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Problem with name resolution - Printable Version

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+--- Thread: Problem with name resolution (/t-problem-with-name-resolution)

Problem with name resolution - jellyuser - 2023-07-07

Hello everyone, I am having problems when trying to update some episodes metadata. I go to the episode, I click "Refresh metadata" and then choose "Replace all metadata" from the drop down and click "Refresh" button, but nothing happens... When looking at the logs, I find name resolution issues (Pasting below)

I have installed the Plugin in a TrueNAS 13.0 (FreeBSD):
Server: jellyfin
Version: 10.8.10
Operating System: BSD
Architecture: X64

from inside the Jail, I can see that the name is resolving fine, so not sure what could be happening?

Thank you very much in advance.

Code:
root@jellyfin:~ # nslookup api.themoviedb.org
Server:        192.168.2.1
Address:        192.168.2.1#53
Non-authoritative answer:
Name:  api.themoviedb.org
Address: 65.8.248.47
Name:  api.themoviedb.org
Address: 65.8.248.3
Name:  api.themoviedb.org
Address: 65.8.248.48
Name:  api.themoviedb.org
Address: 65.8.248.119
Name:  api.themoviedb.org
Address: 2600:9000:2123:fc00:c:174a:c400:93a1
Name:  api.themoviedb.org
Address: 2600:9000:2123:c200:c:174a:c400:93a1
Name:  api.themoviedb.org
Address: 2600:9000:2123:1c00:c:174a:c400:93a1
Name:  api.themoviedb.org
Address: 2600:9000:2123:8c00:c:174a:c400:93a1
Name:  api.themoviedb.org
Address: 2600:9000:2123:dc00:c:174a:c400:93a1
Name:  api.themoviedb.org
Address: 2600:9000:2123:c800:c:174a:c400:93a1
Name:  api.themoviedb.org
Address: 2600:9000:2123:9400:c:174a:c400:93a1
Name:  api.themoviedb.org
Address: 2600:9000:2123:a800:c:174a:c400:93a1

Code:
[2023-07-07 18:05:18.970 -03:00] [ERR] [8] MediaBrowser.Providers.TV.EpisodeMetadataService: Error in "TheMovieDb"
System.Net.Http.HttpRequestException: Name does not resolve (api.themoviedb.org:443)
---> System.Net.Sockets.SocketException (0xFFFDFFFF): Name does not resolve
  at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.ThrowException(SocketError error, CancellationToken cancellationToken)
  at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.System.Threading.Tasks.Sources.IValueTaskSource.GetResult(Int16 token)
  at System.Net.Sockets.Socket.<ConnectAsync>g__WaitForConnectWithCancellation|277_0(AwaitableSocketAsyncEventArgs saea, ValueTask connectTask, CancellationToken cancellationToken)
  at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken)
  --- End of inner exception stack trace ---
  at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken)
  at System.Net.Http.HttpConnectionPool.ConnectAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
  at System.Net.Http.HttpConnectionPool.CreateHttp11ConnectionAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
  at System.Net.Http.HttpConnectionPool.AddHttp11ConnectionAsync(HttpRequestMessage request)
  at System.Threading.Tasks.TaskCompletionSourceWithCancellation`1.WaitWithCancellationAsync(CancellationToken cancellationToken)
  at System.Net.Http.HttpConnectionPool.GetHttp11ConnectionAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
  at System.Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken)
  at System.Net.Http.DiagnosticsHandler.SendAsyncCore(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
  at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
  at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken)
  at TMDbLib.Rest.RestRequest.SendInternal(HttpMethod method, CancellationToken cancellationToken)
  at TMDbLib.Rest.RestRequest.Get[T](CancellationToken cancellationToken)
  at TMDbLib.Rest.RestRequestExtensions.GetOfT[T](RestRequest request, CancellationToken cancellationToken)
  at TMDbLib.Client.TMDbClient.GetConfigAsync()
  at MediaBrowser.Providers.Plugins.Tmdb.TmdbClientManager.EnsureClientConfigAsync()
  at MediaBrowser.Providers.Plugins.Tmdb.TmdbClientManager.GetEpisodeAsync(Int32 tvShowId, Int32 seasonNumber, Int32 episodeNumber, String displayOrder, String language, String imageLanguages, CancellationToken cancellationToken)
  at MediaBrowser.Providers.Plugins.Tmdb.TV.TmdbEpisodeProvider.GetMetadata(EpisodeInfo info, CancellationToken cancellationToken)
  at MediaBrowser.Providers.Manager.MetadataService`2.ExecuteRemoteProviders(MetadataResult`1 temp, String logName, TIdType id, IEnumerable`1 providers, CancellationToken cancellationToken)

