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+--- Thread: SOLVED: Locked out, again... (/t-solved-locked-out-again)
Locked out, again... - CCWTech - 2024-11-13
it's happened again. Fresh install of Jellyfin. It seems to work fine until I reboot my computer. Running it on Windows 11. Last time I think it was suspected that there are two different copies of the DB file somehow.... Because even editing the system.xml file to change the startupwizard entry doesn't work to reset the password. And this time I made MULTIPLE users and none of them work.
It's happened again. Fresh install of Jellyfin.
It seems to work fine until I reboot my computer. Running it on Windows 11. Last time I think it was suspected that there are two different copies of the DB file somehow.... Because even editing the system.xml file to change the startupwizard entry doesn't work to reset the password. And this time I made MULTIPLE users and none of them work.
I have this is the 3rd time I have uninstalled everything and re-installed/resetup Jellyfin.
The version of Jellyfin you are running (e.g. 10.8.10): 10.10.1
Your installation method and platform (e.g. Linux Docker, Debian repository, Windows installer, etc.): Windows Installer
A brief description of the issue as your thread subject, using the description for additional important context only if required: See above
A full explanation of what is happening, versus what you expect to happen: See above
What client(s) you are using and how the issue manifests: I have tried several browsers and all are the same. I have tried INCOGNITO mode as well.
Any other context you might think is relevant: Only happens on Windows installs. This never happened to me when I was on Ubuntu.
RE: Locked out, again... - TheDreadPirate - 2024-11-13
Check in C:\ProgramData\ and C:\Users\yourUser\appdata\local. Are there Jellyfin folders in one or both?
RE: Locked out, again... - CCWTech - 2024-11-13
Here YES - C:\ProgramData\Jellyfin
But not in C:\Users\Allen\AppData\Local
RE: Locked out, again... - TheDreadPirate - 2024-11-13
What are the time stamps for the ProgramData\Jellyfin folder? And C:\ProgramData\Jellyfin\Server\data\jellyfin.db. For the DB, right click and click properties. Does it state when the file was created?
Is Jellyfin running as your user or another user? Is it running as an app or as a service?
Share the server log from C:\ProgramData\Jellyfin\Server\log via pastebin.
RE: Locked out, again... - CCWTech - 2024-11-13
ProgramData\Jellyfin folder: Monday, November 11, 2024, 12:09:19 PM
C:\ProgramData\Jellyfin\Server\data\jellyfin.db: Created: Monday, November 11, 2024, 12:09:23 PM
Is Jellyfin running as your user or another user? Is it running as an app or as a service? - Service. Under LogOn it says "This Account Network Service"
There are several log files in that directory many starting with FFmpeg (I suspect you don't want those)
But then there is one called log_20241112.log and one called log_20241113.log
This is 12 first: https://pastebin.com/RAizF3QT
This is the one with 13: https://pub.microbin.eu/upload/bat-ape-wasp
Pastebin didn't work for the 2nd one... I had to use a different service.
RE: Locked out, again... - TheDreadPirate - 2024-11-13
(2024-11-13, 07:29 PM)CCWTech Wrote: Is Jellyfin running as your user or another user? Is it running as an app or as a service? - Service. Under LogOn it says "This Account Network Service"
You need to change the user that runs Jellyfin to your own. I am willing to bet the issue is that the service may not have complete permissions to the data directory.
RE: Locked out, again... - CCWTech - 2024-11-13
I have just tried that (using my user) and also local system account and same error.
RE: Locked out, again... - TheDreadPirate - 2024-11-13
Double check ownership of that Jellyfin ProgramData folder. I'm wondering if it wasn't able to commit any data to the database or something, but I don't see log entries that would indicate that. Though I do see probable permission issues.
You may need to start over. But, hopefully, having the service running as your user will prevent this from happening again.
RE: Locked out, again... - CCWTech - 2024-11-13
Well, some progress.
I stopped the service
I changed ownership of the C:\ProgramData\Jellyfin\ directory.
I started the service, no change.
I stopped the service
Then I edited the <IsStartupWizardCompleted>true</IsStartupWizardCompleted> to say false.
I started the service
At least I could setup things again. We'll see if it lasts.
So bizarre it doesn't install correctly (with the correct permissions)... Windows!
I'll try for a few days and advise if it works after a few reboots. I can't say for sure that is what triggered the problem before, but it's my suspicion.
RE: Locked out, again... - CCWTech - 2024-11-16
As far as I can tell, it was a permissions issue on the C:\ProgramData\Jellyfin\ directory. So odd that it doesn't install correctly but it looks good now. Thank you for the great support.