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+--- Forum: Troubleshooting (https://forum.jellyfin.org/f-troubleshooting)
+--- Thread: SOLVED: Playback fails on Nvidia Shield while working on PC and iPhone (/t-solved-playback-fails-on-nvidia-shield-while-working-on-pc-and-iphone)
Playback fails on Nvidia Shield while working on PC and iPhone - fcmircea - 2024-11-03
Trying to play this file and playback fails on Nvidia Shield, with no specfic error in the logs.
It does play with the PC client and the iOS Client.
I have tried enabling and disabling GPU acceleration (Intel ARC A310), but the issue is the same.
Code:
{"Protocol":0,"Id":"76ec48ec700a55d17d9746cbcdcc4180","Path":"/big/media/movies/The Three Musketeers D\u0027Artagnan (2023)/The Three Musketeers - D\u0027Artagnan (2023) (1080p BluRay x265 HEVC 10bit AAC 7.1 French Tigole).mkv","EncoderPath":null,"EncoderProtocol":null,"Type":0,"Container":"mkv","Size":5300180321,"Name":"The Three Musketeers - D\u0027Artagnan (2023) (1080p BluRay x265 HEVC 10bit AAC 7.1 French Tigole)","IsRemote":false,"ETag":"e46bb2b481ed5517d50eafe6f52bf712","RunTimeTicks":72730860000,"ReadAtNativeFramerate":false,"IgnoreDts":false,"IgnoreIndex":false,"GenPtsInput":false,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"UseMostCompatibleTranscodingProfile":false,"RequiresOpening":false,"OpenToken":null,"RequiresClosing":false,"LiveStreamId":null,"BufferMs":null,"RequiresLooping":false,"SupportsProbing":true,"VideoType":0,"IsoType":null,"Video3DFormat":null,"MediaStreams":[{"Codec":"hevc","CodecTag":null,"Language":null,"ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Rotation":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":null,"VideoRange":1,"VideoRangeType":1,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":null,"LocalizedDefault":null,"LocalizedForced":null,"LocalizedExternal":null,"LocalizedHearingImpaired":null,"DisplayTitle":"1080p HEVC SDR","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":null,"BitRate":5829910,"BitDepth":10,"RefFrames":1,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":true,"IsForced":false,"IsHearingImpaired":false,"Height":800,"Width":1920,"AverageFrameRate":24,"RealFrameRate":24,"ReferenceFrameRate":24,"Profile":"Main 10","Type":1,"AspectRatio":"2.40:1","Index":0,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Path":null,"PixelFormat":"yuv420p10le","Level":120,"IsAnamorphic":false},{"Codec":"aac","CodecTag":null,"Language":"fre","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Rotation":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":null,"VideoRange":0,"VideoRangeType":0,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":null,"LocalizedDefault":"Default","LocalizedForced":null,"LocalizedExternal":"External","LocalizedHearingImpaired":null,"DisplayTitle":"Fre - 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Default - ASS","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":null,"BitRate":null,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":true,"IsForced":false,"IsHearingImpaired":false,"Height":0,"Width":0,"AverageFrameRate":null,"RealFrameRate":null,"ReferenceFrameRate":null,"Profile":null,"Type":2,"AspectRatio":null,"Index":2,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":true,"SupportsExternalStream":true,"Path":null,"PixelFormat":null,"Level":0,"IsAnamorphic":null},{"Codec":"DVDSUB","CodecTag":null,"Language":"fre","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Rotation":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":null,"VideoRange":0,"VideoRangeType":0,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":"Undefined","LocalizedDefault":"Default","LocalizedForced":"Forced","LocalizedExternal":"External","LocalizedHearingImpaired":"Hearing