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playback failed due to a fatal player error - Printable Version

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+--- Thread: playback failed due to a fatal player error (/t-playback-failed-due-to-a-fatal-player-error--7681)

playback failed due to a fatal player error - denissiu - 2024-08-27

Hi there! I'm running jellyfin 10.9.10 on my windows with AMD GPU, when I try to playback video on web interface, it shows playback failed due to a fatal error. But when i use infuse player, it seems fine. Any idea what's the problem? Thank you so much!

here's the log:

Code:
{"Protocol":0,"Id":"3004ef1f52f137f6637faa75c3f4f8cd","Path":"D:\\Media\\Movies\\Inside Out 2 (2024)\\Inside Out 2 (2024).mkv","EncoderPath":null,"EncoderProtocol":null,"Type":0,"Container":"mkv","Size":17873528835,"Name":"Inside Out 2 (2024)","IsRemote":false,"ETag":"4e18800c8b5ea21dbc0f6ac1fa34c035","RunTimeTicks":57805000000,"ReadAtNativeFramerate":false,"IgnoreDts":false,"IgnoreIndex":false,"GenPtsInput":false,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"RequiresOpening":false,"OpenToken":null,"RequiresClosing":false,"LiveStreamId":null,"BufferMs":null,"RequiresLooping":false,"SupportsProbing":true,"VideoType":0,"IsoType":null,"Video3DFormat":null,"MediaStreams":[{"Codec":"subrip","CodecTag":null,"Language":"chi","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":null,"VideoRange":0,"VideoRangeType":0,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":"Undefined","LocalizedDefault":"Default","LocalizedForced":"Forced","LocalizedExternal":"External","LocalizedHearingImpaired":"Hearing Impaired","DisplayTitle":"Chi - SUBRIP - External","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":null,"BitRate":null,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":false,"IsForced":false,"IsHearingImpaired":false,"Height":0,"Width":0,"AverageFrameRate":null,"RealFrameRate":null,"Profile":null,"Type":2,"AspectRatio":null,"Index":0,"Score":null,"IsExternal":true,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":true,"SupportsExternalStream":true,"Path":"D:\\Media\\Movies\\Inside Out 2 (2024)\\Inside Out 2 (2024).zh.srt","PixelFormat":null,"Level":0,"IsAnamorphic":null},{"Codec":"hevc","CodecTag":null,"Language":"eng","ColorRange":null,"ColorSpace":"bt2020nc","ColorTransfer":"smpte2084","ColorPrimaries":"bt2020","DvVersionMajor":1,"DvVersionMinor":0,"DvProfile":8,"DvLevel":6,"RpuPresentFlag":1,"ElPresentFlag":0,"BlPresentFlag":1,"DvBlSignalCompatibilityId":1,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":null,"VideoRange":2,"VideoRangeType":5,"VideoDoViTitle":"DV Profile 8.1 (HDR10)","AudioSpatialFormat":0,"LocalizedUndefined":null,"LocalizedDefault":null,"LocalizedForced":null,"LocalizedExternal":null,"LocalizedHearingImpaired":null,"DisplayTitle":"4K HEVC HDR","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":null,"BitRate":24736308,"BitDepth":10,"RefFrames":1,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":true,"IsForced":false,"IsHearingImpaired":false,"Height":1606,"Width":3840,"AverageFrameRate":24,"RealFrameRate":24,"Profile":"Main 10","Type":1,"AspectRatio":"2.40:1","Index":1,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Path":null,"PixelFormat":"yuv420p10le","Level":150,"IsAnamorphic":false},{"Codec":"eac3","CodecTag":null,"Language":"eng","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":null,"VideoRange":0,"VideoRangeType":0,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":null,"LocalizedDefault":"Default","LocalizedForced":null,"LocalizedExternal":"External","LocalizedHearingImpaired":null,"DisplayTitle":"English - Dolby Digital\u002B - 5.1 - Default","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":"5.1","BitRate":768000,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":6,"SampleRate":48000,"IsDefault":true,"IsForced":false,"IsHearingImpaired":false,"Height":null,"Width":null,"AverageFrameRate":null,"RealFrameRate":null,"Profile":null,"Type":0,"AspectRatio":null,"Index":2,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Path":null,"PixelFormat":null,"Level":0,"IsAnamorphic":null},{"Codec":"subrip","CodecTag":null,"Language":"eng","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":null,"VideoRange":0,"VideoRangeType":0,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":"Undefined","LocalizedDefault":"Default","LocalizedForced":"Forced","LocalizedExternal":"External","LocalizedHearingImpaired":"Hearing Impaired","DisplayTitle":"English - SUBRIP","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":null,"BitRate":null,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":false,"IsForced":false,"IsHearingImpaired":false,"Height":0,"Width":0,"AverageFrameRate":null,"RealFrameRate":null,"Profile":null,"Type":2,"AspectRatio":null,"Index":3,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":true,"SupportsExternalStream":true,"Path":null,"PixelFormat":null,"Level":0,"IsAnamorphic":null},{"Codec":"subrip","CodecTag":null,"Language":"eng","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":"SDH","VideoRange":0,"VideoRangeType":0,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":"Undefined","LocalizedDefault":"Default","LocalizedForced":"Forced","LocalizedExternal":"External","LocalizedHearingImpaired":"Hearing Impaired","DisplayTitle":"SDH - English - Hearing Impaired - SUBRIP","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":null,"BitRate":null,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":false,"IsForced":false,"IsHearingImpaired":true,"Height":0,"Width":0,"AverageFrameRate":null,"RealFrameRate":null,"Profile":null,"Type":2,"AspectRatio":null,"Index":4,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":true,"SupportsExternalStream":true,"Path":null,"PixelFormat":null,"Level":0,"IsAnamorphic":null},{"Codec":"subrip","CodecTag":null,"Language":"eng","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":"SDH","VideoRange":0,"VideoRangeType":0,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":"Undefined","LocalizedDefault":"Default","LocalizedForced":"Forced","LocalizedExternal":"External","LocalizedHearingImpaired":"Hearing Impaired","DisplayTitle":"SDH - English - Hearing Impaired - SUBRIP","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":null,"BitRate":null,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":false,"IsForced":false,"IsHearingImpaired":true,"Height":0,"Width":0,"AverageFrameRate":null,"RealFrameRate":null,"Profile":null,"Type":2,"AspectRatio":null,"Index":5,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":true,"SupportsExternalStream":true,"Path":null,"PixelFormat":null,"Level":0,"IsAnamorphic":null},{"Codec":"subrip","CodecTag":null,"Language":"spa","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":"Latin American","VideoRange":0,"VideoRangeType":0,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":"Undefined","LocalizedDefault":"Default","LocalizedForced":"Forced","LocalizedExternal":"External","LocalizedHearingImpaired":"Hearing Impaired","DisplayTitle":"Latin American - Spanish - SUBRIP","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":null,"BitRate":null,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":false,"IsForced":false,"IsHearingImpaired":false,"Height":0,"Width":0,"AverageFrameRate":null,"RealFrameRate":null,"Profile":null,"Type":2,"AspectRatio":null,"Index":6,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":true,"SupportsExternalStream":true,"Path":null,"PixelFormat":null,"Level":0,"IsAnamorphic":null}],"MediaAttachments":[{"Codec":"mjpeg","CodecTag":"[0][0][0][0]","Comment":null,"Index":12,"FileName":"BEN.THE.MEN.TORRENTS.jpg","MimeType":"image/jpeg","DeliveryUrl":null}],"Formats":[],"Bitrate":25504308,"Timestamp":null,"RequiredHttpHeaders":{},"TranscodingUrl":null,"TranscodingSubProtocol":0,"TranscodingContainer":null,"AnalyzeDurationMs":null,"DefaultAudioStreamIndex":null,"DefaultSubtitleStreamIndex":null}

