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+--- Thread: Client stopped working. Web player is fine (/t-client-stopped-working-web-player-is-fine)
Client stopped working. Web player is fine - volcs0 - 2024-07-04
Windows 10.
Latest client (1.11).
Web player is fine.
The client does not work for any video - I tried many different types, resolutions, CODEC, etc. - it just hangs an spins.
Here is what my server log shows during one attempt.
I do not know where the player logs are in Windows 10 - but happy to check them if someone knows.
Thanks.
[13:12:17] [INF] [46] Jellyfin.Api.Helpers.MediaInfoHelper: User policy for volcs0. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
[13:12:18] [INF] [50] Jellyfin.Plugin.PlaybackReporting.EventMonitorEntryPoint: Adding playback tracker : SmVsbHlmaW5NZWRpYVBsYXllciAxLjExLjEgKHdpbmRvd3MteDg2XzY0IDEwKXwxNzIwMDk4NzQwMzIw-db3c43d977334e5dbeef45a704393bdb-50a6424e0fedf41f5d92b09e48bffe9a
[13:12:18] [INF] [50] Jellyfin.Plugin.PlaybackReporting.Data.PlaybackTracker: PlaybackTracker : Adding Start Event : 07/04/2024 13:12:18
[13:12:18] [INF] [50] Jellyfin.Plugin.PlaybackReporting.EventMonitorEntryPoint: Creating StartPlaybackTimer Task
[13:12:18] [INF] [16] Jellyfin.Plugin.PlaybackReporting.EventMonitorEntryPoint: StartPlaybackTimer : Entered
[13:12:18] [INF] [51] Jellyfin.Api.Helpers.MediaInfoHelper: User policy for volcs0. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
[13:12:19] [INF] [51] Jellyfin.Plugin.KodiSyncQueue.EntryPoints.UserSyncNotification: Started user data sync
[13:12:19] [INF] [51] Jellyfin.Plugin.KodiSyncQueue.EntryPoints.UserSyncNotification: User Data Sync: User volcs0 (db3c43d977334e5dbeef45a704393bdb) posted 2 updates
[13:12:19] [INF] [51] Jellyfin.Plugin.KodiSyncQueue.EntryPoints.UserSyncNotification: Finished user data sync, taking 00:00:00.0014574
[13:12:38] [INF] [16] Jellyfin.Plugin.PlaybackReporting.EventMonitorEntryPoint: session.RemoteEndPoint : 172.56.249.60
[13:12:38] [INF] [16] Jellyfin.Plugin.PlaybackReporting.EventMonitorEntryPoint: StartPlaybackTimer : event_playing_id = 50a6424e0fedf41f5d92b09e48bffe9a
[13:12:38] [INF] [16] Jellyfin.Plugin.PlaybackReporting.EventMonitorEntryPoint: StartPlaybackTimer : event_user_id = db3c43d977334e5dbeef45a704393bdb
[13:12:38] [INF] [16] Jellyfin.Plugin.PlaybackReporting.EventMonitorEntryPoint: StartPlaybackTimer : event_user_id_int = 1
[13:12:38] [INF] [16] Jellyfin.Plugin.PlaybackReporting.EventMonitorEntryPoint: StartPlaybackTimer : session_playing_id = 50a6424e0fedf41f5d92b09e48bffe9a
[13:12:38] [INF] [16] Jellyfin.Plugin.PlaybackReporting.EventMonitorEntryPoint: StartPlaybackTimer : session_user_id = db3c43d977334e5dbeef45a704393bdb
[13:12:38] [INF] [16] Jellyfin.Plugin.PlaybackReporting.EventMonitorEntryPoint: StartPlaybackTimer : play_method = DirectPlay
[13:12:38] [INF] [16] Jellyfin.Plugin.PlaybackReporting.EventMonitorEntryPoint: StartPlaybackTimer : e.ClientName = Jellyfin Media Player
[13:12:38] [INF] [16] Jellyfin.Plugin.PlaybackReporting.EventMonitorEntryPoint: StartPlaybackTimer : e.DeviceName = Harper
[13:12:38] [INF] [16] Jellyfin.Plugin.PlaybackReporting.EventMonitorEntryPoint: StartPlaybackTimer : ItemName = The Boys - s01e01 - The Name of the Game
