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+--- Thread: Jellyfin will not play certain video files or resume and fast forward is broken. (/t-jellyfin-will-not-play-certain-video-files-or-resume-and-fast-forward-is-broken)
Jellyfin will not play certain video files or resume and fast forward is broken. - Unplowed0697 - 2024-01-07
Hello,
Long time time Jellyfin user and first time poster! Thank you to all of the developers for all your hard work on this wonderful app.
There is one quirky thing I have noticed. There are certain video files I seem to have issues with playing on my Roku.
I am using Jellyfin channel and Jellyfin server 10.8.13. Maybe someone can shed some light on this for me. Is there a fix for this or a setting I am missing possibly?
Or maybe Jellyfin cannot support these types of video files?
For now i am just running them through Handbrake to reencode them so they will play. Any other suggestions I welcome.
Here are the examples.
This particular video file will not play via my roku. I just get a black screen and the clock just counts as if it is playing. But there is no sound or video.
Video info:
Format : Matroska
Format version : Version 4
File size : 4.71 GiB
Duration : 2 h 10 min
Overall bit rate : 5 174 kb/s
Frame rate : 23.976 FPS
Encoded date : 2022-08-24 02:58:44 UTC
Writing application : mkvmerge v69.0.0 ('Day And Age') 64-bit
Writing library : libebml v1.4.2 + libmatroska v1.6.4 / Lavf59.30.100
Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L5@Main
HDR format : SMPTE ST 2086, HDR10 compatible
Codec ID : V_MPEGH/ISO/HEVC
Duration : 2 h 10 min
Bit rate : 4 404 kb/s
Width : 3 840 pixels
Height : 2 024 pixels
Display aspect ratio : 1.897
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0 (Type 2)
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.024
Stream size : 4.01 GiB (85%)
Writing library : x265 3.5+39-7c7ea0a4b:[Windows][GCC 12.1.0][64 bit] 10bit
Encoding settings : cpuid=1111039 / frame-threads=4 / numa-pools=24 / wpp / no-pmode / no-pme / no-psnr / no-ssim / log-level=2 / input-csp=1 / input-res=3840x2024 / interlace=0 / total-frames=0 / level-idc=0 / high-tier=1 / uhd-bd=0 / ref=2 / no-allow-non-conformance / repeat-headers / annexb / no-aud / no-eob / no-eos / no-hrd / info / hash=0 / no-temporal-layers / open-gop / min-keyint=23 / keyint=250 / gop-lookahead=0 / bframes=4 / b-adapt=2 / b-pyramid / bframe-bias=0 / rc-lookahead=15 / lookahead-slices=8 / scenecut=40 / no-hist-scenecut / radl=0 / no-splice / no-intra-refresh / ctu=64 / min-cu-size=8 / no-rect / no-amp / max-tu-size=32 / tu-inter-depth=1 / tu-intra-depth=1 / limit-tu=0 / rdoq-level=0 / dynamic-rd=0.00 / no-ssim-rd / signhide / no-tskip / nr-intra=0 / nr-inter=0 / no-constrained-intra / strong-intra-smoothing / max-merge=2 / limit-refs=3 / no-limit-modes / me=1 / subme=1 / merange=57 / temporal-mvp / no-frame-dup / no-hme / weightp / no-weightb / no-analyze-src-pics / deblock=0:0 / sao / no-sao-non-deblock / rd=2 / selective-sao=4 / early-skip / rskip / fast-intra / no-tskip-fast / no-cu-lossless / no-b-intra / no-splitrd-skip / rdpenalty=0 / psy-rd=2.00 / psy-rdoq=0.00 / no-rd-refine / no-lossless / cbqpoffs=0 / crqpoffs=0 / rc=abr / bitrate=4400 / qcomp=0.60 / qpstep=4 / stats-write=0 / stats-read=2 / cplxblur=20.0 / qblur=0.5 / ipratio=1.40 / pbratio=1.30 / aq-mode=2 / aq-strength=1.00 / cutree / zone-count=0 / no-strict-cbr / qg-size=32 / no-rc-grain / qpmax=69 / qpmin=0 / no-const-vbv / sar=1 / overscan=0 / videoformat=5 / range=0 / colorprim=9 / transfer=16 / colormatrix=9 / chromaloc=1 / chromaloc-top=2 / chromaloc-bottom=2 / display-window=0 / master-display=G(13250,34500)B(7500,3000)R(34000,16000)WP(15635,16450)L(10000000,50) / cll=897,497 / min-luma=0 / max-luma=1023 / log2-max-poc-lsb=8 / vui-timing-info / vui-hrd-info / slices=1 / no-opt-qp-pps / no-opt-ref-list-length-pps / no-multi-pass-opt-rps / scenecut-bias=0.05 / hist-threshold=0.03 / no-opt-cu-delta-qp / no-aq-motion / hdr10 / hdr10-opt / no-dhdr10-opt / no-idr-recovery-sei / analysis-reuse-level=0 / analysis-save-reuse-level=0 / analysis-load-reuse-level=0 / scale-factor=0 / refine-intra=0 / refine-inter=0 / refine-mv=1 / refine-ctu-distortion=0 / no-limit-sao / ctu-info=0 / no-lowpass-dct / refine-analysis-type=0 / copy-pic=1 / max-ausize-factor=1.0 / no-dynamic-refine / no-single-sei / no-hevc-aq / no-svt / no-field / qp-adaptation-range=1.00 / scenecut-aware-qp=0conformance-window-offsets / right=0 / bottom=0 / decoder-max-rate=0 / no-vbv-live-multi-pass
Default : Yes
Forced : No
Color range : Limited
Color primaries : BT.2020
Transfer characteristics : PQ
Matrix coefficients : BT.2020 non-constant
Mastering display color primaries : Display P3
Mastering display luminance : min: 0.0050 cd/m2, max: 1000 cd/m2
Maximum Content Light Level : 897 cd/m2
Maximum Frame-Average Light Level : 497 cd/m2
Audio
ID : 2
Format : E-AC-3 JOC
Format/Info : Enhanced AC-3 with Joint Object Coding
Commercial name : Dolby Digital Plus with Dolby Atmos
Codec ID : A_EAC3
Duration : 2 h 10 min
Bit rate mode : Constant
Bit rate : 768 kb/s
Channel(s) : 6 channels
Channel layout : L R C LFE Ls Rs
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Bit depth : 32 bits
Compression mode : Lossy
Stream size : 715 MiB (15%)
Language : English
Service kind : Complete Main
Default : Yes
Forced : No
Complexity index : 16
Number of dynamic objects : 15
Bed channel count : 1 channel
Bed channel configuration : LFE
This video will play but I am unable to resume it where I left off and I cannot fast forward or rewind on Roku:
Format : Matroska
Format version : Version 4
File size : 7.02 GiB
Duration : 1 h 56 min
Overall bit rate mode : Variable
Overall bit rate : 8 624 kb/s
Frame rate : 23.976 FPS
Writing application : Lavf58.29.100
Writing library : Lavf58.29.100
ErrorDetectionType : Per level 1
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4
Format settings : CABAC / 4 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 4 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 1 h 56 min
Bit rate mode : Variable
Maximum bit rate : 12.7 Mb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Time code of first frame : 00:00:00;00
Default : Yes
Forced : No
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : A_AAC-2
Duration : 1 h 56 min
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Title : English
Language : English
Default : Yes
Forced : No
Thanks in advance for any help or comments! If more info is needed let me know.
RE: Jellyfin will not play certain video files or resume and fast forward is broken. - TheDreadPirate - 2024-01-07
Search for your issue here
https://github.com/jellyfin/jellyfin-roku/issues
If no one has submitted a similar issue, submit a new issue and provide as much info as possible.
RE: Jellyfin will not play certain video files or resume and fast forward is broken. - toasted-jelly - 2024-01-08
Have you played with codec settings for the Roku app? I don't recall which Roku it is but I believe one of them struggles with native x265, same as if it's a 4k video file and your Roku doesn't support 4k it won't play.