ffmpeg -analyzeduration 200M -probesize 1G -init_hw_device d3d11va=dx11:,vendor=0x1002 -init_hw_device opencl=ocl@dx11 -filter_hw_device ocl -hwaccel d3d11va -hwaccel_output_format d3d11 -noautorotate -i file:"D:\Media\Movies\Inside Out 2 (2024)\Inside Out 2 (2024).mkv" -noautoscale -map_metadata -1 -map_chapters -1 -threads 0 -map 0:0 -map 0:1 -map -0:s -codec:v:0 hevc_amf -tag:v:0 hvc1 -quality speed -header_insertion_mode gop -gops_per_idr 1 -rc cbr -qmin 0 -qmax 32 -b:v 7232000 -maxrate 7232000 -bufsize 14464000 -profile:v:0 main -level 150 -force_key_frames:0 "expr:gte(t,n_forced*3)" -g:v:0 72 -keyint_min:v:0 72 -vf "setparams=color_primaries=bt2020:color_trc=smpte2084:colorspace=bt2020nc,hwmap=derive_device=opencl,scale_opencl=w=1920:h=802,tonemap_opencl=format=nv12:p=bt709:t=bt709:m=bt709:tonemap=mobius:peak=100:desat=0,hwmap=derive_device=d3d11va:reverse=1,format=d3d11" -codec:a:0 eac3 -ac 6 -ab 640000 -ar 48000 -copyts -avoid_negative_ts disabled -max_muxing_queue_size 2048 -f hls -max_delay 5000000 -hls_time 3 -hls_segment_type fmp4 -hls_fmp4_init_filename "C:\ProgramData\Jellyfin\Server\transcodes\ed8fd155f4997cf012ba58ac07c86998-1.mp4" -start_number 0 -hls_segment_filename "C:\ProgramData\Jellyfin\Server\transcodes\ed8fd155f4997cf012ba58ac07c86998%d.mp4" -hls_playlist_type vod -hls_list_size 0 -y "C:\ProgramData\Jellyfin\Server\transcodes\ed8fd155f4997cf012ba58ac07c86998.m3u8"


ffmpeg version 6.0.1-Jellyfin Copyright (c) 2000-2023 the FFmpeg developers
  built with gcc 13-win32 (GCC)
  configuration: --prefix=/opt/ffmpeg --arch=x86_64 --target-os=mingw32 --cross-prefix=x86_64-w64-mingw32- --pkg-config=pkg-config --pkg-config-flags=--static --extra-version=Jellyfin --disable-ffplay --disable-debug --disable-doc --disable-sdl2 --disable-ptx-compression --disable-w32threads --enable-pthreads --enable-shared --enable-lto --enable-gpl --enable-version3 --enable-schannel --enable-iconv --enable-libxml2 --enable-zlib --enable-lzma --enable-gmp --enable-chromaprint --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libass --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libopenmpt --enable-libwebp --enable-libvpx --enable-libzimg --enable-libx264 --enable-libx265 --enable-libsvtav1 --enable-libdav1d --enable-libfdk-aac --enable-opencl --enable-dxva2 --enable-d3d11va --enable-amf --enable-libvpl --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc
  libavutil      58.  2.100 / 58.  2.100
  libavcodec    60.  3.100 / 60.  3.100
  libavformat    60.  3.100 / 60.  3.100
  libavdevice    60.  1.100 / 60.  1.100
  libavfilter    9.  3.100 /  9.  3.100
  libswscale      7.  1.100 /  7.  1.100
  libswresample  4. 10.100 /  4. 10.100
  libpostproc    57.  1.100 / 57.  1.100
[AVHWDeviceContext @ 000002c7827f9580] Using device 1002:73df (AMD Radeon RX 6750 XT).
Exception Code: 0xC0000005
0x00007FFB1154F76B, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x11CF76B byte(s), amd_comgr_symbolize() + 0x11283DB byte(s)
0x00007FFB11556734, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x11D6734 byte(s), amd_comgr_symbolize() + 0x112F3A4 byte(s)
0x00007FFB1155CECF, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x11DCECF byte(s), amd_comgr_symbolize() + 0x1135B3F byte(s)
0x00007FFB11557BC3, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x11D7BC3 byte(s), amd_comgr_symbolize() + 0x1130833 byte(s)
0x00007FFB11550D96, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x11D0D96 byte(s), amd_comgr_symbolize() + 0x1129A06 byte(s)
0x00007FFB1154941D, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x11C941D byte(s), amd_comgr_symbolize() + 0x112208D byte(s)
0x00007FFB115567F7, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x11D67F7 byte(s), amd_comgr_symbolize() + 0x112F467 byte(s)
0x00007FFB1155CECF, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x11DCECF byte(s), amd_comgr_symbolize() + 0x1135B3F byte(s)
0x00007FFB11557BC3, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x11D7BC3 byte(s), amd_comgr_symbolize() + 0x1130833 byte(s)
0x00007FFB11552BBF, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x11D2BBF byte(s), amd_comgr_symbolize() + 0x112B82F byte(s)
0x00007FFB114DD181, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x115D181 byte(s), amd_comgr_symbolize() + 0x10B5DF1 byte(s)
0x00007FFB114DBA00, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x115BA00 byte(s), amd_comgr_symbolize() + 0x10B4670 byte(s)
0x00007FFB114DB0CE, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x115B0CE byte(s), amd_comgr_symbolize() + 0x10B3D3E byte(s)
0x00007FFB114DE234, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x115E234 byte(s), amd_comgr_symbolize() + 0x10B6EA4 byte(s)
0x00007FFB114DB4EE, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x115B4EE byte(s), amd_comgr_symbolize() + 0x10B415E byte(s)
0x00007FFB114F121B, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x117121B byte(s), amd_comgr_symbolize() + 0x10C9E8B byte(s)
