SOLVED: Cannot Access Web UI and App

SOLVED: Cannot Access Web UI and App - Printable Version

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+---- Thread: SOLVED: Cannot Access Web UI and App (/t-solved-cannot-access-web-ui-and-app)

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Cannot Access Web UI and App - G_O_B_L_N - 2024-10-13

Hi All,

Fairly new to JF so if i do leave anything out, let me know. After enabling Autologin on my Ubuntu server and then disabling as i was having issues within the terminal, i now cannot access jellyfin through either the browser or through the App on IPhone. I am able to access through swiftfin, jellyflix, and jellyfin for Android TV for viewing but cannot access the dashboard. i have looked through the logs and possibly think this is due to loss of connection to the web socket (snippit below)

Code:
[2024-10-13 12:31:29.893 +00:00] [INF] Lost 1 WebSockets.

[2024-10-13 12:33:17.665 +00:00] [WRN] WS "192.168.1.225" error receiving data: "The remote party closed the WebSocket connection without completing the close handshake."

[2024-10-13 12:33:17.796 +00:00] [INF] WS "192.168.1.225" closed

i can send the full logs for reference if needed. would anyone be able to help me with this issue? i am also running the server using ubuntu server 24.04

RE: Cannot Access Web UI and App - TheDreadPirate - 2024-10-13

Can you share your full logs via pastebin?

RE: Cannot Access Web UI and App - G_O_B_L_N - 2024-10-13

(2024-10-13, 04:17 PM)TheDreadPirate Wrote: Can you share your full logs via pastebin?

link below

https://pastebin.com/JJXkcqrn

RE: Cannot Access Web UI and App - TheDreadPirate - 2024-10-13

Can you fully describe your setup? Are you using a reverse proxy? Is this a bare metal OS? Or inside a LXC?

RE: Cannot Access Web UI and App - G_O_B_L_N - 2024-10-13

(2024-10-13, 05:36 PM)TheDreadPirate Wrote: Can you fully describe your setup? Are you using a reverse proxy? Is this a bare metal OS? Or inside a LXC?

running bare metal and forwarding through a cloudflare tunnel:
using a toshiba satellite C660 laptop with 2tb storage and 8gb ram.

if you wnat more detail, please let me know

RE: Cannot Access Web UI and App - TheDreadPirate - 2024-10-13

Using CF tunnels to serve video is against their TOS and may be part of the problem. Turn off tunneling and try again.

RE: Cannot Access Web UI and App - G_O_B_L_N - 2024-10-14

(2024-10-13, 06:39 PM)TheDreadPirate Wrote: Using CF tunnels to serve video is against their TOS and may be part of the problem. Turn off tunneling and try again.

I've attempted to do a fresh install and that has not worked, also removed the tunnel. And then i noticed that i was missing the error below:

Code:
[13:46:36] [ERR] [1] Main: The server is expected to host the web client, but the provided content directory is either invalid or empty: /usr/lib/jellyfin/bin/jellyfin-web. If you do not want to host the web client with the server, you may set the '--nowebclient' command line flag, or set'hostwebclient=false' in your config settings

is there a way i can rebuild the directory?

RE: Cannot Access Web UI and App - TheDreadPirate - 2024-10-14

How are you starting jellyfin? If you are typing, literally, "jellyfin" then you need to stop launching jellyfin in this manner.

"sudo systemctl start jellyfin" is the proper way to start Jellyfin.

RE: Cannot Access Web UI and App - G_O_B_L_N - 2024-10-14

(2024-10-14, 02:57 PM)TheDreadPirate Wrote: How are you starting jellyfin? If you are typing, literally, "jellyfin" then you need to stop launching jellyfin in this manner.

"sudo systemctl start jellyfin" is the proper way to start Jellyfin.

i use systemctl as standard. I was just seeing if this method could help shine a light on the issues i have been having

RE: Cannot Access Web UI and App - TheDreadPirate - 2024-10-14

It will not. Starting Jellyfin with simply "jellyfin" excludes a lot of additional parameters that the service uses when it starts up.

Can you share the contents of /etc/jellyfin/network.xml?

And what is the output of "sudo ufw status"?