+- Jellyfin Forum (https://forum.jellyfin.org)
+-- Forum: Support (https://forum.jellyfin.org/f-support)
+--- Forum: Troubleshooting (https://forum.jellyfin.org/f-troubleshooting)
+--- Thread: Lost access to my server (/t-lost-access-to-my-server)
Lost access to my server - kubislav - 2024-10-12
Hi, after updating new Synology NAS spk of jellyfin earlier today, I suddenly lost access. It worked until I tried to open jellyfin media player from another device. Suddenly, all my devices and even web login wont allow me in giving me this information:
You are not authorized to access the server at this time. Please contact your server administrator for more information.
What can I do with this?
following this link: https://jellyfin.org/docs/general/administration/troubleshooting/#unlock-locked-user-account
Value Kind
1 0
0 2
1 1
1 15
1 14
1 16
1 10
1 11
1 13
1 7
1 19
1 17
1 4
1 12
1 8
1 6
1 5
1 3
1 9
0 20
1 18
The information in the thread did not work for me. Permissions remained unchanged, there were the same before.
RE: Lost access to my server - TheDreadPirate - 2024-10-13
On the NAS, go to the volume you mounted /config to. Then go to /config/config and open system.xml for editing. Change "isStartupWizardComplete" from true to false and restart jellyfin. When you access Jellyfin it should walk you through the initial setup. You can reset your password here. Skip the rest of the steps.