Impaired","DisplayTitle":"Fre - DVDSUB","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":null,"BitRate":null,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":false,"IsForced":false,"IsHearingImpaired":false,"Height":1080,"Width":1920,"AverageFrameRate":null,"RealFrameRate":null,"ReferenceFrameRate":null,"Profile":null,"Type":2,"AspectRatio":null,"Index":3,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Path":null,"PixelFormat":null,"Level":0,"IsAnamorphic":null},{"Codec":"DVDSUB","CodecTag":null,"Language":"fre","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Rotation":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":"Forced","VideoRange":0,"VideoRangeType":0,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":"Undefined","LocalizedDefault":"Default","LocalizedForced":"Forced","LocalizedExternal":"External","LocalizedHearingImpaired":"Hearing Impaired","DisplayTitle":"Forced - 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/usr/lib/jellyfin-ffmpeg/ffmpeg -analyzeduration 200M -probesize 1G -i file:"/big/media/movies/The Three Musketeers D'Artagnan (2023)/The Three Musketeers - D'Artagnan (2023) (1080p BluRay x265 HEVC 10bit AAC 7.1 French Tigole).mkv" -map_metadata -1 -map_chapters -1 -threads 0 -map 0:0 -map 0:1 -codec:v:0 libx264 -preset veryfast -crf 23 -maxrate 9716517 -bufsize 19433034 -profile:v:0 high -x264opts:0 subme=0:me_range=16:rc_lookahead=10:me=hex:open_gop=0 -force_key_frames:0 "expr:gte(t,n_forced*3)" -sc_threshold:v:0 0 -vf "setparams=color_primaries=bt709:color_trc=bt709:colorspace=bt709,scale=trunc(min(max(iw\,ih*a)\,min(1920\,800*a))/2)*2:trunc(min(max(iw/a\,ih)\,min(1920/a\,800))/2)*2,format=yuv420p,subtitles=f='/var/lib/jellyfin/data/subtitles/2/23f845e1-3fcf-f587-9f38-3ab69ce69bbf.ass':fontsdir='/var/cache/jellyfin/attachments/76ec48ec700a55d17d9746cbcdcc4180'" -start_at_zero -codec:a:0 copy -copyts -avoid_negative_ts disabled -max_muxing_queue_size 2048 -f hls -max_delay 5000000 -hls_time 3 -hls_segment_type mpegts -start_number 0 -hls_segment_filename "/var/cache/jellyfin/transcodes/369b0a7a624dce3170708a5dc6c4fad2%d.ts" -hls_playlist_type vod -hls_list_size 0 -y "/var/cache/jellyfin/transcodes/369b0a7a624dce3170708a5dc6c4fad2.m3u8"
ffmpeg version 7.0.2-Jellyfin Copyright (c) 2000-2024 the FFmpeg developers
built with gcc 13 (Ubuntu 13.2.0-23ubuntu4)
configuration: --prefix=/usr/lib/jellyfin-ffmpeg --target-os=linux --extra-version=Jellyfin --disable-doc --disable-ffplay --disable-ptx-compression --disable-static --disable-libxcb --disable-sdl2 --disable-xlib --enable-lto=auto --enable-gpl --enable-version3 --enable-shared --enable-gmp --enable-gnutls --enable-chromaprint --enable-opencl --enable-libdrm --enable-libxml2 --enable-libass --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libharfbuzz --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libopenmpt --enable-libdav1d --enable-libsvtav1 --enable-libwebp --enable-libvpx --enable-libx264 --enable-libx265 --enable-libzvbi --enable-libzimg --enable-libfdk-aac --arch=amd64 --enable-libshaderc --enable-libplacebo --enable-vulkan --enable-vaapi --enable-amf --enable-libvpl --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc
libavutil 59. 8.100 / 59. 8.100
libavcodec 61. 3.100 / 61. 3.100
libavformat 61. 1.100 / 61. 1.100
libavdevice 61. 1.100 / 61. 1.100
libavfilter 10. 1.100 / 10. 1.100
libswscale 8. 1.100 / 8. 1.100
libswresample 5. 1.100 / 5. 1.100
libpostproc 58. 1.100 / 58. 1.100
Input #0, matroska,webm, from 'file:/big/media/movies/The Three Musketeers D'Artagnan (2023)/The Three Musketeers - D'Artagnan (2023) (1080p BluRay x265 HEVC 10bit AAC 7.1 French Tigole).mkv':