0x00007FFB114F16E5, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x11716E5 byte(s), amd_comgr_symbolize() + 0x10CA355 byte(s)
0x00007FFB114ED3A5, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x116D3A5 byte(s), amd_comgr_symbolize() + 0x10C6015 byte(s)
0x00007FFB114C50F5, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x11450F5 byte(s), amd_comgr_symbolize() + 0x109DD65 byte(s)
0x00007FFB11469DBE, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x10E9DBE byte(s), amd_comgr_symbolize() + 0x1042A2E byte(s)
0x00007FFB11469A94, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x10E9A94 byte(s), amd_comgr_symbolize() + 0x1042704 byte(s)
0x00007FFB114694D1, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x10E94D1 byte(s), amd_comgr_symbolize() + 0x1042141 byte(s)
0x00007FFB1146C108, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x10EC108 byte(s), amd_comgr_symbolize() + 0x1044D78 byte(s)
0x00007FFB11411FAC, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x1091FAC byte(s), amd_comgr_symbolize() + 0xFEAC1C byte(s)
0x00007FFB113CC2A6, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x104C2A6 byte(s), amd_comgr_symbolize() + 0xFA4F16 byte(s)
0x00007FFB12A0FE16, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x268FE16 byte(s), amd_comgr_symbolize() + 0x25E8A86 byte(s)
0x00007FFB127D2677, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x2452677 byte(s), amd_comgr_symbolize() + 0x23AB2E7 byte(s)
0x00007FFB113CB51A, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x104B51A byte(s), amd_comgr_symbolize() + 0xFA418A byte(s)
0x00007FFB127D2504, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x2452504 byte(s), amd_comgr_symbolize() + 0x23AB174 byte(s)
0x00007FFB127BD8BA, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x243D8BA byte(s), amd_comgr_symbolize() + 0x239652A byte(s)
0x00007FFB1103DDC2, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0xCBDDC2 byte(s), amd_comgr_symbolize() + 0xC16A32 byte(s)
0x00007FFB10410EB1, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x90EB1 byte(s)
0x00007FFB104177B1, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x977B1 byte(s)
0x00007FFB10417BF0, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x97BF0 byte(s)
0x00007FFB1040CCD5, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x8CCD5 byte(s)
0x00007FFB10422BEF, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0xA2BEF byte(s), amd_comgr_do_action() + 0xD4F byte(s)
0x00007FFB16E9A636, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amdocl64.dll(0x00007FFB16D20000) + 0x17A636 byte(s), clSetKernelExecInfo() + 0x9B9E6 byte(s)
0x00007FFB16E99EFA, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amdocl64.dll(0x00007FFB16D20000) + 0x179EFA byte(s), clSetKernelExecInfo() + 0x9B2AA byte(s)
0x00007FFB16E9642A, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amdocl64.dll(0x00007FFB16D20000) + 0x17642A byte(s), clSetKernelExecInfo() + 0x977DA byte(s)
0x00007FFB16E45028, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amdocl64.dll(0x00007FFB16D20000) + 0x125028 byte(s), clSetKernelExecInfo() + 0x463D8 byte(s)
0x00007FFB16E18D7B, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amdocl64.dll(0x00007FFB16D20000) + 0xF8D7B byte(s), clSetKernelExecInfo() + 0x1A12B byte(s)
0x00007FFB16E850AA, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amdocl64.dll(0x00007FFB16D20000) + 0x1650AA byte(s), clSetKernelExecInfo() + 0x8645A byte(s)
0x00007FFB16EE6DDB, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amdocl64.dll(0x00007FFB16D20000) + 0x1C6DDB byte(s), clSetKernelExecInfo() + 0xE818B byte(s)
0x00007FFB16EE6D79, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amdocl64.dll(0x00007FFB16D20000) + 0x1C6D79 byte(s), clSetKernelExecInfo() + 0xE8129 byte(s)
0x00007FFB16ECC9A8, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amdocl64.dll(0x00007FFB16D20000) + 0x1AC9A8 byte(s), clSetKernelExecInfo() + 0xCDD58 byte(s)
0x00007FFB16E896A6, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amdocl64.dll(0x00007FFB16D20000) + 0x1696A6 byte(s), clSetKernelExecInfo() + 0x8AA56 byte(s)
0x00007FFB16E8665C, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amdocl64.dll(0x00007FFB16D20000) + 0x16665C byte(s), clSetKernelExecInfo() + 0x87A0C byte(s)
0x00007FFB16E0CD0D, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amdocl64.dll(0x00007FFB16D20000) + 0xECD0D byte(s), clSetKernelExecInfo() + 0xE0BD byte(s)
0x00007FFB16E067F7, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amdocl64.dll(0x00007FFB16D20000) + 0xE67F7 byte(s), clSetKernelExecInfo() + 0x7BA7 byte(s)
0x00007FFB16E2EDAF, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amdocl64.dll(0x00007FFB16D20000) + 0x10EDAF byte(s), clSetKernelExecInfo() + 0x3015F byte(s)
0x00007FFBC0F7257D, C:\Windows\System32\KERNEL32.DLL(0x00007FFBC0F60000) + 0x1257D byte(s), BaseThreadInitThunk() + 0x1D byte(s)
0x00007FFBC2AAAF28, C:\Windows\SYSTEM32\ntdll.dll(0x00007FFBC2A50000) + 0x5AF28 byte(s), RtlUserThreadStart() + 0x28 byte(s)


