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+---- Thread: SOLVED: Jellyfin no longer getting metadata (/t-solved-jellyfin-no-longer-getting-metadata)
Jellyfin no longer getting metadata - riccochet - 2024-02-13
Hello, i've been working on resolving an issue for the last couple days without success so i thought i would try and get some help!
I have been using Jellyfin fine for a year or so, has worked quite well. I installed a new firewall, and the IP address for the server changed and it hasn't been able to get metadata since.
When i try and search to identify items its just times out. Log files just say there was no response from TheMovieDB and The Open Movie Database after 100 seconds and stops. Also, oddly, when I try to look at the plugin catalog it just hangs and i get a spinning wheel forever. I am only using the default repository. Have tried removing it and adding it again, does the same thing.
From the server itself it looks like its able to get to the internet just fine. DNS works. I have a plex server running on the same server without any issues.
Not sure how to troubleshoot, if the connection to the databases it gets the metadata from is just timing out, i would expect that to be some kind of network problem, but everything seems to be working find from that respect. The log files don't really indicate why there is a problem, the only error is that the connection times out.
If anyone has any suggestions on what to do next i would appreciate it. Running Jellyfin server 10.8.13 on Ubuntu 20.04.
RE: Jellyfin no longer getting metadata - tmsrxzar - 2024-02-13
open a terminal on the server running jellyfin, if in docker run a terminal in the docker
then what is the output of 'ping -c 4 api.themoviedb.org'?
RE: Jellyfin no longer getting metadata - riccochet - 2024-02-13
It resolves to an IPV6 address, but no responses. Not sure if it just doesn't reply to SNMP packets?
PING api.themoviedb.org(2600:9000:263c:1a00:c:174a:c400:93a1 (2600:9000:263c:1a00:c:174a:c400:93a1)) 56 data bytes
--- api.themoviedb.org ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3072ms
RE: Jellyfin no longer getting metadata - TheDreadPirate - 2024-02-13
Do you have IPv6 enabled in Jellyfin? If it is enabled in the OS but not in Jellyfin, I think this would be one of the problems that mismatch causes.
RE: Jellyfin no longer getting metadata - tmsrxzar - 2024-02-13
it does respond to pings, your dns is resolving it to the wrong ip which is dead
https://www.nslookup.io/domains/api.themoviedb.org
RE: Jellyfin no longer getting metadata - riccochet - 2024-02-14
(2024-02-13, 11:53 PM)tmsrxzar Wrote: it does respond to pings, your dns is resolving it to the wrong ip which is dead
https://www.nslookup.io/domains/api.themoviedb.org
This is the way. Looks like my DHCP server was handing out IPV6 addresses and DNS servers, which the clients were then using as authoritative for their lookups. No idea why. Never really seen that happen before. Disabled the IPV6 DHCP server and then made sure my IPV4 DHCP server was handing out the right addresses to clients and it started working again.
RE: Jellyfin no longer getting metadata - TheDreadPirate - 2024-02-14
If you want to keep using IPv6 could you configure your router to use Cloudflare DNS or Google DNS?