations?
The server currently is hosted on my windows 11 PC, running Jellyfin 10.8.12
Fire TV running Android TV 0.15.12
Here's a log from the dashboard - apologies if this is the wrong one
Code:
/videos/c545fc7d-4fef-c1b4-bb6a-a9518a187288/stream.mkv
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C:\jellyfin-ffmpeg_6.0-8-portable_win64\ffmpeg.exe -analyzeduration 200M -fflags +genpts -i file:"D:\Library\media\tv\Attack on Titan (2013)\Season 1\Attack on Titan (2013) - S01E15.mkv" -map 0:0 -map 0:3 -map 0:9 -codec:v:0 copy -copyts -avoid_negative_ts disabled -start_at_zero -map_metadata -1 -map_chapters -1 -threads 0 -codec:a:0 libfdk_aac -ac 2 -ab 256000 -codec:s:0 copy -disposition:s:0 default -y "C:\ProgramData\Jellyfin\Server\transcodes\52347f4c032d96f23db21c71849b7f68.mkv"
ffmpeg version 6.0-Jellyfin Copyright (c) 2000-2023 the FFmpeg developers
built with gcc 12-win32 (GCC)
configuration: --prefix=/opt/ffmpeg --arch=x86_64 --target-os=mingw32 --cross-prefix=x86_64-w64-mingw32- --pkg-config=pkg-config --pkg-config-flags=--static --extra-version=Jellyfin --disable-ffplay --disable-debug --disable-doc --disable-sdl2 --disable-ptx-compression --disable-w32threads --enable-pthreads --enable-shared --enable-lto --enable-gpl --enable-version3 --enable-schannel --enable-iconv --enable-libxml2 --enable-zlib --enable-lzma --enable-gmp --enable-chromaprint --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libass --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libopenmpt --enable-libwebp --enable-libvpx --enable-libzimg --enable-libx264 --enable-libx265 --enable-libsvtav1 --enable-libdav1d --enable-libfdk-aac --enable-opencl --enable-dxva2 --enable-d3d11va --enable-amf --enable-libvpl --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc
libavutil 58. 2.100 / 58. 2.100
libavcodec 60. 3.100 / 60. 3.100
libavformat 60. 3.100 / 60. 3.100
libavdevice 60. 1.100 / 60. 1.100
libavfilter 9. 3.100 / 9. 3.100
libswscale 7. 1.100 / 7. 1.100
libswresample 4. 10.100 / 4. 10.100
libpostproc 57. 1.100 / 57. 1.100
[matroska,webm @ 000002bb28229640] Stream #10: not enough frames to estimate rate; consider increasing probesize
[matroska,webm @ 000002bb28229640] Could not find codec parameters for stream 6 (Subtitle: hdmv_pgs_subtitle (pgssub)): unspecified size
Consider increasing the value for the 'analyzeduration' (200000000) and 'probesize' (5000000) options
Guessed Channel Layout for Input Stream #0.5 : stereo
Input #0, matroska,webm, from 'file:D:\Library\media\tv\Attack on Titan (2013)\Season 1\Attack on Titan (2013) - S01E15.mkv':
Metadata:
title : Special Ops Squad: Night Before the Counteroffensive
encoder : libebml v1.4.0 + libmatroska v1.6.0
creation_time : 2020-08-02T20:31:00.000000Z
Duration: 00:24:08.06, start: 0.000000, bitrate: 41727 kb/s
Chapters:
Chapter #0:0: start 0.000000, end 32.031917
Metadata:
title : Chapter 07
Chapter #0:1: start 32.031917, end 121.996792
Metadata:
title : Chapter 08
Chapter #0:2: start 121.996792, end 701.033583
Metadata:
title : Chapter 09
Chapter #0:3: start 701.033583, end 1342.007250
Metadata:
title : Chapter 10
Chapter #0:4: start 1342.007250, end 1431.972125
Metadata:
title : Chapter 11
Chapter #0:5: start 1431.972125, end 1447.970000
Metadata:
title : Chapter 12
Stream #0:0(jpn): Video: h264 (High), yuv420p(progressive), 1920x1080 [SAR 1:1 DAR 16:9], 23.98 fps, 23.98 tbr, 1k tbn (default)
Metadata:
BPS-eng : 35770043
DURATION-eng : 00:24:07.988000000
NUMBER_OF_FRAMES-eng: 34717
NUMBER_OF_BYTES-eng: 6474324210
SOURCE_ID-eng : 001011
_STATISTICS_WRITING_APP-eng: mkvmerge v48.0.0 ('Fortress Around Your Heart') 64-bit
_STATISTICS_WRITING_DATE_UTC-eng: 2020-08-02 20:31:00
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
Stream #0:1(eng): Audio: truehd, 48000 Hz, 5.1(side), s32 (24 bit)
Metadata:
title : English TrueHD 5.1
BPS-eng : 2078272
DURATION-eng : 00:24:08.032000000
NUMBER_OF_FRAMES-eng: 1737638