RE: playback failed due to a fatal player error - TheDreadPirate - 2024-08-27

(2024-08-27, 06:47 PM)denissiu Wrote: Hi there! I'm running jellyfin 10.9.10 on my windows with AMD GPU, when I try to playback video on web interface, it shows playback failed due to a fatal error. But when i use infuse player, it seems fine. Any idea what's the problem? Thank you so much!

here's the log:

Code:
{"Protocol":0,"Id":"3004ef1f52f137f6637faa75c3f4f8cd","Path":"D:\\Media\\Movies\\Inside Out 2 (2024)\\Inside Out 2 (2024).mkv","EncoderPath":null,"EncoderProtocol":null,"Type":0,"Container":"mkv","Size":17873528835,"Name":"Inside Out 2 (2024)","IsRemote":false,"ETag":"4e18800c8b5ea21dbc0f6ac1fa34c035","RunTimeTicks":57805000000,"ReadAtNativeFramerate":false,"IgnoreDts":false,"IgnoreIndex":false,"GenPtsInput":false,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"RequiresOpening":false,"OpenToken":null,"RequiresClosing":false,"LiveStreamId":null,"BufferMs":null,"RequiresLooping":false,"SupportsProbing":true,"VideoType":0,"IsoType":null,"Video3DFormat":null,"MediaStreams":[{"Codec":"subrip","CodecTag":null,"Language":"chi","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":null,"VideoRange":0,"VideoRangeType":0,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":"Undefined","LocalizedDefault":"Default","LocalizedForced":"Forced","LocalizedExternal":"External","LocalizedHearingImpaired":"Hearing Impaired","DisplayTitle":"Chi - SUBRIP - External","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":null,"BitRate":null,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":false,"IsForced":false,"IsHearingImpaired":false,"Height":0,"Width":0,"AverageFrameRate":null,"RealFrameRate":null,"Profile":null,"Type":2,"AspectRatio":null,"Index":0,"Score":null,"IsExternal":true,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":true,"SupportsExternalStream":true,"Path":"D:\\Media\\Movies\\Inside Out 2 (2024)\\Inside Out 2 (2024).zh.srt","PixelFormat":null,"Level":0,"IsAnamorphic":null},{"Codec":"hevc","CodecTag":null,"Language":"eng","ColorRange":null,"ColorSpace":"bt2020nc","ColorTransfer":"smpte2084","ColorPrimaries":"bt2020","DvVersionMajor":1,"DvVersionMinor":0,"DvProfile":8,"DvLevel":6,"RpuPresentFlag":1,"ElPresentFlag":0,"BlPresentFlag":1,"DvBlSignalCompatibilityId":1,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":null,"VideoRange":2,"VideoRangeType":5,"VideoDoViTitle":"DV Profile 8.1 (HDR10)","AudioSpatialFormat":0,"LocalizedUndefined":null,"LocalizedDefault":null,"LocalizedForced":null,"LocalizedExternal":null,"LocalizedHearingImpaired":null,"DisplayTitle":"4K HEVC HDR","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":null,"BitRate":24736308,"BitDepth":10,"RefFrames":1,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":true,"IsForced":false,"IsHearingImpaired":false,"Height":1606,"Width":3840,"AverageFrameRate":24,"RealFrameRate":24,"Profile":"Main 10","Type":1,"AspectRatio":"2.40:1","Index":1,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Path":null,"PixelFormat":"yuv420p10le","Level":150,"IsAnamorphic":false},{"Codec":"eac3","CodecTag":null,"Language":"eng","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":null,"VideoRange":0,"VideoRangeType":0,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":null,"LocalizedDefault":"Default","LocalizedForced":null,"LocalizedExternal":"External","LocalizedHearingImpaired":null,"DisplayTitle":"English - Dolby Digital\u002B - 5.1 - Default","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":"5.1","BitRate":768000,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":6,"SampleRate":48000,"IsDefault":true,"IsForced":false,"IsHearingImpaired":false,"Height":null,"Width":null,"AverageFrameRate":null,"RealFrameRate":null,"Profile":null,"Type":0,"AspectRatio":null,"Index":2,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Path":null,"PixelFormat":null,"Level":0,"IsAnamorphic":null},{"Codec":"subrip","CodecTag":null,"Language":"eng","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":null,"VideoRange":0,"VideoRangeType":0,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":"Undefined","LocalizedDefault":"Default","LocalizedForced":"Forced","LocalizedExternal":"External","LocalizedHearingImpaired":"Hearing Impaired","DisplayTitle":"English - SUBRIP","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":null,"BitRate":null,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":false,"IsForced":false,"IsHearingImpaired":false,"Height":0,"Width":0,"AverageFrameRate":null,"RealFrameRate":null,"Profile":null,"Type":2,"AspectRatio":null,"Index":3,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":true,"SupportsExternalStream":true,"Path":null,"PixelFormat":null,"Level":0,"IsAnamorphic":null},{"Codec":"subrip","CodecTag":null,"Language":"eng","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":"SDH","VideoRange":0,"VideoRangeType":0,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":"Undefined","LocalizedDefault":"Default","LocalizedForced":"Forced","LocalizedExternal":"External","LocalizedHearingImpaired":"Hearing Impaired","DisplayTitle":"SDH - English - Hearing Impaired - SUBRIP","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":null,"BitRate":null,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":false,"IsForced":false,"IsHearingImpaired":true,"Height":0,"Width":0,"AverageFrameRate":null,"RealFrameRate":null,"Profile":null,"Type":2,"AspectRatio":null,"Index":4,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":true,"SupportsExternalStream":true,"Path":null,"PixelFormat":null,"Level":0,"IsAnamorphic":null},{"Codec":"subrip","CodecTag":null,"Language":"eng","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":"SDH","VideoRange":0,"VideoRangeType":0,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":"Undefined","LocalizedDefault":"Default","LocalizedForced":"Forced","LocalizedExternal":"External","LocalizedHearingImpaired":"Hearing Impaired","DisplayTitle":"SDH - English - Hearing Impaired - SUBRIP","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":null,"BitRate":null,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":false,"IsForced":false,"IsHearingImpaired":true,"Height":0,"Width":0,"AverageFrameRate":null,"RealFrameRate":null,"Profile":null,"Type":2,"AspectRatio":null,"Index":5,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":true,"SupportsExternalStream":true,"Path":null,"PixelFormat":null,"Level":0,"IsAnamorphic":null},{"Codec":"subrip","CodecTag":null,"Language":"spa","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":"Latin American","VideoRange":0,"VideoRangeType":0,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":"Undefined","LocalizedDefault":"Default","LocalizedForced":"Forced","LocalizedExternal":"External","LocalizedHearingImpaired":"Hearing Impaired","DisplayTitle":"Latin American - Spanish - SUBRIP","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":null,"BitRate":null,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":false,"IsForced":false,"IsHearingImpaired":false,"Height":0,"Width":0,"AverageFrameRate":null,"RealFrameRate":null,"Profile":null,"Type":2,"AspectRatio":null,"Index":6,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":true,"SupportsExternalStream":true,"Path":null,"PixelFormat":null,"Level":0,"IsAnamorphic":null}],"MediaAttachments":[{"Codec":"mjpeg","CodecTag":"[0][0][0][0]","Comment":null,"Index":12,"FileName":"BEN.THE.MEN.TORRENTS.jpg","MimeType":"image/jpeg","DeliveryUrl":null}],"Formats":[],"Bitrate":25504308,"Timestamp":null,"RequiredHttpHeaders":{},"TranscodingUrl":null,"TranscodingSubProtocol":0,"TranscodingContainer":null,"AnalyzeDurationMs":null,"DefaultAudioStreamIndex":null,"DefaultSubtitleStreamIndex":null}

ffmpeg -analyzeduration 200M -probesize 1G -init_hw_device d3d11va=dx11:,vendor=0x1002 -init_hw_device opencl=ocl@dx11 -filter_hw_device ocl -hwaccel d3d11va -hwaccel_output_format d3d11 -noautorotate -i file:"D:\Media\Movies\Inside Out 2 (2024)\Inside Out 2 (2024).mkv" -noautoscale -map_metadata -1 -map_chapters -1 -threads 0 -map 0:0 -map 0:1 -map -0:s -codec:v:0 hevc_amf -tag:v:0 hvc1 -quality speed -header_insertion_mode gop -gops_per_idr 1 -rc cbr -qmin 0 -qmax 32 -b:v 7232000 -maxrate 7232000 -bufsize 14464000 -profile:v:0 main -level 150 -force_key_frames:0 "expr:gte(t,n_forced*3)" -g:v:0 72 -keyint_min:v:0 72 -vf "setparams=color_primaries=bt2020:color_trc=smpte2084:colorspace=bt2020nc,hwmap=derive_device=opencl,scale_opencl=w=1920:h=802,tonemap_opencl=format=nv12:p=bt709:t=bt709:m=bt709:tonemap=mobius:peak=100:desat=0,hwmap=derive_device=d3d11va:reverse=1,format=d3d11" -codec:a:0 eac3 -ac 6 -ab 640000 -ar 48000 -copyts -avoid_negative_ts disabled -max_muxing_queue_size 2048 -f hls -max_delay 5000000 -hls_time 3 -hls_segment_type fmp4 -hls_fmp4_init_filename "C:\ProgramData\Jellyfin\Server\transcodes\ed8fd155f4997cf012ba58ac07c86998-1.mp4" -start_number 0 -hls_segment_filename "C:\ProgramData\Jellyfin\Server\transcodes\ed8fd155f4997cf012ba58ac07c86998%d.mp4" -hls_playlist_type vod -hls_list_size 0 -y "C:\ProgramData\Jellyfin\Server\transcodes\ed8fd155f4997cf012ba58ac07c86998.m3u8"


