Old session remains stuck in Active Devices

Old session remains stuck in Active Devices - Printable Version

+- Jellyfin Forum (https://forum.jellyfin.org)
+-- Forum: Support (https://forum.jellyfin.org/f-support)
+--- Forum: Troubleshooting (https://forum.jellyfin.org/f-troubleshooting)
+--- Thread: Old session remains stuck in Active Devices (/t-old-session-remains-stuck-in-active-devices)

Old session remains stuck in Active Devices - zapp7 - 2024-11-13

I have an old session stuck in active devices. The user is across the country so I can't easily check on their end, but the session has been stuck on the same episode and timestamp for days now.

Is there a way to clear it?

RE: Old session remains stuck in Active Devices - TheDreadPirate - 2024-11-13

Is the session "active" in the dashboard?

RE: Old session remains stuck in Active Devices - zapp7 - 2024-11-13

(2024-11-13, 07:24 PM)TheDreadPirate Wrote: Is the session "active" in the dashboard?

Yes

RE: Old session remains stuck in Active Devices - kandykarter - 2024-11-13

This happens to me a fair bit as well, but it only seems to occur with users using Chrome as their client, or occasionally Jellycon. What client is your user using?

RE: Old session remains stuck in Active Devices - TheDreadPirate - 2024-11-13

For me, Finamp also keeps its session active.

If the user is not at the device to turn off the device or exit Jellyfin, you can go to Dashboard > Devices, and delete the token(s) that belong to that device.