+- Jellyfin Forum (https://forum.jellyfin.org)
+-- Forum: Support (https://forum.jellyfin.org/f-support)
+--- Forum: Troubleshooting (https://forum.jellyfin.org/f-troubleshooting)
+--- Thread: Can't Reset Password (/t-can-t-reset-password)
Can't Reset Password - mexicanninja - 2023-07-09
Hi all,
I'm running version 10.8.10-1 on a Raspberry Pi installed via Debian repository. After updating from 10.7.7-1 to the latest version, I am being asked to log in again (using both the Android smartphone app and entering the IP address in my browser on my laptop). The username/password combo saved in my password manager is incorrect, so I click on Forgot Password, but when I enter my username, I get an error saying "Please try again within your home network to initiate the password reset process." I know I am on my home network because switching to both the guest WiFi and my 5G network on my phone, the Jellyfin server can't even be found. I am expecting to see a popup saying to navigate to a folder on my server with a temporary PIN to reset my password.
What am I doing wrong?
Thanks.