ffmpeg version 6.0.1-Jellyfin Copyright (c) 2000-2023 the FFmpeg developers
  built with gcc 13-win32 (GCC)
  configuration: --prefix=/opt/ffmpeg --arch=x86_64 --target-os=mingw32 --cross-prefix=x86_64-w64-mingw32- --pkg-config=pkg-config --pkg-config-flags=--static --extra-version=Jellyfin --disable-ffplay --disable-debug --disable-doc --disable-sdl2 --disable-ptx-compression --disable-w32threads --enable-pthreads --enable-shared --enable-lto --enable-gpl --enable-version3 --enable-schannel --enable-iconv --enable-libxml2 --enable-zlib --enable-lzma --enable-gmp --enable-chromaprint --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libass --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libopenmpt --enable-libwebp --enable-libvpx --enable-libzimg --enable-libx264 --enable-libx265 --enable-libsvtav1 --enable-libdav1d --enable-libfdk-aac --enable-opencl --enable-dxva2 --enable-d3d11va --enable-amf --enable-libvpl --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc
  libavutil      58.  2.100 / 58.  2.100
  libavcodec    60.  3.100 / 60.  3.100
  libavformat    60.  3.100 / 60.  3.100
  libavdevice    60.  1.100 / 60.  1.100
  libavfilter    9.  3.100 /  9.  3.100
  libswscale      7.  1.100 /  7.  1.100
  libswresample  4. 10.100 /  4. 10.100
  libpostproc    57.  1.100 / 57.  1.100
[AVHWDeviceContext @ 000002c7827f9580] Using device 1002:73df (AMD Radeon RX 6750 XT).
Exception Code: 0xC0000005
0x00007FFB1154F76B, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x11CF76B byte(s), amd_comgr_symbolize() + 0x11283DB byte(s)
0x00007FFB11556734, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x11D6734 byte(s), amd_comgr_symbolize() + 0x112F3A4 byte(s)
0x00007FFB1155CECF, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x11DCECF byte(s), amd_comgr_symbolize() + 0x1135B3F byte(s)
0x00007FFB11557BC3, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x11D7BC3 byte(s), amd_comgr_symbolize() + 0x1130833 byte(s)
0x00007FFB11550D96, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x11D0D96 byte(s), amd_comgr_symbolize() + 0x1129A06 byte(s)
0x00007FFB1154941D, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x11C941D byte(s), amd_comgr_symbolize() + 0x112208D byte(s)
0x00007FFB115567F7, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x11D67F7 byte(s), amd_comgr_symbolize() + 0x112F467 byte(s)
0x00007FFB1155CECF, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x11DCECF byte(s), amd_comgr_symbolize() + 0x1135B3F byte(s)
0x00007FFB11557BC3, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x11D7BC3 byte(s), amd_comgr_symbolize() + 0x1130833 byte(s)
0x00007FFB11552BBF, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x11D2BBF byte(s), amd_comgr_symbolize() + 0x112B82F byte(s)
0x00007FFB114DD181, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x115D181 byte(s), amd_comgr_symbolize() + 0x10B5DF1 byte(s)
0x00007FFB114DBA00, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x115BA00 byte(s), amd_comgr_symbolize() + 0x10B4670 byte(s)
0x00007FFB114DB0CE, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x115B0CE byte(s), amd_comgr_symbolize() + 0x10B3D3E byte(s)
0x00007FFB114DE234, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x115E234 byte(s), amd_comgr_symbolize() + 0x10B6EA4 byte(s)
0x00007FFB114DB4EE, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x115B4EE byte(s), amd_comgr_symbolize() + 0x10B415E byte(s)
0x00007FFB114F121B, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x117121B byte(s), amd_comgr_symbolize() + 0x10C9E8B byte(s)
0x00007FFB114F16E5, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x11716E5 byte(s), amd_comgr_symbolize() + 0x10CA355 byte(s)
0x00007FFB114ED3A5, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x116D3A5 byte(s), amd_comgr_symbolize() + 0x10C6015 byte(s)
0x00007FFB114C50F5, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x11450F5 byte(s), amd_comgr_symbolize() + 0x109DD65 byte(s)
0x00007FFB11469DBE, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x10E9DBE byte(s), amd_comgr_symbolize() + 0x1042A2E byte(s)
0x00007FFB11469A94, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x10E9A94 byte(s), amd_comgr_symbolize() + 0x1042704 byte(s)
0x00007FFB114694D1, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x10E94D1 byte(s), amd_comgr_symbolize() + 0x1042141 byte(s)
0x00007FFB1146C108, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x10EC108 byte(s), amd_comgr_symbolize() + 0x1044D78 byte(s)
0x00007FFB11411FAC, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x1091FAC byte(s), amd_comgr_symbolize() + 0xFEAC1C byte(s)
0x00007FFB113CC2A6, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x104C2A6 byte(s), amd_comgr_symbolize() + 0xFA4F16 byte(s)
0x00007FFB12A0FE16, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x268FE16 byte(s), amd_comgr_symbolize() + 0x25E8A86 byte(s)
0x00007FFB127D2677, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x2452677 byte(s), amd_comgr_symbolize() + 0x23AB2E7 byte(s)
0x00007FFB113CB51A, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x104B51A byte(s), amd_comgr_symbolize() + 0xFA418A byte(s)
0x00007FFB127D2504, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x2452504 byte(s), amd_comgr_symbolize() + 0x23AB174 byte(s)
0x00007FFB127BD8BA, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x243D8BA byte(s), amd_comgr_symbolize() + 0x239652A byte(s)
0x00007FFB1103DDC2, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0xCBDDC2 byte(s), amd_comgr_symbolize() + 0xC16A32 byte(s)
0x00007FFB10410EB1, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x90EB1 byte(s)
0x00007FFB104177B1, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x977B1 byte(s)
0x00007FFB10417BF0, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x97BF0 byte(s)
0x00007FFB1040CCD5, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x8CCD5 byte(s)
0x00007FFB10422BEF, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0xA2BEF byte(s), amd_comgr_do_action() + 0xD4F byte(s)
0x00007FFB16E9A636, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amdocl64.dll(0x00007FFB16D20000) + 0x17A636 byte(s), clSetKernelExecInfo() + 0x9B9E6 byte(s)
0x00007FFB16E99EFA, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amdocl64.dll(0x00007FFB16D20000) + 0x179EFA byte(s), clSetKernelExecInfo() + 0x9B2AA byte(s)
0x00007FFB16E9642A, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amdocl64.dll(0x00007FFB16D20000) + 0x17642A byte(s), clSetKernelExecInfo() + 0x977DA byte(s)
0x00007FFB16E45028, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amdocl64.dll(0x00007FFB16D20000) + 0x125028 byte(s), clSetKernelExecInfo() + 0x463D8 byte(s)
0x00007FFB16E18D7B, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amdocl64.dll(0x00007FFB16D20000) + 0xF8D7B byte(s), clSetKernelExecInfo() + 0x1A12B byte(s)
0x00007FFB16E850AA, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amdocl64.dll(0x00007FFB16D20000) + 0x1650AA byte(s), clSetKernelExecInfo() + 0x8645A byte(s)
0x00007FFB16EE6DDB, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amdocl64.dll(0x00007FFB16D20000) + 0x1C6DDB byte(s), clSetKernelExecInfo() + 0xE818B byte(s)
0x00007FFB16EE6D79, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amdocl64.dll(0x00007FFB16D20000) + 0x1C6D79 byte(s), clSetKernelExecInfo() + 0xE8129 byte(s)
0x00007FFB16ECC9A8, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amdocl64.dll(0x00007FFB16D20000) + 0x1AC9A8 byte(s), clSetKernelExecInfo() + 0xCDD58 byte(s)
0x00007FFB16E896A6, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amdocl64.dll(0x00007FFB16D20000) + 0x1696A6 byte(s), clSetKernelExecInfo() + 0x8AA56 byte(s)
0x00007FFB16E8665C, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amdocl64.dll(0x00007FFB16D20000) + 0x16665C byte(s), clSetKernelExecInfo() + 0x87A0C byte(s)
0x00007FFB16E0CD0D, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amdocl64.dll(0x00007FFB16D20000) + 0xECD0D byte(s), clSetKernelExecInfo() + 0xE0BD byte(s)
0x00007FFB16E067F7, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amdocl64.dll(0x00007FFB16D20000) + 0xE67F7 byte(s), clSetKernelExecInfo() + 0x7BA7 byte(s)
0x00007FFB16E2EDAF, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amdocl64.dll(0x00007FFB16D20000) + 0x10EDAF byte(s), clSetKernelExecInfo() + 0x3015F byte(s)
0x00007FFBC0F7257D, C:\Windows\System32\KERNEL32.DLL(0x00007FFBC0F60000) + 0x1257D byte(s), BaseThreadInitThunk() + 0x1D byte(s)
0x00007FFBC2AAAF28, C:\Windows\SYSTEM32\ntdll.dll(0x00007FFBC2A50000) + 0x5AF28 byte(s), RtlUserThreadStart() + 0x28 byte(s)

