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+--- Forum: Troubleshooting (https://forum.jellyfin.org/f-troubleshooting)
+--- Thread: Cant log in (/t-cant-log-in)
Cant log in - Lucas Hamilton - 2024-11-12
Hello, i have this issue where i cant seem to connect to host no matter what i do
I already tried to found solution on this forum but nothing seem to work so i writing this hoping to get help.
RE: Cant log in - TheDreadPirate - 2024-11-12
Are you only having issues logging in on Jellyfin Media Player? If so, you can try clearing the JMP cache and removing existing JMP tokens in the server.
C:\Users\yourUser\appdata\local. Delete both "jellyfinmediaplayer" and "Jellyfin Media Player" folders.
In a browser, go to your Jellyfin and go to Dashboards > Devices. Delete all the JMP tokens listed.
RE: Cant log in - Lucas Hamilton - 2024-11-12
(2024-11-12, 06:56 PM)TheDreadPirate Wrote: Are you only having issues logging in on Jellyfin Media Player? If so, you can try clearing the JMP cache and removing existing JMP tokens in the server.
C:\Users\yourUser\appdata\local. Delete both "jellyfinmediaplayer" and "Jellyfin Media Player" folders.
In a browser, go to your Jellyfin and go to Dashboards > Devices. Delete all the JMP tokens listed.
I cant connect to bot in browser and app i already tried full reinstalling
RE: Cant log in - TheDreadPirate - 2024-11-12
Can you share your jellyfin server log via pastebin?
RE: Cant log in - Lucas Hamilton - 2024-11-12
Sure but sorry for asking where can i found it? Iam pretty new aroun here.
RE: Cant log in - TheDreadPirate - 2024-11-12
Is Jellyfin running on the host you are trying to access it from? If so, right click on the Jellyfin tray app and there should be an option to "show logs".
RE: Cant log in - Lucas Hamilton - 2024-11-12
(2024-11-12, 07:48 PM)TheDreadPirate Wrote: Is Jellyfin running on the host you are trying to access it from? If so, right click on the Jellyfin tray app and there should be an option to "show logs".
I cant access it at all i dont know if its separate app or something but every time i try go to localhost i get "cant reach" message.
RE: Cant log in - TheDreadPirate - 2024-11-12
Did you install the server? Jellyfin Media Player requires a jellyfin server. Which is completely separate from Jellyfin Media Player (which is a client).