+- Jellyfin Forum (https://forum.jellyfin.org)
+-- Forum: Support (https://forum.jellyfin.org/f-support)
+--- Forum: Troubleshooting (https://forum.jellyfin.org/f-troubleshooting)
+--- Thread: Jellyfin doesn't see subtitles (/t-jellyfin-doesn-t-see-subtitles)
Jellyfin doesn't see subtitles - Tayshren - 2024-09-13
Hello,
I am not sure what happened, I was away from home for about 2 weeks and after I returned, my Jellyfin doesn't see embedded subtitles. It was working fine before. I am running Jellyfin via Docker Compose and on a Ubuntu Server - the server as well as the container has not restarted/shutdown during the time I was away.
Just to be complete, same issue on webapp (the screenshots are from the webapp) and on Tizen app. Jellyfin version is 10.9.11
What I mean is, it doesn't even show them as selectable option:
https://postimg.cc/WhvMJ5Tp
This is the same across all my media files unless it has external subtitle files directly in the media folder:
https://postimg.cc/DWvhJkYQ
So I checked the library options and checked for allowing embedded subs, which was set to None. I don't understand why or how, no one else has access to my server and it's only running locally, no access from internet. Anyways, I changed it to "Allow Text", rescan the library and... issue is still the same.
https://postimg.cc/D8ppdVZd
Then I was like OK, don't know why this happened but if it sees external subtitles, I will just extract them. Which I did, installed Subtitle Extractor plugin, it ran for about 13 minutes... and nothing.
If I root into the container the subtitles are there, for example:
https://postimg.cc/YhP8L1nd
but Jellyfin still doesn't offer them.
Same after restarting the container and rescanning the library multiple times.
Any ideas as to why or what else can I do?
Thanks!
EDIT: Changed the images to URLs as the images were not showing
RE: Jellyfin doesn't see subtitles - TheDreadPirate - 2024-09-13
Are your embedded subtitles PGS or DVDSUB? If so, "Allow text" wouldn't show them since both are image based subs.
RE: Jellyfin doesn't see subtitles - Tayshren - 2024-09-13
It's only .srt because I have Bazarr setup to ignore media with embedded .srt subtitles but download external subtitles for anything with image based subs. That's how I ended up with some media having those external ones.
RE: Jellyfin doesn't see subtitles - TheDreadPirate - 2024-09-13
Can you run ffprobe on one of your files and share the output?