Try updating or reinstalling your AMD GPU drivers.

Infuse is probably direct playing the file (no video transcoding thus no GPU involved).

RE: playback failed due to a fatal player error - theguymadmax - 2024-08-27

Looks like a driver issue.

Follow these instructions: https://jellyfin.org/docs/general/administration/hardware-acceleration/amd/#configure-on-windows-host
  - Wipe the old driver with DDU if you upgraded from a pre-GCN AMD GPU without doing a fresh installation.
  - Clean install the latest driver from AMD Drivers and Support.

RE: playback failed due to a fatal player error - denissiu - 2024-08-27

(2024-08-27, 07:17 PM)TheDreadPirate Wrote:
(2024-08-27, 06:47 PM)denissiu Wrote: Hi there! I'm running jellyfin 10.9.10 on my windows with AMD GPU, when I try to playback video on web interface, it shows playback failed due to a fatal error. But when i use infuse player, it seems fine. Any idea what's the problem? Thank you so much!

here's the log:

Code:
{"Protocol":0,"Id":"3004ef1f52f137f6637faa75c3f4f8cd","Path":"D:\\Media\\Movies\\Inside Out 2 (2024)\\Inside Out 2 (2024).mkv","EncoderPath":null,"EncoderProtocol":null,"Type":0,"Container":"mkv","Size":17873528835,"Name":"Inside Out 2 (2024)","IsRemote":false,"ETag":"4e18800c8b5ea21dbc0f6ac1fa34c035","RunTimeTicks":57805000000,"ReadAtNativeFramerate":false,"IgnoreDts":false,"IgnoreIndex":false,"GenPtsInput":false,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"RequiresOpening":false,"OpenToken":null,"RequiresClosing":false,"LiveStreamId":null,"BufferMs":null,"RequiresLooping":false,"SupportsProbing":true,"VideoType":0,"IsoType":null,"Video3DFormat":null,"MediaStreams":[{"Codec":"subrip","CodecTag":null,"Language":"chi","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":null,"VideoRange":0,"VideoRangeType":0,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":"Undefined","LocalizedDefault":"Default","LocalizedForced":"Forced","LocalizedExternal":"External","LocalizedHearingImpaired":"Hearing Impaired","DisplayTitle":"Chi - SUBRIP - External","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":null,"BitRate":null,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":false,"IsForced":false,"IsHearingImpaired":false,"Height":0,"Width":0,"AverageFrameRate":null,"RealFrameRate":null,"Profile":null,"Type":2,"AspectRatio":null,"Index":0,"Score":null,"IsExternal":true,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":true,"SupportsExternalStream":true,"Path":"D:\\Media\\Movies\\Inside Out 2 (2024)\\Inside Out 2 (2024).zh.srt","PixelFormat":null,"Level":0,"IsAnamorphic":null},{"Codec":"hevc","CodecTag":null,"Language":"eng","ColorRange":null,"ColorSpace":"bt2020nc","ColorTransfer":"smpte2084","ColorPrimaries":"bt2020","DvVersionMajor":1,"DvVersionMinor":0,"DvProfile":8,"DvLevel":6,"RpuPresentFlag":1,"ElPresentFlag":0,"BlPresentFlag":1,"DvBlSignalCompatibilityId":1,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":null,"VideoRange":2,"VideoRangeType":5,"VideoDoViTitle":"DV Profile 8.1 (HDR10)","AudioSpatialFormat":0,"LocalizedUndefined":null,"LocalizedDefault":null,"LocalizedForced":null,"LocalizedExternal":null,"LocalizedHearingImpaired":null,"DisplayTitle":"4K HEVC HDR","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":null,"BitRate":24736308,"BitDepth":10,"RefFrames":1,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":true,"IsForced":false,"IsHearingImpaired":false,"Height":1606,"Width":3840,"AverageFrameRate":24,"RealFrameRate":24,"Profile":"Main 10","Type":1,"AspectRatio":"2.40:1","Index":1,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Path":null,"PixelFormat":"yuv420p10le","Level":150,"IsAnamorphic":false},{"Codec":"eac3","CodecTag":null,"Language":"eng","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":null,"VideoRange":0,"VideoRangeType":0,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":null,"LocalizedDefault":"Default","LocalizedForced":null,"LocalizedExternal":"External","LocalizedHearingImpaired":null,"DisplayTitle":"English - Dolby Digital\u002B - 5.1 - Default","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":"5.1","BitRate":768000,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":6,"SampleRate":48000,"IsDefault":true,"IsForced":false,"IsHearingImpaired":false,"Height":null,"Width":null,"AverageFrameRate":null,"RealFrameRate":null,"Profile":null,"Type":0,"AspectRatio":null,"Index":2,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Path":null,"PixelFormat":null,"Level":0,"IsAnamorphic":null},{"Codec":"subrip","CodecTag":null,"Language":"eng","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":null,"VideoRange":0,"VideoRangeType":0,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":"Undefined","LocalizedDefault":"Default","LocalizedForced":"Forced","LocalizedExternal":"External","LocalizedHearingImpaired":"Hearing Impaired","DisplayTitle":"English - SUBRIP","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":null,"BitRate":null,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":false,"IsForced":false,"IsHearingImpaired":false,"Height":0,"Width":0,"AverageFrameRate":null,"RealFrameRate":null,"Profile":null,"Type":2,"AspectRatio":null,"Index":3,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":true,"SupportsExternalStream":true,"Path":null,"PixelFormat":null,"Level":0,"IsAnamorphic":null},{"Codec":"subrip","CodecTag":null,"Language":"eng","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":"SDH","VideoRange":0,"VideoRangeType":0,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":"Undefined","LocalizedDefault":"Default","LocalizedForced":"Forced","LocalizedExternal":"External","LocalizedHearingImpaired":"Hearing Impaired","DisplayTitle":"SDH - English - Hearing Impaired - SUBRIP","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":null,"BitRate":null,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":false,"IsForced":false,"IsHearingImpaired":true,"Height":0,"Width":0,"AverageFrameRate":null,"RealFrameRate":null,"Profile":null,"Type":2,"AspectRatio":null,"Index":4,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":true,"SupportsExternalStream":true,"Path":null,"PixelFormat":null,"Level":0,"IsAnamorphic":null},{"Codec":"subrip","CodecTag":null,"Language":"eng","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":"SDH","VideoRange":0,"VideoRangeType":0,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":"Undefined","LocalizedDefault":"Default","LocalizedForced":"Forced","LocalizedExternal":"External","LocalizedHearingImpaired":"Hearing Impaired","DisplayTitle":"SDH - English - Hearing Impaired - SUBRIP","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":null,"BitRate":null,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":false,"IsForced":false,"IsHearingImpaired":true,"Height":0,"Width":0,"AverageFrameRate":null,"RealFrameRate":null,"Profile":null,"Type":2,"AspectRatio":null,"Index":5,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":true,"SupportsExternalStream":true,"Path":null,"PixelFormat":null,"Level":0,"IsAnamorphic":null},{"Codec":"subrip","CodecTag":null,"Language":"spa","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":"Latin American","VideoRange":0,"VideoRangeType":0,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":"Undefined","LocalizedDefault":"Default","LocalizedForced":"Forced","LocalizedExternal":"External","LocalizedHearingImpaired":"Hearing Impaired","DisplayTitle":"Latin American - Spanish - SUBRIP","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":null,"BitRate":null,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":false,"IsForced":false,"IsHearingImpaired":false,"Height":0,"Width":0,"AverageFrameRate":null,"RealFrameRate":null,"Profile":null,"Type":2,"AspectRatio":null,"Index":6,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":true,"SupportsExternalStream":true,"Path":null,"PixelFormat":null,"Level":0,"IsAnamorphic":null}],"MediaAttachments":[{"Codec":"mjpeg","CodecTag":"[0][0][0][0]","Comment":null,"Index":12,"FileName":"BEN.THE.MEN.TORRENTS.jpg","MimeType":"image/jpeg","DeliveryUrl":null}],"Formats":[],"Bitrate":25504308,"Timestamp":null,"RequiredHttpHeaders":{},"TranscodingUrl":null,"TranscodingSubProtocol":0,"TranscodingContainer":null,"AnalyzeDurationMs":null,"DefaultAudioStreamIndex":null,"DefaultSubtitleStreamIndex":null}