Metadata:
encoder : libebml v1.4.2 + libmatroska v1.6.4
creation_time : 2023-09-30T06:04:45.000000Z
Duration: 02:01:13.09, start: 0.000000, bitrate: 5829 kb/s
Chapters:
Chapter #0:0: start 0.000000, end 784.833333
Metadata:
title : Chapter 01
Chapter #0:1: start 784.833333, end 1391.833333
Metadata:
title : Chapter 02
Chapter #0:2: start 1391.833333, end 1989.500000
Metadata:
title : Chapter 03
Chapter #0:3: start 1989.500000, end 2526.375000
Metadata:
title : Chapter 04
Chapter #0:4: start 2526.375000, end 3019.875000
Metadata:
title : Chapter 05
Chapter #0:5: start 3019.875000, end 3458.750000
Metadata:
title : Chapter 06
Chapter #0:6: start 3458.750000, end 3970.791667
Metadata:
title : Chapter 07
Chapter #0:7: start 3970.791667, end 4618.666667
Metadata:
title : Chapter 08
Chapter #0:8: start 4618.666667, end 5222.875000
Metadata:
title : Chapter 09
Chapter #0:9: start 5222.875000, end 6110.208333
Metadata:
title : Chapter 10
Chapter #0:10: start 6110.208333, end 6918.958333
Metadata:
title : Chapter 11
Chapter #0:11: start 6918.958333, end 7273.083333
Metadata:
title : Chapter 12
Stream #0:0: Video: hevc (Main 10), yuv420p10le(tv), 1920x800, SAR 1:1 DAR 12:5, 24 fps, 24 tbr, 1k tbn (default)
Metadata:
BPS : 5249449
DURATION : 02:01:13.084000000
NUMBER_OF_FRAMES: 174554
NUMBER_OF_BYTES : 4772460935
_STATISTICS_WRITING_APP: mkvmerge v65.0.0 ('Too Much') 64-bit
_STATISTICS_WRITING_DATE_UTC: 2023-09-30 06:04:45
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:1(fre): Audio: aac (LC), 48000 Hz, 7.1, fltp (default)
Metadata:
BPS : 574054
DURATION : 02:01:13.066000000
NUMBER_OF_FRAMES: 340925
NUMBER_OF_BYTES : 521891625
_STATISTICS_WRITING_APP: mkvmerge v65.0.0 ('Too Much') 64-bit
_STATISTICS_WRITING_DATE_UTC: 2023-09-30 06:04:45
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:2(eng): Subtitle: ass (ssa) (default)
Metadata:
BPS : 56
DURATION : 01:56:25.480000000
NUMBER_OF_FRAMES: 832
NUMBER_OF_BYTES : 49197
_STATISTICS_WRITING_APP: mkvmerge v65.0.0 ('Too Much') 64-bit
_STATISTICS_WRITING_DATE_UTC: 2023-09-30 06:04:45
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:3(fre): Subtitle: dvd_subtitle (dvdsub), 1920x1080
Metadata:
BPS : 5920
DURATION : 02:00:50.080000000
NUMBER_OF_FRAMES: 1867
NUMBER_OF_BYTES : 5365853
_STATISTICS_WRITING_APP: mkvmerge v65.0.0 ('Too Much') 64-bit
_STATISTICS_WRITING_DATE_UTC: 2023-09-30 06:04:45
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:4(fre): Subtitle: dvd_subtitle (dvdsub), 1920x1080
Metadata:
title : Forced
BPS : 574
DURATION : 00:45:59.789000000
NUMBER_OF_FRAMES: 51
NUMBER_OF_BYTES : 198085
_STATISTICS_WRITING_APP: mkvmerge v65.0.0 ('Too Much') 64-bit
_STATISTICS_WRITING_DATE_UTC: 2023-09-30 06:04:45
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
[Parsed_subtitles_3 @ 0x58684c773d00] libass API version: 0x1703000
[Parsed_subtitles_3 @ 0x58684c773d00] libass source: commit: 0.17.3-0-ge46aedea0a0d17da4c4ef49d84b94a7994664ab5
[Parsed_subtitles_3 @ 0x58684c773d00] Shaper: FriBidi 1.0.16 (SIMPLE) HarfBuzz-ng 10.0.1 (COMPLEX)
[Parsed_subtitles_3 @ 0x58684c773d00] Using font provider fontconfig
Stream mapping:
Stream #0:0 -> #0:0 (hevc (native) -> h264 (libx264))
Stream #0:1 -> #0:1 (copy)
Press [q] to stop, [?] for help
[Parsed_subtitles_3 @ 0x784c4400ff00] libass API version: 0x1703000
[Parsed_subtitles_3 @ 0x784c4400ff00] libass source: commit: 0.17.3-0-ge46aedea0a0d17da4c4ef49d84b94a7994664ab5
[Parsed_subtitles_3 @ 0x784c4400ff00] Shaper: FriBidi 1.0.16 (SIMPLE) HarfBuzz-ng 10.0.1 (COMPLEX)
[Parsed_subtitles_3 @ 0x784c4400ff00] Using font provider fontconfig
