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+--- Forum: Troubleshooting (https://forum.jellyfin.org/f-troubleshooting)
+--- Thread: Jellyfin wont play any of my DBZ shows :( (/t-jellyfin-wont-play-any-of-my-dbz-shows)
Jellyfin wont play any of my DBZ shows :( - Scypheroth - 2024-10-28
hey guys jellyfin wont play any of my dragon ball z series...i click a video and all i get is
Playback Error: Playback failed due to a fatal player error
What info do i need to get and where do i go to get it for you guys to find out how to dix this?
RE: Jellyfin wont play any of my DBZ shows :( - Fate - 2024-10-28
Jellyfin logs and transcoding logs if there are any is a good start
RE: Jellyfin wont play any of my DBZ shows :( - Scypheroth - 2024-10-28
OK SO here is the latest one log:
TRANSCODER LOG
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[AVHWDeviceContext @ 0000028e306acf40] Using device 1002:67df (Radeon ™ RX 480 Series).
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Metadata:
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Chapter #0:2: start 694.194000, end 1354.353000
Metadata:
title : Chapter 3
Chapter #0:3: start 1354.353000, end 1453.160000
Metadata:
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Stream #0:0: Video: hevc (Main 10), yuv420p10le(tv, bt709), 1440x1080, SAR 1:1 DAR 4:3, 23.98 fps, 23.98 tbr, 1k tbn (default)
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Press [q] to stop, [?] for help
[av1_amf @ 0000028e3c1fe100] CreateComponent(AMFVideoEncoderHW_AV1) failed with error 11
Here is my jellyfin log its too big to fit in as text:
RE: Jellyfin wont play any of my DBZ shows :( - Scypheroth - 2024-10-28
Here is my jellyfin log file was too long to copy paste so had to upload it
log_20241028.zip (Size: 22.18 KB / Downloads: 6)
RE: Jellyfin wont play any of my DBZ shows :( - TheDreadPirate - 2024-10-28
What GPU do you have? And what version of Windows and what AMD driver version is installed?
RE: Jellyfin wont play any of my DBZ shows :( - Scypheroth - 2024-10-29
Radeon RX480
Windows 10 Pro
also it plays other anime just fine has issues with DBZ tho only
RE: Jellyfin wont play any of my DBZ shows :( - theguymadmax - 2024-10-29
You need to disable AV1 encoding.
Dashboard->Playback->Transcoding: Under encoding format unselect "Allow encoding in AV1 format"
You can post a screenshot of your playback setting if you'd like us to double check it for you.