[13:12:38] [INF] [16] Jellyfin.Plugin.PlaybackReporting.EventMonitorEntryPoint: StartPlaybackTimer : ItemId = 50a6424e0fedf41f5d92b09e48bffe9a
[13:12:38] [INF] [16] Jellyfin.Plugin.PlaybackReporting.EventMonitorEntryPoint: StartPlaybackTimer : ItemType = Episode
[13:12:38] [INF] [16] Jellyfin.Plugin.PlaybackReporting.EventMonitorEntryPoint: StartPlaybackTimer : All matches, playback registered
[13:12:38] [INF] [16] Jellyfin.Plugin.PlaybackReporting.EventMonitorEntryPoint: Playback tracker found, adding playback info : SmVsbHlmaW5NZWRpYVBsYXllciAxLjExLjEgKHdpbmRvd3MteDg2XzY0IDEwKXwxNzIwMDk4NzQwMzIw-db3c43d977334e5dbeef45a704393bdb-50a6424e0fedf41f5d92b09e48bffe9a
[13:12:38] [INF] [16] Jellyfin.Plugin.PlaybackReporting.EventMonitorEntryPoint: Saving playback tracking activity in DB
[13:12:38] [INF] [16] Jellyfin.Plugin.PlaybackReporting.EventMonitorEntryPoint: StartPlaybackTimer : Exited
RE: Client stopped working. Web player is fine - TheDreadPirate - 2024-07-04
Can you share your Jellyfin Media Player logs via pastebin?
C:\Users\yourUser\appdata\local\jellyfinmediaplayer
RE: Client stopped working. Web player is fine - volcs0 - 2024-07-04
(2024-07-04, 06:44 PM)TheDreadPirate Wrote: Can you share your Jellyfin Media Player logs via pastebin?
C:\Users\yourUser\appdata\local\jellyfinmediaplayer
Here it is:
https://pastebin.com/Z9f9JNQK
I tried it both with my external facing URL as well as via my internal IP via VPN.
Same result for both.
Thanks for the help.
RE: Client stopped working. Web player is fine - TheDreadPirate - 2024-07-04
I'm assuming you are using a reverse proxy. If so, which one? Can you share your reverse proxy config?
RE: Client stopped working. Web player is fine - volcs0 - 2024-07-05
(2024-07-04, 08:20 PM)TheDreadPirate Wrote: I'm assuming you are using a reverse proxy. If so, which one? Can you share your reverse proxy config?
Well I'm actually using cloudflare. But given the small amount that I myself use, it has not been an issue. By the way, the jellyfin client works on my Android TV. It's just on this PC where it doesn't work. It doesn't matter whether I use my external facing URL, or I do it on my local network by using zero trust.
Thanks again for the advice..
RE: Client stopped working. Web player is fine - TheDreadPirate - 2024-07-05
Do you mean Zero Tier?
RE: Client stopped working. Web player is fine - volcs0 - 2024-07-05
(2024-07-05, 01:36 AM)TheDreadPirate Wrote: Do you mean Zero Tier?
Cloudflare Zero Trust · Cloudflare Zero Trust docs
Creates a tunnel for me to be on my home network.
Does not require any port forwarding.
RE: Client stopped working. Web player is fine - Fate - 2024-07-05
Do you have transcoding logs as well?
Any hardware transcoding setup/enabled?
RE: Client stopped working. Web player is fine - TheDreadPirate - 2024-07-05
(2024-07-05, 02:00 AM)volcs0 Wrote:(2024-07-05, 01:36 AM)TheDreadPirate Wrote: Do you mean Zero Tier?
Cloudflare Zero Trust · Cloudflare Zero Trust docs
Creates a tunnel for me to be on my home network.
Does not require any port forwarding.
For testing, are you able to turn that off? Or have you tried that already?