I noticed this happens with other domains as well
Code:
[2023-07-07 18:05:01.600 -03:00] [ERR] [12] Emby.Server.Implementations.Updates.InstallationManager: An error occurred while accessing the plugin manifest: "https://repo.jellyfin.org/releases/plugin/manifest-stable.json"
System.Net.Http.HttpRequestException: Name does not resolve (repo.jellyfin.org:443)
---> System.Net.Sockets.SocketException (0xFFFDFFFF): Name does not resolve
  at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.ThrowException(SocketError error, CancellationToken cancellationToken)
  at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.System.Threading.Tasks.Sources.IValueTaskSource.GetResult(Int16 token)
  at System.Net.Sockets.Socket.<ConnectAsync>g__WaitForConnectWithCancellation|277_0(AwaitableSocketAsyncEventArgs saea, ValueTask connectTask, CancellationToken cancellationToken)
  at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken)
  --- End of inner exception stack trace ---
  at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken)
  at System.Net.Http.HttpConnectionPool.ConnectAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
  at System.Net.Http.HttpConnectionPool.CreateHttp11ConnectionAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
  at System.Net.Http.HttpConnectionPool.AddHttp11ConnectionAsync(HttpRequestMessage request)
  at System.Threading.Tasks.TaskCompletionSourceWithCancellation`1.WaitWithCancellationAsync(CancellationToken cancellationToken)
  at System.Net.Http.HttpConnectionPool.GetHttp11ConnectionAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
  at System.Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken)
  at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
  at System.Net.Http.DecompressionHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
  at Microsoft.Extensions.Http.Logging.LoggingHttpMessageHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
  at Microsoft.Extensions.Http.Logging.LoggingScopeHttpMessageHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
  at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken)
  at System.Net.Http.Json.HttpClientJsonExtensions.GetFromJsonAsyncCore[T](Task`1 taskResponse, JsonSerializerOptions options, CancellationToken cancellationToken)
  at Emby.Server.Implementations.Updates.InstallationManager.GetPackages(String manifestName, String manifest, Boolean filterIncompatible, CancellationToken cancellationToken)
[2023-07-07 18:05:01.630 -03:00] [INF] [12] Emby.Server.Implementations.ScheduledTasks.TaskManager: "Update Plugins" Completed after 0 minute(s) and 0 seconds
[2023-07-07 18:05:01.634 -03:00] [INF] [12] Emby.Server.Implementations.ScheduledTasks.TaskManager: ExecuteQueuedTasks
[2023-07-07 18:05:09.365 -03:00] [INF] [8] Emby.Server.Implementations.HttpServer.WebSocketManager: WS "192.168.2.119" request
[2023-07-07 18:05:18.754 -03:00] [ERR] [8] MediaBrowser.Providers.Subtitles.SubtitleManager: Error downloading subtitles from "Open Subtitles"
System.Net.Http.HttpRequestException: Name does not resolve (api.opensubtitles.com:443)
---> System.Net.Sockets.SocketException (0xFFFDFFFF): Name does not resolve
  at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.ThrowException(SocketError error, CancellationToken cancellationToken)
  at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.System.Threading.Tasks.Sources.IValueTaskSource.GetResult(Int16 token)
  at System.Net.Sockets.Socket.<ConnectAsync>g__WaitForConnectWithCancellation|277_0(AwaitableSocketAsyncEventArgs saea, ValueTask connectTask, CancellationToken cancellationToken)
  at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken)
  --- End of inner exception stack trace ---
  at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken)
  at System.Net.Http.HttpConnectionPool.ConnectAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
  at System.Net.Http.HttpConnectionPool.CreateHttp11ConnectionAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
  at System.Net.Http.HttpConnectionPool.AddHttp11ConnectionAsync(HttpRequestMessage request)
  at System.Threading.Tasks.TaskCompletionSourceWithCancellation`1.WaitWithCancellationAsync(CancellationToken cancellationToken)
  at System.Net.Http.HttpConnectionPool.GetHttp11ConnectionAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
  at System.Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken)
  at System.Net.Http.DiagnosticsHandler.SendAsyncCore(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