[libx264 @ 0x58684c732080] using SAR=1/1
[libx264 @ 0x58684c732080] using cpu capabilities: MMX2 SSE2Fast SSSE3 SSE4.2 AVX FMA3 BMI2 AVX2
[libx264 @ 0x58684c732080] profile High, level 4.0, 4:2:0, 8-bit
[libx264 @ 0x58684c732080] 264 - core 164 r3108 31e19f9 - H.264/MPEG-4 AVC codec - Copyleft 2003-2023 - http://www.videolan.org/x264.html - options: cabac=1 ref=1 deblock=1:0:0 analyse=0x3:0x113 me=hex subme=0 psy=1 psy_rd=1.00:0.00 mixed_ref=0 me_range=16 chroma_me=1 trellis=0 8x8dct=1 cqm=0 deadzone=21,11 fast_pskip=1 chroma_qp_offset=0 threads=3 lookahead_threads=1 sliced_threads=0 nr=0 decimate=1 interlaced=0 bluray_compat=0 constrained_intra=0 bframes=3 b_pyramid=2 b_adapt=1 b_bias=0 direct=1 weightb=1 open_gop=0 weightp=1 keyint=250 keyint_min=24 scenecut=0 intra_refresh=0 rc_lookahead=10 rc=crf mbtree=1 crf=23.0 qcomp=0.60 qpmin=0 qpmax=69 qpstep=4 vbv_maxrate=9716 vbv_bufsize=19433 crf_max=0.0 nal_hrd=none filler=0 ip_ratio=1.40 aq=1:1.00
Output #0, hls, to '/var/cache/jellyfin/transcodes/369b0a7a624dce3170708a5dc6c4fad2.m3u8':
Metadata:
encoder : Lavf61.1.100
Stream #0:0: Video: h264, yuv420p(tv, bt709, progressive), 1920x800 [SAR 1:1 DAR 12:5], q=2-31, 24 fps, 90k tbn (default)
Metadata:
encoder : Lavc61.3.100 libx264
Side data:
cpb: bitrate max/min/avg: 9716000/0/0 buffer size: 19433000 vbv_delay: N/A
Stream #0:1: Audio: aac (LC), 48000 Hz, 7.1, fltp (default)
frame= 33 fps=0.0 q=28.0 size=N/A time=00:00:00.00 bitrate=N/A speed= 0x
[hls @ 0x58684c76ed00] Opening '/var/cache/jellyfin/transcodes/369b0a7a624dce3170708a5dc6c4fad20.ts' for writing
frame= 80 fps= 79 q=28.0 size=N/A time=00:00:01.95 bitrate=N/A speed=1.94x
frame= 132 fps= 88 q=28.0 size=N/A time=00:00:04.12 bitrate=N/A speed=2.74x
[hls @ 0x58684c76ed00] Opening '/var/cache/jellyfin/transcodes/369b0a7a624dce3170708a5dc6c4fad21.ts' for writing
[q] command received. Exiting.
[hls @ 0x58684c76ed00] Opening '/var/cache/jellyfin/transcodes/369b0a7a624dce3170708a5dc6c4fad22.ts' for writing
[hls @ 0x58684c76ed00] Opening '/var/cache/jellyfin/transcodes/369b0a7a624dce3170708a5dc6c4fad23.ts' for writing
[out#0/hls @ 0x58684c76e2c0] video:2120KiB audio:732KiB subtitle:0KiB other streams:0KiB global headers:0KiB muxing overhead: unknown
frame= 224 fps=101 q=-1.0 Lsize=N/A time=00:00:07.95 bitrate=N/A dup=2 drop=0 speed= 3.6x
[libx264 @ 0x58684c732080] frame I:4 Avg QP:16.82 size: 31386
[libx264 @ 0x58684c732080] frame P:87 Avg QP:21.30 size: 15978
[libx264 @ 0x58684c732080] frame B:133 Avg QP:24.70 size: 4921
[libx264 @ 0x58684c732080] consecutive B-frames: 12.1% 21.4% 14.7% 51.8%
[libx264 @ 0x58684c732080] mb I I16..4: 51.8% 37.4% 10.8%
[libx264 @ 0x58684c732080] mb P I16..4: 17.7% 19.6% 1.7% P16..4: 12.5% 5.9% 1.8% 0.0% 0.0% skip:40.8%
[libx264 @ 0x58684c732080] mb B I16..4: 2.8% 2.5% 0.1% B16..8: 13.8% 4.2% 0.2% direct: 2.6% skip:73.8% L0:37.2% L1:48.7% BI:14.1%
[libx264 @ 0x58684c732080] 8x8 transform intra:48.5% inter:36.2%
[libx264 @ 0x58684c732080] coded y,uvDC,uvAC intra: 21.1% 31.1% 10.5% inter: 2.1% 4.6% 0.3%
[libx264 @ 0x58684c732080] i16 v,h,dc,p: 63% 14% 5% 17%
[libx264 @ 0x58684c732080] i8 v,h,dc,ddl,ddr,vr,hd,vl,hu: 34% 10% 20% 9% 5% 7% 3% 8% 4%
[libx264 @ 0x58684c732080] i4 v,h,dc,ddl,ddr,vr,hd,vl,hu: 46% 13% 12% 6% 4% 8% 3% 7% 3%
[libx264 @ 0x58684c732080] i8c dc,h,v,p: 50% 12% 35% 4%
[libx264 @ 0x58684c732080] Weighted P-Frames: Y:18.4% UV:11.5%
[libx264 @ 0x58684c732080] kb/s:1860.16RE: Playback fails on Nvidia Shield while working on PC and iPhone - TheDreadPirate - 2024-11-03
In the Android TV app, change the audio output setting to "downmix to stereo". This is a known issue and should be fixed with 0.18 is released.