+- Jellyfin Forum (https://forum.jellyfin.org)
+-- Forum: Support (https://forum.jellyfin.org/f-support)
+--- Forum: Troubleshooting (https://forum.jellyfin.org/f-troubleshooting)
+--- Thread: Transcoding Crash (/t-transcoding-crash)
Transcoding Crash - Obijc - 2024-07-03
Hello,
I have a problem. I want to enable hardware encoding with my Nvidia 2070 card on my Jellyfin Docker instance running on LinuxServer. I have verified that the drivers are up to date, and Docker has access to the drivers. However, I get an error message every time I start a playback. I don't understand why enabling hardware acceleration without activating hardware encoding doesn't offload the CPU much. When a playback is running without hardware encoding, I can see it in
nvtop, but I can't get hardware encoding to work, which seems very interesting to me.I am on a Debian 11 VM, using Docker and jellyfin 10.9.7
Thank you for your help.
RE: Transcoding Crash - TheDreadPirate - 2024-07-03
You enabled AV1 encoding, which your 2070 does not support. In Dashboard > Playback uncheck both the AV1 decoding box and AV1 encoding box.
This table lists what your GPU can decode and encode.
https://developer.nvidia.com/video-encode-and-decode-gpu-support-matrix-new
RE: Transcoding Crash - Obijc - 2024-07-03
Thank you for your help. Indeed, the 2000 series does not support AVI transcoding. However, I still have a problem. I illustrate this with an MKV movie: when I activate hardware encoding, the player crashes as soon as the movie starts.
RE: Transcoding Crash - TheDreadPirate - 2024-07-03
Can you share your ffmpeg transcode log? It is located in the same directory and is named "ffmpeg.transcode".
RE: Transcoding Crash - TheDreadPirate - 2024-07-03
Wait. I see your problem from the nvidia-smi command. Your driver version is too old. You need to be on driver 520 or newer.
RE: Transcoding Crash - Obijc - 2024-07-03
Thank you very much, indeed it fixed the problem. Sorry for the inconvenience, I didn't realize that the drivers were not up to date.