NUMBER_OF_BYTES-eng: 376175670
SOURCE_ID-eng : 001100
_STATISTICS_WRITING_APP-eng: mkvmerge v48.0.0 ('Fortress Around Your Heart') 64-bit
_STATISTICS_WRITING_DATE_UTC-eng: 2020-08-02 20:31:00
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
Stream #0:2(eng): Audio: ac3, 48000 Hz, 5.1(side), fltp, 448 kb/s
Metadata:
title : English AC-3 5.1
BPS-eng : 448000
DURATION-eng : 00:24:08.032000000
NUMBER_OF_FRAMES-eng: 45251
NUMBER_OF_BYTES-eng: 81089792
SOURCE_ID-eng : 001100
_STATISTICS_WRITING_APP-eng: mkvmerge v48.0.0 ('Fortress Around Your Heart') 64-bit
_STATISTICS_WRITING_DATE_UTC-eng: 2020-08-02 20:31:00
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
Stream #0:3(jpn): Audio: truehd, 48000 Hz, stereo, s32 (24 bit) (default)
Metadata:
title : Japanese TrueHD 2.0
BPS-eng : 725950
DURATION-eng : 00:24:08.034000000
NUMBER_OF_FRAMES-eng: 1737640
NUMBER_OF_BYTES-eng: 131400202
SOURCE_ID-eng : 001101
_STATISTICS_WRITING_APP-eng: mkvmerge v48.0.0 ('Fortress Around Your Heart') 64-bit
_STATISTICS_WRITING_DATE_UTC-eng: 2020-08-02 20:31:00
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
Stream #0:4(jpn): Audio: ac3, 48000 Hz, stereo, fltp, 192 kb/s
Metadata:
title : Japanese AC-3 2.0
BPS-eng : 192000
DURATION-eng : 00:24:08.032000000
NUMBER_OF_FRAMES-eng: 45251
NUMBER_OF_BYTES-eng: 34752768
SOURCE_ID-eng : 001101
_STATISTICS_WRITING_APP-eng: mkvmerge v48.0.0 ('Fortress Around Your Heart') 64-bit
_STATISTICS_WRITING_DATE_UTC-eng: 2020-08-02 20:31:00
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
Stream #0:5(jpn): Audio: pcm_s24le, 48000 Hz, 2 channels, s32 (24 bit), 2304 kb/s
Metadata:
title : Japanese PCM 2.0
BPS-eng : 2304000
DURATION-eng : 00:24:08.000000000
NUMBER_OF_FRAMES-eng: 43440
NUMBER_OF_BYTES-eng: 417024000
SOURCE_ID-eng : 001100
_STATISTICS_WRITING_APP-eng: mkvmerge v48.0.0 ('Fortress Around Your Heart') 64-bit
_STATISTICS_WRITING_DATE_UTC-eng: 2020-08-02 20:31:00
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
Stream #0:6: Subtitle: hdmv_pgs_subtitle
Metadata:
title : Songs & Signs Subtitles
BPS-eng : 2705
DURATION-eng : 00:22:40.275000000
NUMBER_OF_FRAMES-eng: 46
NUMBER_OF_BYTES-eng: 460083
SOURCE_ID-eng : 001201
_STATISTICS_WRITING_APP-eng: mkvmerge v48.0.0 ('Fortress Around Your Heart') 64-bit
_STATISTICS_WRITING_DATE_UTC-eng: 2020-08-02 20:31:00
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
Stream #0:7: Subtitle: hdmv_pgs_subtitle, 1920x1080
Metadata:
title : Full English Subtitles
BPS-eng : 48953
DURATION-eng : 00:24:06.153000000
NUMBER_OF_FRAMES-eng: 726
NUMBER_OF_BYTES-eng: 8849252
SOURCE_ID-eng : 001200
_STATISTICS_WRITING_APP-eng: mkvmerge v48.0.0 ('Fortress Around Your Heart') 64-bit
_STATISTICS_WRITING_DATE_UTC-eng: 2020-08-02 20:31:00
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
Stream #0:8: Subtitle: ass
Metadata:
title : Songs & Signs Subtitles [Baal/SCY]
BPS-eng : 1199
DURATION-eng : 00:23:34.370000000
NUMBER_OF_FRAMES-eng: 2080
NUMBER_OF_BYTES-eng: 212102
_STATISTICS_WRITING_APP-eng: mkvmerge v48.0.0 ('Fortress Around Your Heart') 64-bit
_STATISTICS_WRITING_DATE_UTC-eng: 2020-08-02 20:31:00
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:9(eng): Subtitle: ass (default) (forced)
Metadata:
title : Full English Subtitles [Baal/SCY]
BPS-eng : 1291
DURATION-eng : 00:24:06.480000000
NUMBER_OF_FRAMES-eng: 2421
NUMBER_OF_BYTES-eng: 233456
_STATISTICS_WRITING_APP-eng: mkvmerge v48.0.0 ('Fortress Around Your Heart') 64-bit
_STATISTICS_WRITING_DATE_UTC-eng: 2020-08-02 20:31:00
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:10: Video: mjpeg (Baseline), yuvj444p(pc, bt470bg/unknown/unknown), 640x360 [SAR 72:72 DAR 16:9], 90k tbr, 90k tbn (attached pic)
Metadata:
filename : cover.jpg
mimetype : image/jpeg
Stream #0:11: Attachment: ttf
Metadata:
filename : Cardo-Regular.ttf
mimetype : application/x-truetype-font
Stream #0:12: Attachment: ttf
Metadata:
filename : contm.ttf