ffmpeg -analyzeduration 200M -probesize 1G -init_hw_device d3d11va=dx11:,vendor=0x1002 -init_hw_device opencl=ocl@dx11 -filter_hw_device ocl -hwaccel d3d11va -hwaccel_output_format d3d11 -noautorotate -i file:"D:\Media\Movies\Inside Out 2 (2024)\Inside Out 2 (2024).mkv" -noautoscale -map_metadata -1 -map_chapters -1 -threads 0 -map 0:0 -map 0:1 -map -0:s -codec:v:0 hevc_amf -tag:v:0 hvc1 -quality speed -header_insertion_mode gop -gops_per_idr 1 -rc cbr -qmin 0 -qmax 32 -b:v 7232000 -maxrate 7232000 -bufsize 14464000 -profile:v:0 main -level 150 -force_key_frames:0 "expr:gte(t,n_forced*3)" -g:v:0 72 -keyint_min:v:0 72 -vf "setparams=color_primaries=bt2020:color_trc=smpte2084:colorspace=bt2020nc,hwmap=derive_device=opencl,scale_opencl=w=1920:h=802,tonemap_opencl=format=nv12:p=bt709:t=bt709:m=bt709:tonemap=mobius:peak=100:desat=0,hwmap=derive_device=d3d11va:reverse=1,format=d3d11" -codec:a:0 eac3 -ac 6 -ab 640000 -ar 48000 -copyts -avoid_negative_ts disabled -max_muxing_queue_size 2048 -f hls -max_delay 5000000 -hls_time 3 -hls_segment_type fmp4 -hls_fmp4_init_filename "C:\ProgramData\Jellyfin\Server\transcodes\ed8fd155f4997cf012ba58ac07c86998-1.mp4" -start_number 0 -hls_segment_filename "C:\ProgramData\Jellyfin\Server\transcodes\ed8fd155f4997cf012ba58ac07c86998%d.mp4" -hls_playlist_type vod -hls_list_size 0 -y "C:\ProgramData\Jellyfin\Server\transcodes\ed8fd155f4997cf012ba58ac07c86998.m3u8"