  at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
  at System.Net.Http.DecompressionHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
  at Microsoft.Extensions.Http.Logging.LoggingHttpMessageHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
  at Microsoft.Extensions.Http.Logging.LoggingScopeHttpMessageHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
  at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken)
  at Jellyfin.Plugin.OpenSubtitles.OpenSubtitlesHandler.OpenSubtitlesRequestHelper.SendRequestAsync(String url, HttpMethod method, Object body, Dictionary`2 headers, CancellationToken cancellationToken)
  at Jellyfin.Plugin.OpenSubtitles.OpenSubtitlesHandler.RequestHandler.SendRequestAsync(String endpoint, HttpMethod method, Object body, Dictionary`2 headers, String apiKey, Int32 attempt, CancellationToken cancellationToken)
  at Jellyfin.Plugin.OpenSubtitles.OpenSubtitlesHandler.OpenSubtitles.LogInAsync(String username, String password, String apiKey, CancellationToken cancellationToken)
  at Jellyfin.Plugin.OpenSubtitles.OpenSubtitleDownloader.Login(CancellationToken cancellationToken)
  at Jellyfin.Plugin.OpenSubtitles.OpenSubtitleDownloader.Search(SubtitleSearchRequest request, CancellationToken cancellationToken)
  at MediaBrowser.Providers.Subtitles.SubtitleManager.SearchSubtitles(SubtitleSearchRequest request, CancellationToken cancellationToken)
[2023-07-07 18:05:18.759 -03:00] [ERR] [19] MediaBrowser.Providers.Subtitles.SubtitleManager: Error downloading subtitles from "Open Subtitles"
System.Net.Http.HttpRequestException: Name does not resolve (api.opensubtitles.com:443)
---> System.Net.Sockets.SocketException (0xFFFDFFFF): Name does not resolve
  at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.ThrowException(SocketError error, CancellationToken cancellationToken)
  at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.System.Threading.Tasks.Sources.IValueTaskSource.GetResult(Int16 token)
  at System.Net.Sockets.Socket.<ConnectAsync>g__WaitForConnectWithCancellation|277_0(AwaitableSocketAsyncEventArgs saea, ValueTask connectTask, CancellationToken cancellationToken)
  at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken)
  --- End of inner exception stack trace ---
  at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken)
  at System.Net.Http.HttpConnectionPool.ConnectAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
  at System.Net.Http.HttpConnectionPool.CreateHttp11ConnectionAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
  at System.Net.Http.HttpConnectionPool.AddHttp11ConnectionAsync(HttpRequestMessage request)
  at System.Threading.Tasks.TaskCompletionSourceWithCancellation`1.WaitWithCancellationAsync(CancellationToken cancellationToken)
  at System.Net.Http.HttpConnectionPool.GetHttp11ConnectionAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
  at System.Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken)
  at System.Net.Http.DiagnosticsHandler.SendAsyncCore(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
  at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
  at System.Net.Http.DecompressionHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
  at Microsoft.Extensions.Http.Logging.LoggingHttpMessageHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
  at Microsoft.Extensions.Http.Logging.LoggingScopeHttpMessageHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
  at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken)
  at Jellyfin.Plugin.OpenSubtitles.OpenSubtitlesHandler.OpenSubtitlesRequestHelper.SendRequestAsync(String url, HttpMethod method, Object body, Dictionary`2 headers, CancellationToken cancellationToken)
  at Jellyfin.Plugin.OpenSubtitles.OpenSubtitlesHandler.RequestHandler.SendRequestAsync(String endpoint, HttpMethod method, Object body, Dictionary`2 headers, String apiKey, Int32 attempt, CancellationToken cancellationToken)
  at Jellyfin.Plugin.OpenSubtitles.OpenSubtitlesHandler.OpenSubtitles.LogInAsync(String username, String password, String apiKey, CancellationToken cancellationToken)
  at Jellyfin.Plugin.OpenSubtitles.OpenSubtitleDownloader.Login(CancellationToken cancellationToken)
  at Jellyfin.Plugin.OpenSubtitles.OpenSubtitleDownloader.Search(SubtitleSearchRequest request, CancellationToken cancellationToken)
  at MediaBrowser.Providers.Subtitles.SubtitleManager.SearchSubtitles(SubtitleSearchRequest request, CancellationToken cancellationToken)