mimetype : application/x-truetype-font
Stream #0:13: Attachment: ttf
Metadata:
filename : DFMrg51_s.ttf
mimetype : application/x-truetype-font
Stream #0:14: Attachment: ttf
Metadata:
filename : Flesh Wound.ttf
mimetype : application/x-truetype-font
Stream #0:15: Attachment: ttf
Metadata:
filename : glashou.ttf
mimetype : application/x-truetype-font
Stream #0:16: Attachment: ttf
Metadata:
filename : msmincho.ttc
mimetype : application/x-truetype-font
Stream #0:17: Attachment: ttf
Metadata:
filename : Volkhov-BoldItalic.ttf
mimetype : application/x-truetype-font
Stream #0:18: Attachment: ttf
Metadata:
filename : Volkhov-Regular.ttf
mimetype : application/x-truetype-font
Stream #0:19: Attachment: ttf
Metadata:
filename : AmazObitaemOstrovCrazy!.ttf
mimetype : application/x-truetype-font
Stream #0:20: Attachment: ttf
Metadata:
filename : BlackmoorPlain-Regular.ttf
mimetype : application/x-truetype-font
Stream mapping:
Stream #0:0 -> #0:0 (copy)
Stream #0:3 -> #0:1 (truehd (native) -> aac (libfdk_aac))
Stream #0:9 -> #0:2 (copy)
Press [q] to stop, [?] for help
Output #0, matroska, to 'C:\ProgramData\Jellyfin\Server\transcodes\52347f4c032d96f23db21c71849b7f68.mkv':
Metadata:
encoder : Lavf60.3.100
Stream #0:0(jpn): Video: h264 (High) (H264 / 0x34363248), yuv420p(progressive), 1920x1080 [SAR 1:1 DAR 16:9], q=2-31, 23.98 fps, 23.98 tbr, 1k tbn (default)
Metadata:
BPS-eng : 35770043
DURATION-eng : 00:24:07.988000000
NUMBER_OF_FRAMES-eng: 34717
NUMBER_OF_BYTES-eng: 6474324210
SOURCE_ID-eng : 001011
_STATISTICS_WRITING_APP-eng: mkvmerge v48.0.0 ('Fortress Around Your Heart') 64-bit
_STATISTICS_WRITING_DATE_UTC-eng: 2020-08-02 20:31:00
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
Stream #0:1(jpn): Audio: aac ([255][0][0][0] / 0x00FF), 48000 Hz, stereo, s16, 256 kb/s (default)
Metadata:
title : Japanese TrueHD 2.0
BPS-eng : 725950
DURATION-eng : 00:24:08.034000000
NUMBER_OF_FRAMES-eng: 1737640
NUMBER_OF_BYTES-eng: 131400202
SOURCE_ID-eng : 001101
_STATISTICS_WRITING_APP-eng: mkvmerge v48.0.0 ('Fortress Around Your Heart') 64-bit
_STATISTICS_WRITING_DATE_UTC-eng: 2020-08-02 20:31:00
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES SOURCE_ID
encoder : Lavc60.3.100 libfdk_aac
Stream #0:2(eng): Subtitle: ass (default)
Metadata:
title : Full English Subtitles [Baal/SCY]
BPS-eng : 1291
DURATION-eng : 00:24:06.480000000
NUMBER_OF_FRAMES-eng: 2421
NUMBER_OF_BYTES-eng: 233456
_STATISTICS_WRITING_APP-eng: mkvmerge v48.0.0 ('Fortress Around Your Heart') 64-bit
_STATISTICS_WRITING_DATE_UTC-eng: 2020-08-02 20:31:00
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
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video:6322582kB audio:45251kB subtitle:228kB other streams:0kB global headers:2kB muxing overhead: 0.014003%RE: Subtitles on FireTV stick - tmsrxzar - 2023-11-13
your report is consistent with an open Issue on github
https://github.com/jellyfin/jellyfin-androidtv/issues/145#issuecomment-533848679
i do not see a solution made available but i do not believe this has been resolved since the issue is still open
best recommendation is to try a different player as exoplayer may not be up for ASS subs; such as libvlc, an external player or even kodi with the jellyfin addon
secondary recommendation is to convert to srt which is usually more of a task than using a different player
RE: Subtitles on FireTV stick - TheDreadPirate - 2023-11-13
Definitely not the right log. Can you share your main jellyfin log? Should be named "log_<date>.log".
RE: Subtitles on FireTV stick - EchoRs - 2023-11-13
Here's the correct log https://justpaste.it/ceiug
RE: Subtitles on FireTV stick - TheDreadPirate - 2023-11-13
Any particular reason you are using the portable version of ffmpeg? I don't think that will cause any problems, but I'm trying to reduce variables here. Can you switch it back to the ffmpeg bundled with jellyfin and see if the problem persists?