ffmpeg version 6.0.1-Jellyfin Copyright (c) 2000-2023 the FFmpeg developers
  built with gcc 13-win32 (GCC)
  configuration: --prefix=/opt/ffmpeg --arch=x86_64 --target-os=mingw32 --cross-prefix=x86_64-w64-mingw32- --pkg-config=pkg-config --pkg-config-flags=--static --extra-version=Jellyfin --disable-ffplay --disable-debug --disable-doc --disable-sdl2 --disable-ptx-compression --disable-w32threads --enable-pthreads --enable-shared --enable-lto --enable-gpl --enable-version3 --enable-schannel --enable-iconv --enable-libxml2 --enable-zlib --enable-lzma --enable-gmp --enable-chromaprint --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libass --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libopenmpt --enable-libwebp --enable-libvpx --enable-libzimg --enable-libx264 --enable-libx265 --enable-libsvtav1 --enable-libdav1d --enable-libfdk-aac --enable-opencl --enable-dxva2 --enable-d3d11va --enable-amf --enable-libvpl --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc
  libavutil      58.  2.100 / 58.  2.100
  libavcodec    60.  3.100 / 60.  3.100
  libavformat    60.  3.100 / 60.  3.100
  libavdevice    60.  1.100 / 60.  1.100
  libavfilter    9.  3.100 /  9.  3.100
  libswscale      7.  1.100 /  7.  1.100
  libswresample  4. 10.100 /  4. 10.100
  libpostproc    57.  1.100 / 57.  1.100
[AVHWDeviceContext @ 000002c7827f9580] Using device 1002:73df (AMD Radeon RX 6750 XT).
Exception Code: 0xC0000005
0x00007FFB1154F76B, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x11CF76B byte(s), amd_comgr_symbolize() + 0x11283DB byte(s)
0x00007FFB11556734, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x11D6734 byte(s), amd_comgr_symbolize() + 0x112F3A4 byte(s)
0x00007FFB1155CECF, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x11DCECF byte(s), amd_comgr_symbolize() + 0x1135B3F byte(s)
0x00007FFB11557BC3, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x11D7BC3 byte(s), amd_comgr_symbolize() + 0x1130833 byte(s)
0x00007FFB11550D96, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x11D0D96 byte(s), amd_comgr_symbolize() + 0x1129A06 byte(s)
0x00007FFB1154941D, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x11C941D byte(s), amd_comgr_symbolize() + 0x112208D byte(s)
0x00007FFB115567F7, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x11D67F7 byte(s), amd_comgr_symbolize() + 0x112F467 byte(s)
0x00007FFB1155CECF, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x11DCECF byte(s), amd_comgr_symbolize() + 0x1135B3F byte(s)
0x00007FFB11557BC3, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x11D7BC3 byte(s), amd_comgr_symbolize() + 0x1130833 byte(s)
0x00007FFB11552BBF, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x11D2BBF byte(s), amd_comgr_symbolize() + 0x112B82F byte(s)
0x00007FFB114DD181, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x115D181 byte(s), amd_comgr_symbolize() + 0x10B5DF1 byte(s)
0x00007FFB114DBA00, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x115BA00 byte(s), amd_comgr_symbolize() + 0x10B4670 byte(s)
0x00007FFB114DB0CE, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x115B0CE byte(s), amd_comgr_symbolize() + 0x10B3D3E byte(s)
0x00007FFB114DE234, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x115E234 byte(s), amd_comgr_symbolize() + 0x10B6EA4 byte(s)
0x00007FFB114DB4EE, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x115B4EE byte(s), amd_comgr_symbolize() + 0x10B415E byte(s)
0x00007FFB114F121B, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x117121B byte(s), amd_comgr_symbolize() + 0x10C9E8B byte(s)
0x00007FFB114F16E5, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x11716E5 byte(s), amd_comgr_symbolize() + 0x10CA355 byte(s)
0x00007FFB114ED3A5, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x116D3A5 byte(s), amd_comgr_symbolize() + 0x10C6015 byte(s)
0x00007FFB114C50F5, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x11450F5 byte(s), amd_comgr_symbolize() + 0x109DD65 byte(s)
0x00007FFB11469DBE, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x10E9DBE byte(s), amd_comgr_symbolize() + 0x1042A2E byte(s)
0x00007FFB11469A94, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x10E9A94 byte(s), amd_comgr_symbolize() + 0x1042704 byte(s)
0x00007FFB114694D1, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x10E94D1 byte(s), amd_comgr_symbolize() + 0x1042141 byte(s)
0x00007FFB1146C108, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x10EC108 byte(s), amd_comgr_symbolize() + 0x1044D78 byte(s)
0x00007FFB11411FAC, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x1091FAC byte(s), amd_comgr_symbolize() + 0xFEAC1C byte(s)
0x00007FFB113CC2A6, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x104C2A6 byte(s), amd_comgr_symbolize() + 0xFA4F16 byte(s)
0x00007FFB12A0FE16, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x268FE16 byte(s), amd_comgr_symbolize() + 0x25E8A86 byte(s)
0x00007FFB127D2677, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x2452677 byte(s), amd_comgr_symbolize() + 0x23AB2E7 byte(s)
0x00007FFB113CB51A, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x104B51A byte(s), amd_comgr_symbolize() + 0xFA418A byte(s)
0x00007FFB127D2504, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x2452504 byte(s), amd_comgr_symbolize() + 0x23AB174 byte(s)
0x00007FFB127BD8BA, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x243D8BA byte(s), amd_comgr_symbolize() + 0x239652A byte(s)
0x00007FFB1103DDC2, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0xCBDDC2 byte(s), amd_comgr_symbolize() + 0xC16A32 byte(s)
0x00007FFB10410EB1, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x90EB1 byte(s)
0x00007FFB104177B1, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x977B1 byte(s)
0x00007FFB10417BF0, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x97BF0 byte(s)
0x00007FFB1040CCD5, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0x8CCD5 byte(s)
0x00007FFB10422BEF, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amd_comgr_2.dll(0x00007FFB10380000) + 0xA2BEF byte(s), amd_comgr_do_action() + 0xD4F byte(s)
0x00007FFB16E9A636, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amdocl64.dll(0x00007FFB16D20000) + 0x17A636 byte(s), clSetKernelExecInfo() + 0x9B9E6 byte(s)
0x00007FFB16E99EFA, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amdocl64.dll(0x00007FFB16D20000) + 0x179EFA byte(s), clSetKernelExecInfo() + 0x9B2AA byte(s)
0x00007FFB16E9642A, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amdocl64.dll(0x00007FFB16D20000) + 0x17642A byte(s), clSetKernelExecInfo() + 0x977DA byte(s)
0x00007FFB16E45028, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amdocl64.dll(0x00007FFB16D20000) + 0x125028 byte(s), clSetKernelExecInfo() + 0x463D8 byte(s)
0x00007FFB16E18D7B, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amdocl64.dll(0x00007FFB16D20000) + 0xF8D7B byte(s), clSetKernelExecInfo() + 0x1A12B byte(s)
0x00007FFB16E850AA, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amdocl64.dll(0x00007FFB16D20000) + 0x1650AA byte(s), clSetKernelExecInfo() + 0x8645A byte(s)
0x00007FFB16EE6DDB, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amdocl64.dll(0x00007FFB16D20000) + 0x1C6DDB byte(s), clSetKernelExecInfo() + 0xE818B byte(s)
0x00007FFB16EE6D79, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amdocl64.dll(0x00007FFB16D20000) + 0x1C6D79 byte(s), clSetKernelExecInfo() + 0xE8129 byte(s)
0x00007FFB16ECC9A8, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amdocl64.dll(0x00007FFB16D20000) + 0x1AC9A8 byte(s), clSetKernelExecInfo() + 0xCDD58 byte(s)
0x00007FFB16E896A6, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amdocl64.dll(0x00007FFB16D20000) + 0x1696A6 byte(s), clSetKernelExecInfo() + 0x8AA56 byte(s)
0x00007FFB16E8665C, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amdocl64.dll(0x00007FFB16D20000) + 0x16665C byte(s), clSetKernelExecInfo() + 0x87A0C byte(s)
0x00007FFB16E0CD0D, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amdocl64.dll(0x00007FFB16D20000) + 0xECD0D byte(s), clSetKernelExecInfo() + 0xE0BD byte(s)
0x00007FFB16E067F7, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amdocl64.dll(0x00007FFB16D20000) + 0xE67F7 byte(s), clSetKernelExecInfo() + 0x7BA7 byte(s)
0x00007FFB16E2EDAF, C:\Windows\System32\DriverStore\FileRepository\amdocl.inf_amd64_76a5148552782fab\amdocl64.dll(0x00007FFB16D20000) + 0x10EDAF byte(s), clSetKernelExecInfo() + 0x3015F byte(s)
0x00007FFBC0F7257D, C:\Windows\System32\KERNEL32.DLL(0x00007FFBC0F60000) + 0x1257D byte(s), BaseThreadInitThunk() + 0x1D byte(s)
0x00007FFBC2AAAF28, C:\Windows\SYSTEM32\ntdll.dll(0x00007FFBC2A50000) + 0x5AF28 byte(s), RtlUserThreadStart() + 0x28 byte(s)

Try updating or reinstalling your AMD GPU drivers.

Infuse is probably direct playing the file (no video transcoding thus no GPU involved).

(2024-08-27, 07:19 PM)theguymadmax Wrote: Looks like a driver issue.

Follow these instructions: https://jellyfin.org/docs/general/administration/hardware-acceleration/amd/#configure-on-windows-host
  - Wipe the old driver with DDU if you upgraded from a pre-GCN AMD GPU without doing a fresh installation.
  - Clean install the latest driver from AMD Drivers and Support.

Thank you both for replying!
It does seems to be a GPU driver issue.

I first tried updating to the latetest driver within the adrenalin app to 24.7.1, issue remain
then I downloaded the latest driver from AMD website and reinstalling it, issue remain
but then I tried reinstalling again but this time i clicked the additional option "factory reset" and issue fixed! 

Which is weird cox i first noticed the issue after updating to 24.7.1 within the adrenalin app, then i downgraded back to 24.6.1 thinking that it's another driver issue like the 24.1.1 with ffmpeg transcoding problem, but issue remain. So i guess the adrenalin app may have messed sth up during the update and the solution is to download the installer from AMD and choose "factory reset" for reinstalling, that seems to uninstall the old driver and install the latest one.