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+--- Thread: Find out why movies won’t play (/t-find-out-why-movies-won%E2%80%99t-play)
Find out why movies won’t play - OGPlayer - 2024-10-02
I have used Jellyfin for a few years and for the most part, if a movie won’t play I just download a different one. Can someone help me determine what causes a movie to not play? Is there a process to figure this out? Most of my movies will play and will frequently buffer.
I have an Epyc 7204 (16 core) and no GPU running TrueNAS Scale. Currently I’m the only one that uses Jellyfin and once I get this issue resolved and learn more about how it all works, I will look into adding a GPU to support more simultaneous streams. I feel my setup should be able to support at least one stream of 4K content but if I’m wrong, please let me know.
RE: Find out why movies won’t play - TheDreadPirate - 2024-10-02
Did you disable transcoding and remuxing? Depending on the codec and container of your video, if the client doesn't support some aspect of the video the client will request a transcode or remux. If those are disabled then the client will not be able to play the video.
Can you share your full jellyfin log via pastebin?
RE: Find out why movies won’t play - OGPlayer - 2024-10-02
(8 hours ago)TheDreadPirate Wrote: Did you disable transcoding and remuxing? Depending on the codec and container of your video, if the client doesn't support some aspect of the video the client will request a transcode or remux. If those are disabled then the client will not be able to play the video.
Can you share your full jellyfin log via pastebin?
Under the admin dashboard -> Playback -> hardware acceleration = “None”
I’m not aware of any remux settings. Is that the same as hardware acceleration?
https://pastebin.com/kvYRwd3u
RE: Find out why movies won’t play - TheDreadPirate - 2024-10-03
1) Your videos are dolby vision 7.6. Only a PC client using Jellyfin Media Player of MPV Shim would be able to play without transcoding.
2) It is trying to transcode and failing. Additionally, it is doing super weird stuff in the transcode. The kind of weird that tells me something isn't setup right.
Can you share your docker compose with us?