+- Jellyfin Forum (https://forum.jellyfin.org)
+-- Forum: Support (https://forum.jellyfin.org/f-support)
+--- Forum: Troubleshooting (https://forum.jellyfin.org/f-troubleshooting)
+--- Thread: SOLVED: Fatal playback errror on Jellyfin android app (/t-solved-fatal-playback-errror-on-jellyfin-android-app)
Fatal playback errror on Jellyfin android app - johnwetherby - 2024-09-23
Hi
i run the latest version of jellyfin on docker and have recently been getting fatal playback errors when i try to play any content on the android app. I've included a link to my log below, can someone help me troubleshoot the issue? Thanks
https://pastebin.com/QYza04fy
RE: Fatal playback errror on Jellyfin android app - TheDreadPirate - 2024-09-23
It looks like your container doesn't have full access to /config
Code:
2024-09-23T08:34:29.287954017Z [2024-09-23 18:34:29.286 +10:00] [ERR] [49] Jellyfin.Api.Middleware.ExceptionMiddleware: Error processing request. URL GET /videos/43f1b2cc-5871-8351-a1da-d7f78da265cf/hls1/main/-1.mp4.
2024-09-23T08:34:29.287973794Z System.UnauthorizedAccessException: Access to the path '/config/log/FFmpeg.DirectStream-2024-09-23_18-34-29_43f1b2cc58718351a1dad7f78da265cf_a5ac46e8.log' is denied.
2024-09-23T08:34:29.287982480Z ---> System.IO.IOException: Permission deniedFFmpeg can't create a log file. Which also means it probably can't write the transcode files either.
Make sure the user that you are running the container as has full permissions to /config and all the sub directories.
RE: Fatal playback errror on Jellyfin android app - johnwetherby - 2024-09-23
Yep that was the issue, thanks. I was using a hotio container template on unraid the logs folder had somehow changed to root:root but when i changed it to hotio:users (like the rest of the folders in the config directory), everything works now. I wonder why it just randomly changed to root like that...